The whole process from start to finish was effortless. The remote location of our property entailed the digging of a trench and a conduit pipe installed. Then the connection team sent an engineer to i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... Mehr ansehen
Unternehmen hat geantwortet
My broadband went down last night and today I called Go fibre today and spoke to a lovely lady called Lorraine. Lorraine was lovely really cheerful and informed the network has gone down but th... Mehr ansehen
Unternehmen hat geantwortet
A really excellent company. Easy installation and all our queries have been answered within twenty-four hours. It’s also lovely to speak to an actual person without going through hundreds of options!... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Kontaktinformationen
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Vereinigtes Königreich
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.7
Hervorragend
2010 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great install and solid connection!
5. Mai 2026
Antwort von GoFibre Broadband
Hey TPM,
Thank you for the great review! We’re really pleased to hear the installation went smoothly and that you’re enjoying a solid, ultra-reliable connection.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Everything with Go Fibre seems to be…
Everything with Go Fibre seems to be acted on quicker, excellent customer service thank you
5. Mai 2026
Antwort von GoFibre Broadband
Hey Ian,
Thank you for the fantastic review! We’re really pleased to hear you’ve found everything is dealt with quickly and that the customer service has stood out.
That’s exactly the kind of ultra-helpful experience we aim to deliver. Thanks again for choosing GoFibre – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Misleading and lies
In December the website said Gofibre was coming soon in my area. In January I got a phonecall saying sign up was close and at the beginning of February I got sent my quote, signed up for my plan(no payment details yet) and got told within 12 weeks I'd have an installation date. 16 weeks later. I get an email saying they cannot provide my address anymore and sorry for the inconvenience.
I've been paying out of contract prices with my current provider due to Gofibre being here within 12 weeks. Can't believe anything they say. Not sure how my street can't get it and the surrounding streets can
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GoFibre Broadband
Hey Ragnar,
Thank you for taking the time to leave your review. We’re really sorry for the frustration and disappointment caused here, and we completely understand your concerns given the timescales involved.
I know you’ve been speaking with my colleague Stuart regarding this, and we are due to give you a call tomorrow with some further information and an update on the situation.
We really appreciate your patience while we investigate this further, and we look forward to speaking with you soon.
Jake
From start to finish I have had great…
From start to finish I have had great service. Internet speeds are good. Never had any problems.
5. Mai 2026
Antwort von GoFibre Broadband
Hey Elizabeth,
Thank you for the fantastic review! We’re really pleased to hear you’ve had great service from start to finish and that everything’s been running smoothly with no problems at all.
It’s brilliant to know the speeds are hitting the mark too – that’s exactly the kind of ultra-fast, ultra-reliable experience we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Customer service is abysmal
Customer service is abysmal! Once you have signed up, no-one wants to know. You get promises that they will pay expenses incurred in changing over......Yeah Right!!! Fell for that one.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GoFibre Broadband
Hey Namib,
We’re disappointed to read this, as providing accessible and responsive customer service is something we pride ourselves on. Our teams are UK-based, easy to contact, and we regularly answer calls within seconds.
With regards to switching credits, we do offer up to £200 towards eligible early termination fees from previous providers. In order to apply this, we simply require a copy of the final bill showing the early termination charge, along with proof the bill has been paid. If we haven’t received this information yet, we unfortunately wouldn’t have been able to process the credit.
We would genuinely like the opportunity to look into this for you and get things resolved. We have requested your contact details through Trustpilot so we can reach out directly, or alternatively please call us on 08000 590 980 and our team will be happy to help.
Kind regards,
Jake
GoFibre Customer Services
UPDATED REVIEW:
Thank you for your updated feedback, Namib.
We have since tried to reach out directly to address the concerns you’ve raised, as we genuinely want the opportunity to understand what has happened here and work towards a resolution.
Please do respond to our latest email or give us a call on 08000 590 980 at your convenience, and we’ll be more than happy to discuss the issues you’ve faced and do our best to put things right.
Kind regards,
Jake
GoFibre Customer Services
I have hade GoFibre for some monthe now…
I have hade GoFibre for some months now for a start I was told they will pay for my bye out from my last provider never happend I had to pay my last provider and they will after proof of payment pay me in small amounts that is like throwing a bucket of water down the path to clean it and then putting the bucket under a dripping tap and wating for it to fill up It is not as fast it keeps droping out or not working at all you may think your computer is at fault as the curser just sits there I hade my IT consultant to check out the computer and all is well it is the board band that is at fault Slow and droping out not constant If you are cocidering Go Fibre think again
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GoFibre Broadband
Hi Henry,
We’re sorry to hear you’ve been disappointed with your experience so far.
To clarify, our switching credit is provided as a bill credit once we receive proof of payment of any early termination fees from your previous provider. This is the process we follow for all customers and is in line with how switching incentives are typically applied across the industry. We’re sorry if this was not explained clearly enough during the sales process.
In terms of the service itself, intermittent connection issues are certainly not the experience we want you to have. From what you’ve described, this sounds like something we’d like to investigate further with you directly, as many issues can often be resolved remotely or with some live troubleshooting from our technical team.
We pride ourselves on having real local support teams who are easy to contact, and we’d really appreciate the opportunity to put this right for you. We have requested your contact details through Trustpilot so we can reach out directly, or alternatively please feel free to call us on 08000 590 980 and we’ll be happy to help.
Kind regards,
Jake
GoFibre
Customer Services
Antwort von GoFibre Broadband
Hey,
Thank you for the great review! We’re really pleased to hear you’re enjoying both the broadband and the service.
That’s exactly the kind of ultra-fast, ultra-reliable experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reliability and after sale service are excellent
I have been a customer of GoFibre since June last year and the customer service was excellent. I recently upgraded my package, the customer support team were easy to get a hold of through their phone, my call was answered within minutes and spoke to Cheryl who did everything for me, my upgrade was completed the same day. The staff are always so polite and knowledgable. I would highly recommend GoFibre Broadband for their service and reliability and after sale service.
4. Mai 2026
Antwort von GoFibre Broadband
Hey Raymond,
Thank you for such a brilliant review! We’re really pleased to hear you’ve had such a positive experience since joining us, especially with both reliability and aftercare.
It’s great to know your upgrade was handled quickly and smoothly, and we’ll be sure to pass your kind words on to Cheryl – she’ll be made up to hear that!
Being easy to reach, helpful and knowledgeable is exactly what we aim for, so it’s brilliant to know that’s come across.
We really appreciate the recommendation – thanks again for choosing your local provider!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Chanwged over no problems
Changed over no problems. Engineer explained what he would do . Good service .
30. April 2026
Antwort von GoFibre Broadband
Hey Mrs McGinley,
Thank you for the great review! We’re really pleased to hear the switch went smoothly and that the engineer kept you informed every step of the way.
Good, reliable service is exactly what we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Would definitely recommend
The process of switching to GoFibre was clear and straightforward - from providing the best options (and prices) to suit our needs, maintaining excellent communication on what/when from contract, through to survey and installation. The two installers were friendly, professional and efficient - and respectful of the property. If you are thinking of changing your provider, then I would absolutely recommend considering GoFibre.
30. April 2026
Antwort von GoFibre Broadband
Hey Ged,
Thank you for such a fantastic review! We’re really pleased to hear the whole switching process was clear and straightforward from start to finish.
It’s great to know the communication kept everything on track and that the team helped find the best option for your needs. We’re also delighted the installers made such a positive impression – friendly, professional and respectful is exactly what we aim for.
We really appreciate the recommendation – that means a lot! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Had my new GoFibre Max with balanced…
Had my new GoFibre Max with balanced speeds fitted about 4days now the fitting was great the engineer was friendly and explained things very well, speeds have been great yet to get the full gigabyte but been getting between 850-950mbps but them speeds after being stuck on mobile data for past 3months is like night and day
30. April 2026
Antwort von GoFibre Broadband
Hey Chris,
Thank you for the fantastic review! We’re really pleased to hear the installation went smoothly and that the engineer took the time to explain everything clearly.
It’s great to see the speeds you’re getting too – 850–950 Mbps is seriously quick, and after being stuck on mobile data for months, we can imagine that feels like a huge upgrade!
That’s exactly the kind of ultra-fast, ultra-reliable experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
ge6it installed
Took a tad longer to organise the switch but all went well. Good installation team effort
30. April 2026
Antwort von GoFibre Broadband
Hey Gary,
Thank you for the great review! We’re really pleased to hear that although it took a little longer to get things organised, everything went smoothly in the end.
It’s great to know the installation team made a good impression too – teamwork makes the dream work!
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Clearly explained.
All was very clearly explained both by Saul over the phone and on the day during the installation.
29. April 2026
Antwort von GoFibre Broadband
Hey Robert,
Thank you for the fantastic review! We’re really pleased to hear everything was clearly explained both over the phone and on the day of installation.
We’ll be sure to pass your kind words on to Saul as well – he’ll be made up to hear that!
That’s exactly the kind of ultra-clear, ultra-helpful service we aim to deliver. Thanks again and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Jake
Very fast and efficient installation by…
Very fast and efficient installation by very pleasant guy installing my system.
29. April 2026
Antwort von GoFibre Broadband
Hey Mary,
Thank you for the fantastic review! We’re really pleased to hear the installation was ultra-fast and efficient, and that our engineer made such a pleasant impression.
That’s exactly the kind of smooth experience we aim to deliver from start to finish. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Staff very good and helpful.
29. April 2026
Antwort von GoFibre Broadband
Hey David,
Thank you for the great review! We’re really pleased to hear you found the staff helpful and supportive – that’s exactly what we aim for.
We’re always looking to improve, so hopefully next time we can earn that fifth star! Thanks again for choosing GoFibre
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre, great customer service
I have been a customer of GoFibre for several years now and I can't complain. The customer service is top notch. If I have an issue, the customer support team have been easy to get a hold of through their phone line and were quick to get things sorted for me. One time my fibre cable was cut, after speaking to their support team they were able to get an engineer out the next day to put in a temporary fix and the whole line was replaced a week or so later. The staff are always so polite and nice :)
30. März 2026
Antwort von GoFibre Broadband
Hey Ashley,
Thank you for such a fantastic review! We’re really pleased to hear you’ve had such a positive experience over the years – that kind of long-term satisfaction means a lot to us.
It’s great to know our customer service has stood out and that the team have been easy to reach and quick to get things sorted when needed. Getting you back up and running quickly after the cable issue is exactly what we aim for, so we’re glad that made a difference.
We’ll be sure to pass on your kind words to the team – they’ll be made up to hear that!
Thanks again for your continued support – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Really good 💯
29. April 2026
Antwort von GoFibre Broadband
Hey Andrew,
Thank you for the great review! We’re really pleased to hear everything’s been really good – just how it should be.
Thanks again and welcome to the GoFibre family – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Speed is very good and the price is…
Speed is very good and the price is fantastic would recommend anybody to go to go fibre and it's local Brian
29. April 2026
Antwort von GoFibre Broadband
Hey Brian,
Thank you for the fantastic review, Brian! We’re really pleased to hear you’re enjoying the ultra-fast speeds and that the price is hitting the mark too.
It’s great to know the local touch stood out as well – that’s something we’re really proud of.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
efficient and found a solution when…
efficient and found a solution when others couldnt
29. April 2026
Antwort von GoFibre Broadband
Hey Johnny,
Thank you for the great review! We’re really pleased to hear we were able to find a solution where others couldn’t – that’s exactly what we aim to do.
Efficient and getting the job done is what it’s all about! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
We had a few problems to start with but…
We had a few problems to start with but they came back and sorted them out .
22. April 2026
Antwort von GoFibre Broadband
Hey E Haley,
Thank you for the great review! We’re really pleased to hear that although there were a few issues initially, everything was sorted and you’re now up and running as expected.
I was the one who spoke with you on the phone, so I’m really glad we were able to get things resolved – it was great to speak with you.
As always, please feel free to reach out whenever you need anything – we’re always happy to help. Thanks again and welcome to the GoFibre family!
Jake
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