Mulberry Bewertungen 808

I was able to get somewhat compensated for a faulty product. That was good. The process was rather tedious, time consuming and despite registration of my product at the time of purchase, I still had to provide receipts, dates and painstaking justification for the claim. Is the process designed to make people just walk away? Anyhow. We stuck it out. Answered all questions ad nauseum and finally after weeks of waiting for responses, received the base cost of my item purchase price - minus the taxes paid and minus the actual cost of a replacement product (which was more than the original). All in, I am not sure it was worth the time, effort or final amount received. My takeaway? better to be prepared for items to break down earlier than expected and don’t buy the most expensive options. Save the cost of the insurance and use it towards a replacement cost. I would not insure a lower cost item again. Save this sort of aggravation for the really costly things.

Mulberry was able to get my Tic watch replaced after the watch failed to live up to it's claims of being able to be worn in a swimming pool. It did take some time to resolve, but it got handled in a simple easy process.

Mulberry refunded my broken robot vacuum from a company that had gone out of business. I thought it was going to be difficult to prove the vacuum wasn’t working but Mulberry was flexible.

I dont recommend it. I purchased protection for my mattresses and they couldnt help me with a stain! Please do not buy this plan. Its almost like scam.

Not responding to my email despite my follow ups.

Update: Mulberry has reached out to me and provide good assistance. Thank you!

Logan was knowledgeable and skilled in calibrating our LG oven. He was also respectful and patient in explaining his steps in the process.

Easy claims process. I love Mulberry as it is so easy to add items and make a claim if anything breaks.

Very convenient and quick, which I really appreciate

The claim process was very easy and was approved very quickly. This guarantee is very useful and I would recommend it to my friends.

Easy to use and quick reimbursement would purchase again!

Had a good experience using Mulberry to insure my Rugs USA carpet. It was a very quick and easy process to file a claim and receive the reimbursement.

It was very easy to navigate the website to set up my claim and it was resolved within a quick timeframe.

I agree with MS. Hass FROM august of 2024 . I received terrible sevice for filling a claim - they do everything they can to make it hard to file a claim. its a joke to talk to a live person. They do not respond to my questions and then give me an ultimatum if the claim is not finished in 7 days they will cancel me.
I have 5 rugs and all of them are fraying around the edges

Roger, man, I tell you what, you were probably the best customer service agent I’ve ever had the pleasure of interacting with. Thank you so much for your understanding and consideration for the dilemma I was put in. You’re the man!

Very well on following up the request.

Purchased a sofa set from Zinus back in March 2024. One of the Chaise has a defect. Now, Zinus and Mulberry have been emailing back and forth about who's responsible. How unprofessional is that? Mulberry warranty is definitely responsible for the defect yet they've been giving me the run around and have not held up their end of the bargain. At this point I don't want anything from them other than a refund of what I paid for their protection plan. I've been waiting for 2 months for a resolution yet all they keep doing is sending useless emails. Paid over 2k for a set and neither side takes responsibility. Welcome to America. Land of the greed.

I bought insurance for my 1800 white couch - I bought it because the company claims the insurance covers stains, rips, bubbling, etc.

I had a stain that wouldn't come off my couch though I tried to get it professionally cleaned. I submitted a claim and then Mulberry sent me off to the 'underwriter' who said they don't cover this. Since I didn't even know of this 'underwriter' before, and I bought my insurance directly from Mulberry - I'm spending so much time chasing after a resolution/explanation/etc. What Mulberry claims seems to be for the most part a lie.

UPDATE:The problem is not the existenxe of an underwriter, it’s the lie that Mulberry says covers all the following which is in my dashboard clearly detailed. I submitted for a stain and they and the underwriter won’t cover it.

Coverage Details
Stains, rips & tears
Burn & heat marks
Seam separation
Broken zippers & buttons
Damage from liquid marks & rings
Broken mirrors & glass
Loss of mirror silvering
Chipped, dented & scratched surfaces
Bubbling, cracked & peeling finishes
Product defects, once the manufacturer’s warranty expires
Online claims filing
24/7 customer support

Kristian is a world class customer service representative who solved multiple warrenty issues for me due to the inept services provided by your service partner Appliance Guys over a nearly 3 month period of my valuable time. Please review his notes to understand your partner’s problems that he solved.

The technician was courteous, prompt and efficient with getting the repair completed. Also explained that the original install was not done correctly but was able to get the appliance back in working order with no issues. All in all a very good example of customer service and well completed work.