I was really impressed with the service. I logged the details of the damage and by the next day I was advised a technician woukd contact me. Within days I had a call from the technician, appointmen... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was my second claim in as many months. Easy to contact Guardsman team to organise the repair to our settee. Received confirmation quickly. John who attended the repair, emailed me early to ar... Mehr ansehen
Have had technicians a few times to redo small patches of accidental damage to colour of suite. Very professional and pleasant staff . We have never had any issues with guardsman regarding any repair... Mehr ansehen
Waste of time, made a claim in November 2025 still waiting 6 months later. One call I made to them they said we have other people to deal with as well. Sent a complaint letter to Christoper Pratts i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Guardsman is the leading provider of Furniture Protection Plans with over 2.8 million households in the United Kingdom and the Republic of Ireland protecting their furniture with one of our plans. Established in 1915 we offer products and services dedicated to the protection, care and repair of fabric, leather and wooden furniture. We regularly handle over 8,000 claims a month from our office in Abingdon.
Kontaktinformationen
Guardsman Industries Limited, Innovation Centre, 99 Park Drive, Milton Park, Abingdon, OX14 4RY, Vereinigtes Königreich
- info@guardsman.co.uk
- guardsman.co.uk
3.8
Gut
6552 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Reliable and quick
Fast and reliable service. Quickly sorted the issue. Easy to use app for making a claim,
Very happy and would get protection from this company again,
14. April 2026
Bewertung ohne vorherige Einladung
Excellent communication at every level.
12. Mai 2026
Bewertung ohne vorherige Einladung
Poor service
Poor service, bad communication and long delays requiring me to continually chase in order to get my fault rectified.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Morning Sheldon,
Thank you for taking the time to share your feedback.
We are sorry that you are not happy with how we have dealt with your claim. Please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Don’t waste your money
Don’t waste your money. The technicians tell you one thing, but the company says something completely different when it comes to paying out claims.
The call handlers were also very condescending and unhelpful.
Between these guys and DFS, you’re highly likely to get scammed.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Morning Shelley,
Thank you for taking the time to share your feedback.
We are sorry that you are not happy with how we have dealt with your claim. Please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Great service
Great service. Friendly and knowledgeable technician.
15. Mai 2026
Bewertung ohne vorherige Einladung
Excellent professional work from the…
Excellent professional work from the man who came.
10. April 2026
Bewertung ohne vorherige Einladung
Bad experience
Had a stain which they cleaned but did not do the whole sofa so you can see where they have cleaned it. I had to clean the rest of the sofa so it matched. Not worth the money I paid extra when I bought my sofa
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Afternoon Coral,
Thank you for your feedback.
Your policy covers for stain removal of the affected area(s). Unfortunately, it does not cover for general, all-over cleaning of your furniture.
However, we are sorry that your expectations were not met and have made our Complaints Team aware of your feedback, with a view to them reviewing your claim and providing you with a formal response.
Many thanks
Guardsman Customer Care Team
Disappointed …
I was very disappointed that the technician didn't fill the chair arms of my suite with extra stuffing. He said it was because I hadn't mentioned it on my request. I thought it would be a case of him deciding what needed doing would be the outcome when he first arrived to see the job.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Afternoon,
Thank you for taking the time to share your feedback.
When a claim is submitted, our technicians are authorised to inspect and repair only the issues listed on the original claim form. This helps ensure that the correct work is approved and completed during the visit.
Unfortunately, this means they are unable to carry out any additional repairs that were not included in the original claim. However, if there are any further issues you would like us to look into, you are very welcome to submit a new claim and we will be happy to review this for you.
Many thanks
Guardsman Customer Care Team
Service is outstanding
Service is outstanding, great professional clean thank you so much !
14. Mai 2026
Bewertung ohne vorherige Einladung
Amazing service
Amazing service - very professional. It took a while to source parts but job completed ✔️ satisfactorily. Thanks
1. Mai 2026
Bewertung ohne vorherige Einladung
When I took out the warranty .I wasn't…
When I took out the warranty .I wasn't told the heating element is with dfs .also wasn't told 2 yrs for element
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Afternoon Suresh,
Thank you for taking the time to leave your review.
We are sorry your expectations were not met. All insurance policies will have coverage restrictions, and the retailers we partner with do make these as clear as possible by providing customers with access to an IPID (insurance product information document at the point of sale) which summarises the key benefits and exclusions of our insurance.
You would also have received a copy of the full terms and conditions, which would have been provided to you by DFS.
If you would like us to provide you with a formal response, please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Brilliant service from start to finish
Brilliant service from start to finish. Dealt with my claim very quickly. Staff very helpful and friendly
6. März 2026
Bewertung ohne vorherige Einladung
Worst company ever
Worst company ever ! In brief, Didn't clean water stains as I reported 2-3 stains together. Stains caused by using the guardsman fabric cleaner in the first instance. Ended up cleaning myself. Absolute waste of my money paying for insurance!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Afternoon Amina,
Thank you for taking the time to leave a review.
When you submitted your claim, you advised that the staining was caused by using the manufacturer/retailer supplied cleaning products, along with general wear and tear that could not be removed. You stated that “the sofas just look dirty.”
Unfortunately, our policies do not cover wear and tear or staining that develops gradually over time.
We aim to ensure customers are fully informed about the cover provided under our insurance policies. To support this, we provide training to our retail partners and make the Insurance Product Information Document (IPID) available at the point of sale, which outlines the key benefits and exclusions of the policy. You would also have received the full Terms and Conditions, which explain the cover in detail.
As you have already raised a formal complaint, our Complaints Team has completed a full review of your claim and has already written to you outlining the options available should you remain dissatisfied with the outcome of your claim and/or complaint.
Many thanks
Guardsman Customer Care Team
Nothing was resolved
Nothing was resolved. It took weeks for them to send a "special cleaning product " which turned out to be a wet wipe.
When that didn't work someone came out who gave the sofa a wipe which didn't work and said there not much they can do.
Pointless lot of scammers
REPLY TO YOUR REPLY
No thanks. It took months to get you to do nothing. I will go to the pound shop where I'm sure I will find something to clean the sofa. Good luck with your company that just collects premiums for sending out wet wipes 👍
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Afternoon Mr Kahveci,
Thank you for taking the time to share your feedback.
We are sorry you were not satisfied with the claims process or the work of our technician. We are absolutely committed to complete customer satisfaction, so please do get in touch via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Professional
The technican who came to repair our chair was friendly and professional. Also the agent I rang with a problem on the website was very professional, friendly and sorted my claim.
12. Mai 2026
Bewertung ohne vorherige Einladung
Very helpful from start to finish
Very helpful from start to finish. The technician assigned to us was professional, kind and very knowledgeable. Many thanks.
29. April 2026
Bewertung ohne vorherige Einladung
Terrible company
Terrible company, customer service repair work to setee, follow up and complaints process absolutely useless not worthy the payment protection price
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Afternoon Melissa,
Please be reassured that we are sincerely committed to helping all our customers to enjoy their furniture by delivering exceptional service.
Please contact us via info@guardsman.co.uk and provide either your claim reference number or your postcode so that we can find your details on our database.
Many thanks
Guardsman Customer Care Team
Excellent service
Excellent service, very professional and work carried out was exceptional. Very pleased thank you.
6. Mai 2026
Bewertung ohne vorherige Einladung
Went above and beyond our expectations
Went above and beyond our expectations.
Exceptional service.
22. April 2026
Bewertung ohne vorherige Einladung
The guy who came out was very rude and…
The guy who came out was very rude and accused me of something I was not ding that had nothing to do with the service he was there providing. I am still waiting for a response after my complaint. Made me feel very uncomfortable in my own
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Guardsman UK
Good Afternoon Julie,
Thank you for taking the time to give us your feedback.
As a company it is our aim that all customers are dealt with in a professional manner and that their claims are handled efficiently and as quickly as possible to ensure a satisfactory conclusion to all parties involved. We are very sorry to hear that your experience has fallen short of the first-class standard of service we strive to provide.
As you have previously filed a formal complaint with us, our Complaints Team have already reviewed your claim and have provided a written apology for any distress this matter may have caused, and for any inadequate service you feel you received.
Our letter dated 9 April 2026 is available for you to view via your account on our Customer Portal, and as well as our apology, the letter also provides you with details of the options available to you should you remain unhappy with the outcome of your claim and/or complaint.
Many thanks
Guardsman Customer Care Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.