Once again, an absolute pleasure to deal with and buy a new Renault car through Nick Shepherd at Gravells Hereford. As always Nick is just so professional, friendly, understanding and helpful. I can... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been purchasing from Gravells Kidwelly for many years. Always had perfect customer service, stress free service each car I have purchased! I would not go anywhere else. Thank you Gravells for you... Mehr ansehen
Unternehmen hat geantwortet
Our Sportage went into limp mode the day before we were due to drive home from our holiday in Herefordshire. We limped into this dealership/garage at 3pm, our 2 dogs in tow, and very worried. They... Mehr ansehen
Unternehmen hat geantwortet
12 yr old car failed for MOT on windscreen jets. Told major fail could not take car away despite being within existing MOT dates. Informed could take 2 weeks to get parts. All completely wrong and n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Autohändler
- auch in
- Fahrzeugservice
- Fahrzeugzubehörgeschäft
- Gebrauchtwagenhändler
- Karosseriewerkstatt
- Kia-Händler
Vom Unternehmen geschrieben
NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations – our customer reviews speak for themselves!
Kontaktinformationen
Gravells service Centre, Pembrey Road, SA17 4TF, Kidwelly, Vereinigtes Königreich
- 07776162867
- gravells.com
4.5
Hervorragend
171 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Just collected sportage gt line s
Hi I just wanted to pass my thanks to the salesman andy at the Bridgend gravels branch I have just this week collected my new sportage gt line s which is now my 3rd vehicle I have had via pch from him he has also provided my wife cars too and over this period Andy has been like one of the family and we are grateful for the way he treats us as there is never any pushy style sales tactics he is always very helpful when we deal with him and is pleasure to do business with. I have had many cars from other manufacturers over the years but I have stayed with Kia and Andy due to his kind nature and the way he treats us he is one of the best! Thanks to all at the dealership and I hope this gets shared with him and the team in Bridgend!
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Darren, thank you for this lovely 5 star review of Andy at our Bridgend branch. What a lovely sentiment that he is like one of the family - that is exactly what we pride ourselves in providing as a family run business ourselves, it is fantastic to see Andy providing such helpful and honest service. We will ensure your kind comments are passed on. Thank you so much for choosing Gravells Kia Bridgend again for your new Sportage - what a vehicle! We know you will love it. We look forward to seeing you again soon!
Customer service way better than my local BMW dealership.
Andrew Lewis at Gravells Hereford provided outstanding service when i bought a little run around Picanto for our dogs! So impressed with the service that I went back and purchased a new one. From the initial enquiry, to collection this morning, Andrew could not have been more helpful. I hope his bosses recognise what an asset he is to their business. Cannot recommend this company highly enough. My other car is a BMW and Gravells beat BMW customer service hands down.
3. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Roger! Thank you for this stellar review of your experience with us at Gravells Hereford - we are so pleased to hear you were so impressed with our customer service as this really is at the core of our business values. We will ensure your kind comments about Andrew are passed on and he receives the recognition he deserves! Thank you for choosing Gravells Kia Hereford, we look forward to welcoming you back in future for anything you may need.
Customer care
Yet again Gareth from Gravells Kidwelly takes the time to answer my questions about my car after months of purchasing, always friendly and helpful a credit to the company. Thankyou Gareth again.
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Cheryl, thank you for writing this 5 star review of Gareth! It's lovely to hear that our continued support after purchasing your car has been so valuable to you - we are always on hand to answer questions or queries! We will pass your kind words on to Gareth. Thank you once again for choosing Gravells Renault!
Highly recommend
It was time to change my car and I wasn't really sure what I wanted. Gareth was polite patient and very knowledgeable. He went through many options with me until I found the deal I was looking for. Nothing was too much trouble for him and there was no hard sell. This is my second putchace at Gravells Kidwelly and I would highly recommend them. Excellent service.
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Lorraine! Thank you for this fab review of Gareth and Gravells Dacia Kidwelly - we're so pleased you felt you were well looked after and received good service from Gareth and the team. Thank you very much for choosing Gravells for your new car - we hope you enjoy every mile in it!
My Kia Sportage required a small repair before imminent holiday.
My Kia Sportage required a small repair, after kerbside recovery, and we were due to go on holiday in less than 7 days.
Got to say Service Manager Scott rang me back less than 24 hrs after receiving the car to confirm the problem had been fixed and that the car was already to be picked up.
On picking the car up, a brief informative explaination was given of the repair done, all given with a smile and a sparkly cleaned car.
Total Satisfaction.
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Martin, what a fantastic review, we are so pleased to hear you received such good service from Scott and the team. There is nothing worse than being caught by a small repair - we are happy to hear we were able to turn your vehicle around so quickly and return it to you sparkling and clean. Thank you kindly for choosing Gravells Kia Swansea for your repair, we hope you have a fantastic break!
Excellent service and extremely helpful
Recently purchased a brand new Kia Stonic from this garage. The service I received from Dan Thomas was fantastic, he went above and beyond to ensure that the process was smooth and straightforward. He kept me informed from the time that I ordered the car to receiving it. Overall I am in love with my Stonic and wouldn't hesitate to go back to this garage for any future purchases. Would highly recommend Kia Gravells Bridgend.
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Linda! Thank you so much for choosing Gravells Kia Bridgend for your new Stonic - we are so glad your experience was such a positive one! We will ensure your kind comments regarding Dan are passed on, thank you! We're so glad you love your new Kia we hope you enjoy every mile in it! We look forward to welcoming you back in future.
Professional and excellent customer service.
Response to initial new car enquiry was speedy, ongoing contact with Karl showed a commitment towards customer service and communication, even responding on his day off, and made the process of ordering and purchasing amazingly painless. The car was delivered and prepared well within time. Karl spent some time acquainting me with the controls and options the car offers, and made it clear I could return at any time to clarify any queries. A really excellent and supportive experience. Would highly recommend Gravells.
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Ken! Thank you for this kind and detailed review of your experience with us at Gravells Renault Kidwelly. Karl is a credit to us here at Gravells, we're really pleased to read another happy review regarding his commitment to customer service! We will ensure your comments are passed on to Karl and he receives the recognition he deserves. Thank you for taking the time to leave this review and recommending Gravells. We hope you love your new car and we look forward to welcoming you back to Gravells in future!
Very informative
Very informative, super helpful, customer service was exemplary. Showed me everything I needed to know with no issues answering questions, and was very informative, the care towards customers from Karl was amazing!
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Jemmalee! Thank you for this fantastic 5 star review of your experience with us at Gravells Dacia Kidwelly. We're so pleased to hear you had such a positive visit and appreciated our customer service - it is something we hold to a high standard so is always lovely to hear good feedback! Thank you for choosing Gravells Dacia, we hope to welcome you back again soon 😊
Gravells Renault Kidwelly
My wife and I have bought 5 new cars from Gravells of Kidwelly ,the most recent collected on the 1st March 2025.
The reason we return is because of the customer service and after sales service we receive .Our Sales manager in Emyr Bowen
Emyr is always polite and courteous and very informative about the technicalities aspects of new cars
Emyr always greets us with a smile.
The service we receive from Gravells and in particular Emyr is always 10 out of 10
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Nigel, thank you for taking the time to leave us and Emyr this fantastic 5 star review. We are so grateful for your continued loyalty to us at Gravells Kidwelly, it is always so lovely to hear that our customers are pleased with the level of continued service through the whole sales and aftersales process. Emyr is a credit to us at Gravells and his passion for helping our customers shines through. We will ensure your kind comments are passed on to him, thank you very much! We look forward to welcoming you back to Gravells Renault Kidwelly again in future to assist you with servicing or other. Thank you/Diolch! 😊
I was very pleased with the service…
I was very pleased with the service that I received from Gravells when I recently part exchanged my car.
The sales executive, Karl Goble was very helpful in helping me select a car that was suitable for my needs.
Karl even agreed to meet me on his day off as I had to cancel a previous meeting with him.
Top marks from me!
16. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Peter - thank you for leaving a 5 star review of your experience with Karl at Gravells Renault Kidwelly! We are so pleased to hear you were happy with the service and we are proud to hear Karl went above and beyond, we will ensure he receives the recognition he deserves as always. We hope you love your new car and look forward to welcoming you back to Gravells in future 😊
Gareth Postlethwaite Was extremely…
Gareth Postlethwaite Was extremely helpful and answered all the question I asked and more !! The service he provided was A* I will definitely be dealing with him again !!!
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Thank you for leaving us this fantastic review of your experience with Gareth at Gravells Renault Kidwelly! We're so pleased to hear all of your needs were looked after and we will pass your comments on to Gareth, ensuring he receives the recognition he deserves! Thank you again for choosing Gravells 😊
Excellent service
Professional service throughout. The sales executive Gareth Postlethwaite was excellent. He explained everything very clearly to us and was very patient. We would definitely recommend Gravells to anyone!
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Susan! Thank you for leaving us this fantastic review of your experience with Gareth and the team at Gravells Renault Kidwelly! We are so pleased you had such good service purchasing your new vehicle and are even more pleased to hear you would recommend Gravells - it really means a lot to us! We hope you love your new car and look forward to welcoming you back in future for a service or other. Thank you again for choosing Gravells Renault Kidwelly!
We had a great experience purchasing…
We had a great experience purchasing our car from Paul at Kia Garage in Hereford. After our previous car gave us trouble, Paul was incredibly helpful in guiding us through the process of finding a new one. He took the time to discuss what we could afford and made sure we were comfortable with our decision. On top of that, Paul went above and beyond by assisting with the MOT and servicing of the vehicle after the purchase. His professionalism and attention to detail were outstanding, and I will definitely be using this garage again in the future. Highly recommend!
18. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Sasha! Thank you so much for taking the time to leave this fab 5 star review of your experience with Paul at Kia Hereford! He will certainly be pleased with your kind comments, we will ensure your message is passed on - we are so glad to hear you were made to feel at ease with your puchase. Thank you ever so much for choosing Gravells Kia Hereford for your new vehicle and we hope to assist you for all of your car needs in the future! Thanks again 😊🚗
I just bought my first car from…
I just bought my first car from Gravells and couldn't be happier with the assistance I had from Karl, who made the whole experience from test drive to purchase very straightforward. There was no pressure selling, and he explained the car's features and outlined the buying process and aftercare options very clearly.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Thank you Susan for your kind words and 5 stars! We're delighted that everything went smoothly and we hope you enjoy your new car! Thank you for coming to Gravells Renault Kidwelly!
We bought a KIA Sportage from Gravells
We bought a KIA Sportage from Gravells, Hereford, last week. The salesman was Andrew Lewis. Throughout the process, he was very helpful, and it was clear that he had excellent knowledge about the range of models available. Perhaps, more importantly, he was not at all pushy( like some salesmen I have met in the past). He kept regular contact with us, either by phone or e-mail. He did an excellent job and was a credit to his company. Thanks very much indeed.
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
That's great news Dave, thank you so much for letting us know! Andrew will be delighted too. Thank you very much for coming back to Gravells Kia Hereford! We wish you happy motoring!
Honest, trustworthy and helpful!
This must be the tenth Renault we have bought over the years - I wouldn’t go anywhere else!
Gareth makes the whole experience seamless- from enquiry to driving off the forecourt - we have recommended him to the family and our friends and I know some of them have also bought Renault cars from him ! Keep up the good work Gareth !!
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
That's wonderful news Julie, thank you so much for letting us know! Gareth will be delighted too. Thank you very much for coming back again and again to Gravells Renault Kidwelly!
Fantastic service as always
Just collected my third car from Renault Gravells, and third through Gareth Postlethwaite.
He was brilliant and extremely helpful in finding options for me within a set budget. Would highly recommend his service, cheers Gar!
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi, thank you for this fab review of your experience with us at Gravells Renault Kidwelly and Gareth! We are so pleased he was able to assist you in finding a car that is suitable for your budget - we hope you love your new car. We look forward to welcoming you back in future - thanks again for choosing Gravells!
Amazing Service
I’ve always bought my cars with Gravells and this time was no different! Gareth was Fab from start to finish, nothing was too much trouble! Thank you for another enjoyable experience.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Jul, thank you very much for your continued loyalty and choosing Gravells again for your new car! We are so pleased to hear you were happy with your experience with Gareth, and nothing ever is too much trouble so please pop back again should you require any additional services. Thank you again for choosing us at Gravells Renault Kidwelly - we hope you love your new car!
Happy
Brilliant communication skills and they make buying a car a joy
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Cheryl, thank you for this lovely review of your experience at Gravells Renault Kidwelly. We pride ourselves in putting customer service first and we are glad this reflected in your buying experience. Thank you ever so much for choosing us for your new car and we look forward to assisting you further with anything you may need in future!
First time buying a car
First time buying a car was very nervous but Gareth sorted it all out and was a great help!
18. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Gravells
Hi Nia! We're so glad to hear you had a stress free experience purchasing your first car with Gareth - it certainly can be daunting at first but we are pleased to hear he was able to put you at ease! Thank you so much for choosing Gravells Renault Kidwelly for your first car and happy motoring!!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.