Compared to my previous supplier the broadband is brilliant Download: 158.12, my previous who advertised fast broadband speed was only 75, I'm very happy with Go Fibre. Getting connected was quick, t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have been a customer of GoFibre since June last year and the customer service was excellent. I recently upgraded my package, the customer support team were easy to get a hold of through their phone,... Mehr ansehen
Unternehmen hat geantwortet
The installation guy was so polite and explained everything really well. He waited after the install was complete just to make sure our tv connected and checked all the rooms to make sure we had good... Mehr ansehen
Unternehmen hat geantwortet
Best broadband service I've ever had Fast no buffering and ultra smooth Engineer was great, clean tidy and knew his stuff A great experience would recommend.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Kontaktinformationen
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Vereinigtes Königreich
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.7
Hervorragend
1966 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
From start date GoFibre has been…
From start date GoFibre has been excellent.
Staff are very proffesional and very helpful at all times.
Would recomend
5. Mai 2026
Antwort von GoFibre Broadband
Hey Melvyn,
Thank you for the fantastic review! We’re really pleased to hear GoFibre has been excellent for you from day one.
It’s brilliant to know the team have been professional and helpful throughout – that’s exactly the standard we aim to deliver.
We really appreciate the recommendation – thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very good
The installation guy was so polite and explained everything really well. He waited after the install was complete just to make sure our tv connected and checked all the rooms to make sure we had good signal
5. Mai 2026
Antwort von GoFibre Broadband
Hey Kaitlin,
Thank you for the fantastic review! We’re really pleased to hear the engineer made such a positive impression.
Taking the time to explain everything clearly, making sure your TV was connected, and even checking the signal throughout the house before leaving is exactly the kind of ultra-helpful service we aim to deliver.
Thanks again and welcome to the GoFibre family – we’re really glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Installed when arranged
Installed when arranged, workmen very quick and tidy, great service
5. Mai 2026
Antwort von GoFibre Broadband
Hey Michael,
Thank you for the fantastic review! We’re really pleased to hear everything happened as arranged and that the installation team were quick, tidy and delivered a great service.
That’s exactly the kind of ultra-smooth experience we aim to provide. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Antwort von GoFibre Broadband
Hey Stephen,
Thank you for the great review! We’re really pleased to hear you received very good service from the engineer.
That’s exactly the kind of ultra-helpful experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
We have had expert service since choosing Go fibre
We have had expert service since choosing Go fibre as our broadband provider.
Customer service is extremely helpful and supportive when we have had the few problems experienced and anything is dealt with promptly.
Highly recommend this provider for your broadband requirements.
7. Mai 2026
Antwort von GoFibre Broadband
Hey Alison,
Thank you for such a fantastic review! We’re really pleased to hear you’ve had such a positive experience since choosing GoFibre as your broadband provider.
It’s great to know the team have been helpful and supportive whenever needed, and that any issues have been dealt with promptly – that’s exactly the kind of ultra-reliable service we aim to deliver.
We really appreciate the recommendation – thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Antwort von GoFibre Broadband
Hey J Purvis,
Thank you for the great review! We’re really pleased to hear you received excellent service.
Thanks again and welcome to the GoFibre family – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Antwort von GoFibre Broadband
Hey E.B.
Thank you for the great review! We’re really pleased to hear everything was carried out in a professional manner from start to finish.
That’s exactly the standard we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent Broadband
Compared to my previous supplier the broadband is brilliant Download: 158.12, my previous who advertised fast broadband speed was only 75, I'm very happy with Go Fibre. Getting connected was quick, the engineer was excellent and talked me through everything. Safe to say, I'm very content with Go Fibre
12. November 2025
Antwort von GoFibre Broadband
Hey Edward,
Thank you for the fantastic review! We’re really pleased to hear you’re enjoying such a big improvement compared to your previous provider and that the service has been hitting the mark.
It’s great to know getting connected was quick and that the engineer took the time to talk you through everything clearly – that’s exactly the kind of ultra-smooth experience we aim to deliver.
“Very content with GoFibre” is exactly what we love to hear. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Recommended
Smooth, efficient, engineer knowledgeable, tidy and ensured our understanding of the connection and the app. Recommended
6. Mai 2026
Antwort von GoFibre Broadband
Hey,
Thank you for the fantastic review! We’re really pleased to hear everything was smooth and efficient from start to finish.
It’s great to know the engineer was knowledgeable, tidy and took the time to make sure you were comfortable with both the connection and the app before leaving – that’s exactly the kind of ultra-helpful service we aim to deliver.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
BLOODY MAGIC👁🥊👁🙏✅🤙
6. Mai 2026
Antwort von GoFibre Broadband
Hey Wade,
Bloody magic?! We’ll absolutely take that!
Thank you for the brilliant review – we’re really pleased to hear you’re enjoying the service. Hopefully we can turn that 4star into a 5 star in the future!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The process of switching to Go Fibre…
The process of switching to Go Fibre was simple. Staff were all extremely helpful
5. Mai 2026
Antwort von GoFibre Broadband
Hey Ronald,
Thank you for the fantastic review! We’re really pleased to hear the switch to GoFibre was simple and hassle-free.
It’s brilliant to know the team were helpful throughout the process too – that’s exactly the kind of ultra-smooth experience we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Antwort von GoFibre Broadband
Hey Bernice,
Thank you for the great review! We’re really pleased to hear you found the service friendly and efficient – that’s exactly what we aim for.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I reviewed the work yesterday and…
I reviewed the work yesterday and cannot comment on how well it works
6. Mai 2026
Antwort von GoFibre Broadband
Hey Helen,
Thank you for the review! We’re really pleased to hear the installation side of things went well so far.
Hopefully now everything is up and running, you’ll be enjoying an ultra-fast, ultra-reliable service too! If you ever need any help or have any questions, please don’t hesitate to get in touch.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Best broadband service I've ever had
Best broadband service I've ever had
Fast no buffering and ultra smooth
Engineer was great, clean tidy and knew his stuff
A great experience would recommend.
2. Mai 2026
Antwort von GoFibre Broadband
Hey John,
Thank you for coming back and updating your review – we’re really pleased to hear everything worked out well in the end!
It’s brilliant to know you’re now enjoying an ultra-fast, ultra-smooth service with no buffering, and that the engineer made such a positive impression too. "Best broadband service I've ever had" is quite the compliment - THANK YOU!!
We really appreciate you giving us the opportunity to put things right, and thank you again for your recommendation and support.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Can't find fdult
5. Mai 2026
Antwort von GoFibre Broadband
Hey Gail,
Thank you for the great review! We’re really pleased to hear everything’s been running ultra-smooth with no complaints at all.
Thanks again and welcome to the GoFibre family – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great install and solid connection!
5. Mai 2026
Antwort von GoFibre Broadband
Hey TPM,
Thank you for the great review! We’re really pleased to hear the installation went smoothly and that you’re enjoying a solid, ultra-reliable connection.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Everything with Go Fibre seems to be…
Everything with Go Fibre seems to be acted on quicker, excellent customer service thank you
5. Mai 2026
Antwort von GoFibre Broadband
Hey Ian,
Thank you for the fantastic review! We’re really pleased to hear you’ve found everything is dealt with quickly and that the customer service has stood out.
That’s exactly the kind of ultra-helpful experience we aim to deliver. Thanks again for choosing GoFibre – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Misleading and lies
In December the website said Gofibre was coming soon in my area. In January I got a phonecall saying sign up was close and at the beginning of February I got sent my quote, signed up for my plan(no payment details yet) and got told within 12 weeks I'd have an installation date. 16 weeks later. I get an email saying they cannot provide my address anymore and sorry for the inconvenience.
I've been paying out of contract prices with my current provider due to Gofibre being here within 12 weeks. Can't believe anything they say. Not sure how my street can't get it and the surrounding streets can
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von GoFibre Broadband
Hey Ragnar,
Thank you for taking the time to leave your review. We’re really sorry for the frustration and disappointment caused here, and we completely understand your concerns given the timescales involved.
I know you’ve been speaking with my colleague Stuart regarding this, and we are due to give you a call tomorrow with some further information and an update on the situation.
We really appreciate your patience while we investigate this further, and we look forward to speaking with you soon.
Jake
From start to finish I have had great…
From start to finish I have had great service. Internet speeds are good. Never had any problems.
5. Mai 2026
Antwort von GoFibre Broadband
Hey Elizabeth,
Thank you for the fantastic review! We’re really pleased to hear you’ve had great service from start to finish and that everything’s been running smoothly with no problems at all.
It’s brilliant to know the speeds are hitting the mark too – that’s exactly the kind of ultra-fast, ultra-reliable experience we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Customer service is abysmal
Customer service is abysmal! Once you have signed up, no-one wants to know. You get promises that they will pay expenses incurred in changing over......Yeah Right!!! Fell for that one.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GoFibre Broadband
Hey Namib,
We’re disappointed to read this, as providing accessible and responsive customer service is something we pride ourselves on. Our teams are UK-based, easy to contact, and we regularly answer calls within seconds.
With regards to switching credits, we do offer up to £200 towards eligible early termination fees from previous providers. In order to apply this, we simply require a copy of the final bill showing the early termination charge, along with proof the bill has been paid. If we haven’t received this information yet, we unfortunately wouldn’t have been able to process the credit.
We would genuinely like the opportunity to look into this for you and get things resolved. We have requested your contact details through Trustpilot so we can reach out directly, or alternatively please call us on 08000 590 980 and our team will be happy to help.
Kind regards,
Jake
GoFibre Customer Services
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