Mulberry Bewertungen 808

Scam. They state the warranty coverage when purchasing the item but when it came time they found every way to go against the claim. Waste of money, don’t purchase this warranty for any product.

Great and responsive customer service via email. The team was very helpful and encountered no problems or issues. The only setback was the claim took about 3 months to officially be resolved, but the team made sure to quickly deal with my claim once I asked why it had been taking so long.

I am so happy that I elected the 3-year Mulberry warranty for my son's headphones! After my son accidentally broke his favorite headphones, I filed a claim for replacement. It was an easy process and extremely fast and efficient. I was reimbursed what I paid for them. I would definitely recommend Mulberry.

Was very pleased with the phone assistance I received. Pablo was polite and assisted with my questions and guided me through the steps I needed to take to resolve my issue. Thank you!

This company did more for me than I ever dreamed they would. I was quickly contacted by Sylvia through email after I submitted my claim. I had missed a call from Oscar, then called back and spoke with a gentleman named Pablo who was able to walk me through how to claim my money on their website, it took literal minutes and I was done. The very next day, the money went into my bank account. Mulberry turned a horrible situation around for me and I’ll definitely recommend them to friends and family.

Good, fast and clear, great company

I was able to submit my claim; it was a standard cut-and-dry process, and I was happy with the results.

Yesterday April 21st I was approved to receive $70.00 from my Mulberry extended warranty order #22705573 Fender G Dec amplifier that failed. After I was able to log into my account I received multiple verification codes which all failed (12 in total) Today April 22nd I was finally allowed to proceed with a verification code only to read that my warranty expired yesterday April 21st and the web site would not let me proceed any further to collect $70.00 that was owed to me as promised and approved. My purchase was from Reverb on March 23rd 2025 2 year protection. I asked Mulberry's AI for help and asked for a human to call and speak to me. I included my information and phone #. No reply. I was accepting the fact that I was not going to collect what I paid for through their claims process on line.

Update- I finally called Mulberry and spoke to a human instead of many emails to AI. Oscar at customer service explained why I had so much trouble. Once they authorize a claim they end your policy so in my case they ended it before I could go through the procedure to get paid. Oscar apologized and is sending me a check in the mail. (Hopefully) It's best to call them direct if you have a claim instead of multiple frustrating emails. I received a follow-up call after a manager saw my multiple email attempts and this survey.
J Gatermann

Mulberry got back to me in a quick timeframe with my refund. Overall great insurance claim experience.

Had a rip in a sofa purchased from Castlery, and filed a claim with Mulberry. First, they denied the claim for reasons that made no sense (it was a rip, Castlery's website explicitly says rips are covered, and they denied the claim).

When i asked to have the claim escalated, they said I would receive a reply in 3 business days...that was 15 business days ago.

Their entire business from my experience and reading other people's reviews is to stall and deny on claims, and to just stop communicating with their customers and just hope they go away. I'm not going away.

Terrible communication and follow up initially. If a director had not reached out to make things right then I would have left my 1 star review. Despite the rough journey it was to get my claim settled they made it right in the end for me in more ways then I expected.

Mulberry responded very quickly to my insured aquarium filter that stopped working after 2.5 years. Their communication was friendly, clear and fair. Shortly after they had all the details. A day or 2 later, I was very pleased with the settlement! I highly recommend Mulberry
Insurance!

I just registered my plan after having my appliance less than a week. Can't comment on substance of the plan as of yet, but the customer service and responsiveness of staff was great--it suggest the same will be the case if I ever (hope not!) have to file a claim.

My washer quit working. I did not have to wade thru a bunch of automated answering machines to get to a live person. The people were so great to work with. Answered all my questions, helped me to file a claim without a problem. Got a new replacement washer in a few short days. Would certainly recommend them!!

With the exception of how long the entire process took (4 weeks total), we were very pleased with Mulberry and our experience. Our engagement with the staff was all positive and helpful. I'm grateful to have coverage with Mulberry and will work to ensure our purchases moving forward are covered by Mulberry.

I purchased a five year warranty for six dining chairs. I submitted a claim for one of the broken chairs. I received an email stating I would receive reimburse for the cost of one set of chairs and then the terms of the protection plan would be fulfilled. I'm not sure what that means and I have requested three times for clarification and have received no response. I can't find a phone number to call and my emails have gone unanswered. I'm very frustrated at this point.

I am updating my review. I received clarification on my question regarding the warranty. Initially when I submitted my claim on February 7, 2026, I received a response the next day that my claim was approved for reimbursement. I followed up with a question and did not receive a response until March 9th. I was told that somehow my claim was showing as resolved and therefore my emails were routed to a fully resolved queue. My question has not been answered and I am pleased with the outcome and customer service I received.

I submitted a warranty claim. At the beginning of this process, responses were very prompt and I was given instructions on the next steps. As requested, I submitted the repair quote for approval.
However, it has now been almost two weeks and I have not received any response. I have sent multiple emails and have not heard back.

At this point, I am becoming concerned that my claim is not being addressed. I have been ghosted status of my claim repair can’t move forward.

A true customer service company! They proved to be understanding and caring. Even if they don't give you the answer you want, they will still go out of their way to help you resolve your issue. I felt truly listened to.

I am very satisfied with the service from Mulberry. From the very beginning, they showed professionalism, transparency, and excellent customer support. They clearly explained the coverage and answered all my questions in a simple and straightforward way.

The process was quick and hassle-free, and now I have peace of mind knowing my furniture is protected against unexpected situations.

I highly recommend Mulberry to anyone looking for a reliable and efficient insurance company.

My washer broke and I've been waiting for their team to acknowledge that they did anything more than receive the email. It's been 7 (week, not business) days now, and as a parent of two under 3 having a washer be out of service for that long is a lot.

Update: Mulberry reached out immediately and got the situation fixed. They sent over the contact information for a company to fix, authorized a spend, made it seamless. Went from crickets to fixed in less than 4 hours. A rep reached out via phone call and explained some internal failures, how they're adjusting and took feedback & shared some features that'll address it (like a status tracker).

I'll be sticking with Mulberry!