Guardsman UK Bewertungen 6'552

Tony was great at removing the stain; was on time and we had a nice chat - great job!

The Guardsman technician was prompt, pleasant, polite & very professional, he carried out his work effectively to its conclusion which was the total removal of unknown stains on our leather suite.

Sean was very professional and the job was done to a very high standard

Absolutely appalling company to deal with
The sofa we purchased from DFS consisted of a recliner chair and two two seaters
The recliner chair had the leather peeling off it within the first year
Guardsman claimed this was caused by sweat and was not covered by the policy
However bodily fluids is covered on the policy
And sweat is a bodily fluid so I argued the case and reluctantly they sent a technician out who camouflaged the damage by spray painting it
Further down the line the spray paint has come off that bit and leather is now peeling and cracked where your arm would rest so two areas of damage now on the same chair
Initiated a claim with guardsman explained they had previously came out and spray painted it
They denied they had ever attended !!
Engineer called on this occasion and stated he was requesting new parts as it could not be repaired
Guardsman have rejected the claim again stating that the damage is not covered in the policy
It’s ridiculous that they can scam customers like this
The sofa belongs to my elderly parents who are in their 80s
The sofa is not abused In anyway and has been well looked after
Found another customer on Facebook who went to the local papers for the same thing
Best advice I can give anyone DONOT take a guardsman policy it’s a SCAM and not worth the paper it’s written on
Just an elderly couple conned out of a few hundred quid for what ?

We did have to wait a while for the repair - however, the engineer was punctual and extremely polite and solved the problem efficiently.

Communication from technician good
Fix for my suite was excellent. In fact it was better than it had been at new.

Although service defiantly delivered 5*, perhaps portal communication doesn’t suit everyone.
This a more a comment, than a criticism

Great experience.
Getting the time to work was th only issue. But apart from that really good service overall.

Absolutely appalling company to deal with. From my experience the policy is not worth the paper it is written on. We were sold the policy by DFS as a policy that would help our sofa maintain its longevity. We could use it to get rid of any stains which appear, clicks, sagging in cushions etc. We were told to never clean it ourselves, instead get advice from Guardsman. However when we have tried to claim on the policy or get advice as we noticed some shinny patches appearing on the head rest areas of the 3 seater sofa, it has taken months of going back and forward, even sending a person to assess the sofa, take photos but offering no advice. To eventually get a response saying unfortunately we were not able to claim as it is not a one off event! The policy - which we received no documentation for so don'tknow exactlywhat it covers- doesn't seem worth the few hundred pounds charged! I would think twice about purchasing it as the only advice given was to get professional cleaners in to clean it! I assumed that was what we had done.

I reported my fault on the 19th may and the engineer was out on the 20th may.
That is amazing, I've never had any other company do something that fast. The engineer was very polite and got on with his work. Even advised me about another fault on my sofa ( I thought I had already sent it to Gaurdsman ) I have sent it now. I'm in shock at how fast this was. This has been amazing and I can't speak highly enough of your engineer and Gaurdsman. Absolutely AMAZING. Such an amazing company. I'm so lucky I took out my insurance with you. Best choice I've made. Amazing service. Amazing engineer and amazing company. Thank you so so much.

Been waiting 16mnths for parts to repair a reclining chair told after 6mnths they mistakenly closed the approved claim issued 100 pound compensation and currently 8 plus months later still no further forward no parts no updates absolutely shocking service after taking nearly 200 pounds for insurance that doesn't seem to be worth the paper its written

Very friendly, quick and efficient. Did a great job of cleaning the sofa cushion.

Very easy to deal with. The engineer who visited was very helpful

Polite, informative and got the job done

Takes weeks and weeks to get anything sort ,over 10 phone calls and 4 weeks every excuse under the sun waiting for this waiting for that can't believe how unprofessional they are

Couldn’t have asked for any better!!

Finally a service where you get what you buy with no strings attached. When our couch got damaged we were nervous to report it in case they pulled out some clause we hadn’t known about but no! The form was fair, short and straight forward. The team stayed on top of it and the fitter has just come out and made a fantastic job. Really couldn’t be happier with this service

I reported a problem with my sofas on 18th Feb and an engineer visited 26th March he was very efficient and arrived on time. He said I would hear from them regarding getting my sofas repaired when the claim was approved. Unfortunately it is now 18th May and I have heard nothing I have gone on the website and it says my case was closed 31st March so I am not happy.

Very quick repair excellent

Absolutely shocking service

I bought a sofa from KC sofas in October 2024, it starting dipping not a year later, I didn’t raise it at the time as had a newborn baby so by the time I got round to it I had to claim through guardsman which I was fine with doing as the delay was from my end

I raised a claim with them in February, I have had two technicians out and we are 4/5 months down the line and my sofa is still not sorted
It takes them weeks to reply and refer things, the last technician came out over. A month ago and told me a piece was broken and needed replacing… still not sorted and I keep being ignored

Do not waste your money!!!!

I bought an expensive sofa from DFS and was advised to take out Guardsman insurance, which I did without hesitation. A few years later, when issues arose, I made a claim and an inspector visited—but I received no follow-up. I later discovered via the portal that my claim had been closed without any notification. When I called, I was simply told the damage wasn’t covered. Very disappointing experience—it feels like I paid for nothing. I’d advise others to be cautious before purchasing this policy.

Was really pleased when the guy came out and sorted the sofa. Colour match was perfect but sadly after couple of weeks the problem area is reoccurring. It’s getting worse as the weeks go on.followed instructions as provided ( no contact with the sofa first 48hrs and don’t clean or wipe sofa down for 2 months) . Also since the works been done we have not sat on the sofa direct as we have always put a throw down before sitting on it to avoid direct contact. We would really like to get this issue solved and keen to hear back from you thanks Kerr. Pictures can be provided if required.