Guardsman UK Bewertungen 6'552

Horrendous company. Will find absolutely any loophole to get out of providing a service that you have already paid for. What a scam! Customer service and communication is non existent and they just provide the same generic refusal letter after submitting a claim. Don’t waste your money!!

Wesley from Furnipro was polite and explained the problem and what needed to be done. He found an additional problem and fixed it with no bother.
Very good pre-appointment communication.

Service was great. Took the time to explain the issue, fixed to a great standard and also fixed a separate tear that was caused when our sofa was delivered.

Great service from Guardsman. A bit of a wait but only to be expected considering all the different areas they must cover. The young man that came was punctual, efficient and most polite. He had to come back as another part was required but again punctual. He was quick and efficient in fitting the part and we were very pleased. Highly recommended.

The technician that came round kept us informed with what was going on and when and did a brilliant job, thank you very much

I had champagne spilt on my suede leather settee which had become sticky .
I went on line to Guardsman to fill out a claim form and the service couldn't have been easier . From the initial contact right through to the cleaner visiting, everything went like clockwork.
The guy who called was incredibly professional and personable ; after cleaning the initial stain, he gave the rest of the settee a quick spruce over.
The company has good old fashioned customer service values which is so rare these days. I would recommend them with complete confidence

The serviceman was friendly and polite and knowledgeable. He was able to repair our sofa and you couldn’t tell where the damage had been

Superb service. Attended very quickly and all fixed within a couple of hours. Friendly and polite. Very happy.

The gentleman that came to my house to fix the issue with our sofa and he done an amazing job at fixing it

Unhappy Guardsman Warranty Service. Seems only 1 Engineer for South East. Waited months for repair to be done then told he called and no one in. Took day off for him 3 of us here. Have doorbell not used. No followup call had to keep chasing. Then got text no courtesy call with new date weeks ahead. Called Guardsman who i found abrubt rude felt blame was with us. Been 10 months since part made and few more since delivered still not repaired. We have bought a new Sofa now we have 2 sofas in room now till repaired. Told if Suite goes to somewhere else wont repair 😡 said we would have to move in with our Son in Law to get it repaired wont go different address even though delays with them. Disappointed not the word paid for Service we not getting.

Rob was very informative at his initial visit and very efficient at repairing the collapsed cushions, arrived on time and was very polite.

I’ve had no contact since submitting my issue

Good service and happy with the result

The guy arrived on time as promised and he was very professional
Easy to deal with

Martin was quick, very friendly and did a fabulous job. So glad we opted for the cover under guardsman.

Sofa has more stains on it from the clean than it did before. The water has left tide marks and stains. Reported it to them but they weren’t interested and said that’s not covered even though they did it.

Absolute joke of a warranty! Reported a faulty remote control in December. Current expected date of the replacement …..end of June. Have they not heard of overnight delivery.

Postcript- within 24 hours of this reviewGuardian answered it asking who I was. So do they only expedite claims after poor reviews? Sorry, they had their chance to provide good service, my review stands.

Didn’t turn up to repair my sofa, turned up a month after when I wasn’t home. The technician was so rude and told me I was lying about the date he was due. Have complained to guardsman over a month ago and still not heard a thing. I still need my sofa fixed

Have had the experience of Guardsman UK twice so far out to repair our reclining two seater sofa.
Adam was the furniture technician who dealt with both of the visits to our home.
He was brilliant. Very knowledgeable about the working parts of the sofa.
Very friendly, polite and thorough with the work carried out.