Guardsman UK Bewertungen 6'552

It took ages for our job to be completed 3 months. Not blaming the operative but it seems like they don't don't have enough staff.

Fast and reliable service, tech support was brilliant and technician was very professional.

Fantastic, highly recommend getting the insurance, the staff were brilliant throughout

The person who came was very professional and don e a fantastic job highly recommend

Rapid response with very little trouble organising stain removal from new furniture. Great job.

Phoned to advise he was on his way arrived on time,did the repair quickly. Job well done.

I tried to log in to register an issue with my sofa. I could not do this and when I phoned, customer service would not help and just kept refering me to their web site. I visited DFS who were brilliant and it turned out there was a mistake with my e mail address. An engineer visited and could see the issue, but had to carry out Guardsmans own test. From the outset It was obvious the yest was designed to never find in favour of the customer and sure enough it hasn't.
Be very carefull paying out for a sofa police from this company.

Arrived on schedule, cleaned the sofa very quickly and as good as new

Really quick response to my claim and Paul did a fantastic job in cleaning away the stains.

Very good wasn’t here long fixed my sofa thank you

Great service from the team. Kept us updated all the way.

The furniture technician was polite & helpful.

excellent and prompt service. engineer that called was friendly and helpful. problem sorted

Brilliant from when i first contacted them to when the gentleman came & fixed my issue straight away no problems & couldnt have been more helpful.. absolutely brilliant

Jamie was very professional, did what he needed to do, good communication when arriving which helps massively, overall happy with his services

Ongoing issues – poor service and no follow-through (update to previous review)

This is an update to my previous review.

Guardsman responded publicly stating that my complaint had been upheld and that compensation had been offered in a letter dated 10 April 2026.

I have not received this letter.

I contacted Guardsman to request that it be resent by email or post. This has been completely ignored. Once again, the only response I have had from this company has been via Trustpilot, not through direct communication.

At this point, this matter has been ongoing for over three months. While the original issue was eventually resolved after significant delay, the continued lack of communication and failure to follow through on their own statements is unacceptable.

It is extremely disappointing that a company can acknowledge poor service, claim to offer compensation, and then fail to ensure the customer actually receives that offer or respond to further contact.

Based on my experience, I would strongly advise others to avoid this product. The aftercare is poor, communication is unreliable, and resolving even simple issues requires unnecessary time and effort.

Have had technicians a few times to redo small patches of accidental damage to colour of suite. Very professional and pleasant staff . We have never had any issues with guardsman regarding any repair .
4 years after taking out cover they have always been easy to contact and attended to our needs promptly. Would highly recommend.

Easy to contact, helpful staff and arranged an appointment with a technician in good time. He was also friendly & informative.

Highly recommend. Booking was really easy very professional and were able to sort my issue on the first visit.