Gravells Bewertungen 

Not a pleasent experience. Gravells appear to be focussed on selling, rather than fixing cars. Firstly sent an online 'check in' which was basically what other services do you want to add and pay for. In Gravells at Llansamlet asked if I wanted to set up a 2 year service plan, again costing money for a 10 year old car. No I don't. One of the things I had asked them to look at was the engine light, which was coming on, they didn't. This would have been useful and I would have been prepared to pay for this. This appears to be set up to get as much money as possible from customers without actually providing much of a service.

Gravell’s Bridgend. Went along to the showroom to check the colours on the new KIA EV3. On arrival we were met by the salesman Daniel Thomas. He was polite, helpful and didn’t pressure us in anyway for a sale. However, the advice and deal he offered us was excellent. So much so we ended up ordering the new car without hesitation. He gave us accurate and precise information. We were informed frequently regarding the update of delivery and collection of the vehicle. When we arrived to collect our new KIA EV3, we were also met by Carwyn, who thanked us for choosing to buy the vehicle from Gravell’s Bridgend. I would definitely recommend them both. We would definitely purchase a car from them again in the future.
Thank you for your excellent friendly service and advice.

FROM THE OUTSET GRAVELLS NARBERTH HAVE BEEN EXCEPTIONAL. JASON, OUR POINT OF CONTACT WAS FRIENDLY,COURTEOUS AND EXTREMELY KNOWLEDGEABLE. AS TWO ELDERLY PEOPLE BOTH ME AND MY WIFE WERE PUT AS EASE BY HIS ATTITUDE TOWARDS US. WE BOTH THANK HIM VERY MUCH FOR ALL HIS HELP AND WILL HAVE NO DOUBT ABOUT RECOMMENDING JASON AND GRAVELLS TO ANY ONE. WELL DONE JASON AND THANK YOU.

Gravels is a Kia Garage in Narberth, which we highly recommend we have dealt with Jason Boucher for a very long time now, and the Service and helpfulness we receive with them is excellent . Always very pleasant good customer service and always there to help you.

I have visited a lot of dealerships recently and Gravells Narberth far exceeded all the others. My very first visit I was greeted promptly with offers of assistance and felt comfortable to browse until I needed further help, which came quickly when I asked. The sales team were knowledgeable and friendly, in fact, all the staff there seem professional and courteous. The dealership was busy and there are a lot of cars to see, both new and used but with the sales team’s help it became enjoyable to narrow down my choices to the perfect fit, which I collected within a week of placing the order. Special mention to the General Manager, Jason Boucher for his help in proceedings and well done for running such a great dealership. Recommendations all around

Salesman Lewis, so very helpful on Sunday 12th with advice and assistance regarding charging of our EV3. A credit to the company.

Had a new Clio and from waiting for the car to be delivered until the day I picked it up, Nick couldn’t have been more helpful. Very knowledgeable and excellent customer service

Went to book a service at the Llansamlet branch - very unprofessional receptionist and a man standing behind the counter with filthy black hands eating a pot noodle!

I picked up my new Kia Niro hybrid today and the whole process from initial enquiry to hand over was handled by Richard Barber. Richard was excellent in every regard being helpful efficient and friendly and he made the whole process stress free. I would highly recommend the business and Richard in particular to anyone interested in buying one of these cars.

12 yr old car failed for MOT on windscreen jets. Told major fail could not take car away despite being within existing MOT dates. Informed could take 2 weeks to get parts. All completely wrong and not factually correct.
Advise from 2nd garage resulted in taking car home, collection by 2nd garage and minor remedy to clear issue.

Very friendly and helpful staff. Answered all questions in a straightforward manner

Turned up a day late for a service. Managed to fit us in. Showing proper kindness to customers. Service department amazing thankyou very much

Or though we didn’t end up buying a car with gravells kia today we thought our saleswomen was absolutely brilliant she went above and beyond in every aspect possible to try and find us the car we wanted for the price we needed her name was Cassie

John Hope especially, was extremely helpful and friendly, nothing to much trouble and excellent appearance. Would certainly go back. Thank you!

I have been a Kia Picanto owner for 14+ years and when it came to getting a new car, I knew it had to be another Kia!
Over several weeks I browsed the website and finally decided to get the process started by completing the very easy valuation form. The follow up response emails from Josh were great and I sent over a few details of what I was looking for and we arrange for me to visit the showroom.
On arrival Josh had already sourced a selection of potential 2-3 year Picanto's across the wider Gravells dealerships - everything I had asked for, even down to the specific colour! Josh's focus and attention to detail was spot on - making me feel heard and understood. We looked at Picanto on site in Swansea, had a test drive - all perfect! Within 45mins I had paid a deposit and had arranged to collect my new (to me) car!
Josh made the whole process (from start to finish) perfect and easy. His attention to detail, his easy going manner, friendly personality - all making expectational customer service! And he has been in touch after the purchase to make sure I am happy with everything. Thank you Josh!

Andy and Kath are incredibly helpful. They offer first class attention whether it's taking the car in for service, MOT or car washing and both go over and above what's expected to ensure that Customers like me get the best possible service I can't recommend Gravells Abergavenny enough, thanks Andy and Kath

Well what pleasure it was to deal with dion from hereford everything ran smoothly part x my other car got a kia picanto great car everything was waiting for me when I collected it on the 7th June 25 thankyou for all your help highly recommended thanks

Arrived early (8.15 am)..Offered hot drink..Car taken for service..We had pre arranged to testdrive 3 models, (that we were considering for our next mobility upgrade . All good ,and all our questions answered.. Then got our car back ,within time...Excellent customer service ⭐️⭐️⭐️⭐️⭐️⭐️⭐️Lovely people 💯

Picked up a Kia today after test driving a Kia and a Dacia over the weekend. Gareth Postlethwaite was really helpful and talked me through the options. Very professional and patient and made the purchase easy.
Thank you Gareth and Gravells.

We found a car on Cazoo that was being sold via this dealership, we are from Scotland and this branch is in Wales. We got the car delivered via a transporter arranged by them. We were in communications with Steven, who prior to the transaction couldn’t be anymore helpful. We asked for photos of the car as we were buying it from afar and those photos were well received, expecting a pretty clean car for a car of its age (5 years), or so we thought. Once the car arrived up to us, ourselves and even the delivery driver, noticed the scuffs on alloys and one of the rear lights also had deep (not surface level) scratches. We weren’t informed of any of this, nor did we receive photos. I brought this to the attention of the dealership who in our opinion really could not care less. Once they had received the money for the car, they wipe their hands clean of you and it’s a rarity you even get a response. Sold as seen, in this instance, was through photos and we felt as though we were lied to about the condition of the car.
Poor service after sale, would not buy from them if you’re choosing from an online site.