Great experience. Ordered in London from this store in France, but felt almost as good as ordering locally. The snowboard expert I spoke (Remy?) was very knowledgeable and when I shared my details he... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I saved circa £35 on the UK price after shipping costs by buying from Glisshop. Boots arrived within a week of despatch notification. SCARPA Zodiak Tech GTX not used yet but my nth pair of SCARPa boot... Mehr ansehen
I am utterly delighted with the helmet, it fits perfectly over my glasses and is exactly as described. I did wonder if the 59-63cm might be too big given my Salomon Ranger was a 58-59, but the dial ma... Mehr ansehen
I’m not sure why you’d ask a customer for feedback when they haven’t received their parcel. So based on that, my experience is very poor
Unternehmensdetails
Vom Unternehmen geschrieben
Glisshop, founded in 1997 and Glisshop.com in 1999, is the e-commerce reference dedicated to winter sports and outdoor activities. Based in the heart of the Auvergne volcanoes, Glisshop accompanies mountain and outdoor enthusiasts throughout the year and across Europe. Our experts will guide you through our 15,000 products from over 300 brands so that you're equipped from head to toe, whatever the weather. Equipment, technical gear, clothing and accessories, live the Glisshop experience with us!
Kontaktinformationen
Vereinigte Staaten
- glisshop.co.uk
4.2
Gut
210 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 42 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Solid experience
Solid price, quick delivery times, customer service was fantastic!
28. Dezember 2024
Bewertung ohne vorherige Einladung
Glisshop good, Evri rubbish.
Cannot rate product as Evri, the delivery company has not delivered yet!!! Ordered 20/12/24. Now expected 2/1/25 suggest you use a different delivery company
31. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Glisshop
Hello,
We are sorry to hear that you have not received your order yet. To assist you further and resolve this issue as quickly as possible, could you please provide us with your order number? We will do everything we can to help.
Thank you for your patience and understanding.
Kind regards,
The Glisshop team
Slow delivery otherwise good service
I'm still waiting to receive my order which was placed on 19/12, it has now been 10 days and the tracking info still says that the courier (Evri) are expecting it but do not have it yet. Apart from that everything else has been great. The ordering was straight forward and customer service has been quick and efficient.
29. Dezember 2024
Bewertung ohne vorherige Einladung
Disappointed still not arrived!!
29. Dezember 2024
Bewertung ohne vorherige Einladung
All Good
Bought Line skis and bindings.
Great website.
Great price.
Delivery on time.
All good.
21. Dezember 2024
Bewertung ohne vorherige Einladung
Delivery was as expected and timely
Delivery was as expected and timely
19. Dezember 2024
Bewertung ohne vorherige Einladung
Christmas gift - arrived late, Evri useless
UPDATE - ORDER RECEIVED 23rd December.
TRACKING INFO/EVRI UTTERLY USELESS. I've had to wait in for 4 days as email notifications told me the parcel was going to be delivered (Glisshop specify that you need to be at home & take delivery in person) & it was not. Eventually delivered on day 4, by chance I was at home as an Evri email said it would not be delivered that day!
A very frustrating experience. Glisshop should use another courier otherwise they will continue to get negative reviews.
ORIGINAL POST.....
have not received the order.
I have asked for assistance twice from Glisshop to chase their chosen delivery company (Evri) as it is a gift for Christmas. Evri email to say when they will deliver, change the times & then do not turn up. Whilst I appreciate the actual non-delivery is not their fault as such I still need them to chase it as it is impossible to do it my end.
I did not realise at the time of ordering that the item would be shipped from France, otherwise I may not have ordered from them.
Poor customer service, extremely poor delivery service.
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Glisshop
Hello Beth,
Thank you for updating us, and I’m sorry to hear about the frustrating experience you had with your delivery. While I’m glad to see that your order was eventually received on 23rd December, I completely understand how disappointing it was to deal with inconsistent tracking updates and multiple missed delivery attempts, especially during the busy holiday period.
We truly value your feedback regarding the courier service. We recognize the importance of reliable delivery, and I want to assure you that we are actively working to improve this aspect of our service. In fact, we are planning to transition to Royal Mail as our delivery partner this spring to ensure a better and more consistent experience for our customers moving forward.
We also take full responsibility for the lack of communication and support in this case. Your feedback highlights areas where we need to do better, and we are committed to improving our customer service processes.
Once again, I’m sorry for the inconvenience caused, and I hope we’ll have the opportunity to provide you with a smoother experience in the future. If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
The Glisshop team
Scam! No refund for 28112421635588
Order: 28112421635588
Never received, support are useless.
I think this company is a SCAM!
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Glisshop
Hello,
Thank you for reaching out, and I’m sorry to hear about your frustration regarding your order. I’ve reviewed your case and would like to provide some clarity.
According to the courier’s records, the parcel was delivered to the front of your door. However, as you raised concerns about not receiving it, we immediately launched an investigation with the courier. While this was ongoing, we understand how inconvenient and stressful the situation must have been for you.
To resolve the matter, we issued a full refund on 23/12 as we take customer satisfaction very seriously. I can assure you that we are a legitimate company, and we deeply regret that your experience did not meet the standards we strive for.
If there’s anything further we can assist you with, please don’t hesitate to contact us.
Best regards,
The Glisshop team
Quick delivery & easy to order from the UK
Clear website with wide range of products. Pricing includes duty for UK imports.
14. Dezember 2024
Bewertung ohne vorherige Einladung
Excellent Service
Service was Excellent, Response to questions were clear.
Delivery was also quicker than expected.
Would buy from them again.
1. Dezember 2024
Bewertung ohne vorherige Einladung
Great for all your ski gear
Swift delivery, competitive pricing and great products. Not the first time I’ve ordered from Glisshop and not the last. My Som loves his new skis 😁
12. Dezember 2024
Bewertung ohne vorherige Einladung
It was a great experience
It was a great experience. I placed 2 separate orders before my visit to Lyon. It was delivered to the delivery point in just 1 day. The products were well packaged. I received the products and had no problems with the tax refund. After confirming at the airport, I contacted customer service. And only 3 days later the tax refund was made to my credit card.
6. Dezember 2024
Bewertung ohne vorherige Einladung
Brilliant service and great prices…again
11. Dezember 2024
Bewertung ohne vorherige Einladung
Ordered over a week ok and still no…
Ordered over a week ok and still no update on delivery, I was not expecting next day Amazon service but over a week and the package is still not with the courier is not good enough
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Glisshop
Hi,
Thank you for your message, and we're sorry for the lack of updates regarding your delivery.
We understand your frustration – while we don’t aim to compete with next-day services, we absolutely agree that communication and clarity are important. For UK orders, please note that shipments are dispatched from our warehouse only on Tuesdays and Thursdays. Additionally, tracking information is updated only once the parcel is handed over to the UK courier, which can create a delay in visibility, even though the parcel is on its way.
We know this can be confusing and we're actively working to make this process more transparent. In the meantime, we hope that your order reached you safely.
Best regards,
The Glisshop Team
I still haven’t received my parcel and…
I still haven’t received my parcel and your “evri” your chosen courier service are nearly impossible to speak to
7. Dezember 2024
Bewertung ohne vorherige Einladung
Scammers
Scammers, I made an order nr. 28102420656174 from 28/10/2024. Still not received. A couple of weeks ago, I asked them for a refund and cancel my order. Since that time do not reply to my emails. Do not recommend to buy from this shop. Cheap people. Shame on you.
28. Oktober 2024
Bewertung ohne vorherige Einladung
Charged £19 for carriage 1week later…
Charged £19 for carriage 1week later still not received my order.
7. Dezember 2024
Bewertung ohne vorherige Einladung
good items and received pretty quick…
good items and received pretty quick too, thanks
2. Dezember 2024
Bewertung ohne vorherige Einladung
Really good communication during the…
Really good communication during the order process. The team was really helpful with queries on delivery. Thanks!
26. November 2024
Bewertung ohne vorherige Einladung
Very happy with the service
Very happy with the service. Everything went smoothly
28. November 2024
Bewertung ohne vorherige Einladung
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