All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast w... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Please can I just say a big THANK YOU to Callum Entwistle who has visited site on 2 occasions and has patiently worked through 2 days of difficult frustrating situations concerning us moving. I... Mehr ansehen
Unternehmen hat geantwortet
Regarding a broadband circuit that Firstcom recently installed - Carly was responsive around the installation and kept us fully updated round it's progress. Outside of Firstcom's control there was a f... Mehr ansehen
Unternehmen hat geantwortet
The switch from our existing provider to First Comm Europe has been straight forward and hassle free. The staff are all helpful and quick to respond. I would not hesitate to recommend this company to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Firstcom Europe provides business communications solutions for businesses of all sizes. We specialise in: -Unified Communications - Cloud based phones systems (VoIP) -Contact Centre Solutions -Business Mobiles -Broadband -IT and Managed Services We have been providing companies with VoIP solutions since 2004. We can help you move from your existing system to a user-friendly modern cloud solution. 0333 0237000
Kontaktinformationen
2nd Floor, 1b Parklands, Lostock, BL6 4SD, Bolton, Vereinigtes Königreich
- 0333 0237000
- info@firstcomeurope.co.uk
- firstcomeurope.co.uk
4.8
Hervorragend
348 Bewertungen
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Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
We had a problem with Microsoft 365…
We had a problem with Microsoft 365 earlier this morning. No staff members could access emails. I sent a message to the service desk and Oliver responded he has been amazing throughout the whole process and got us back up & running. Big thank you to Oliver!
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback, we have passed this on to Oliver!
Excellent service
Had a great service from the company. All set up very quickly. Service engineer was very helpful in explaining how to use the phones and Carly Winrow the Provisioning Co-ordinator called to make sure all was working and has also sent us user guides and helpful links. Excellent service.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your fantastic feedback! We have passed your message on to Carly!
Seamless transition
Carly Winrow made this process seamless. She was very helpful with all aspects of the install from making sure that the correct equipment was chosen to arranging a convenient time for the install to take place with minimal disruption.
Great service, would highly recommend.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you, Warren, for your great feedback! Carly is delighted with your kind words.
Charlotte on the installations team has…
Charlotte on the installations team has been great during the whole installation process. She was very informative and has been great with organising our instal around nursery schedules. Very happy with our new phones! Thanks.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your fantastic feedback! We have passed this on to Charlotte for you!
Dealt with Rachel O'Byrne on a couple…
Dealt with Rachel O'Byrne on a couple of occassions - very friendly, very speedy response and allowed me to keep on top of my queries. Would recommend.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your fantastic feedback, Anil! We will pass your great comments on to Rachel.
Outstanding service
Outstanding service – professional, reliable and a pleasure to deal with. Would definitely recommend.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback, Joanne!
Antwort von Firstcom Europe
Thank you for your great feedback!
Trusted and excellent partner
We have used Firstcome for many years and have been consisently impressed with their focus for excellence, support and customer centric approach to our business.
We would have no concerns to recommend this business to anyone. Great product, diverse, and supportive our needs.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback, Lloyd!
Fantastic Customer service engineer was…
Fantastic Customer service engineer was brilliant couldn’t fault them from order to install.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback, Danny!
Antwort von Firstcom Europe
Thank you for your great review, Fiona!
Lovely Engineer
We have had some issues with our network dropping in and out. An engineer Warren was sent out to help diagnose the problem. He was exceptionally thorough, found the issue and fixed it for us. He also helped us with a few different queries that we had regarding the logins and phone system. He was professional, friendly and helpful. Thank you for all your help!
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback! We'll be sure to pass this on to Warren for you.
Excellent Service
Company kept me very well informed around attendance dates etc. The engineer also made contact to confirm arrival times and was on time.
Completed all tasks, very professional, knowledgeable, clean and tidy. Whilst also being friendly and approachable.
All in all, very satisfied. Would highly recommend.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback!
Antwort von Firstcom Europe
Thank you for your great review! We'd love to know who assisted you so that we can pass your message on.
Jake was extremely helpful and very…
Jake was extremely helpful and very pleasant. He showed us how to use the new system and when we had questions he answered throughly. He is credit to your company. Thank you
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your feedback - we have passed this on to Jake!
Exceptional Service
Exceptional Service! arrived within an hour of the job being logged. Fixed the problem and helped us with some other problems we were experiencing.
Fantastic engineer - thank you!
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback!
Friendly and helpful engineers
Friendly and helpful engineers did a great job and made sure everyone was comfortable with the new system
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback!
Super easy switch over
If I was rating the Firstcom engineer's visit I would have given it 5 stars easily! Warren (the engineer) made the switch over of phones and broadband super easy. He was extremely polite, pleasant and patience taking time to explain the new system and dealing with our external IT consultant to ensure everything could be switched over smoothly. What an asset to the company.
I have slightly reduced the score due to how long we have waited for the install and issues with the line installation. There was also a facility missing from the phone services. Nothing major and nothing that would prevent me recommending them - just not a full five stars on this occasion
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your feedback, we have passed it on to the team.
Would hesitate to recommend
We signed up our business to Firstcom in order to update our business phone lines. Chris Kirkwood was very helpful from the first visit and has always been available for help since then. Whenever we have had an issue it has been resolved quickly and efficiently. I wouldn't hesitate to recommend them.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback, we have passed your kind words on to Chris!
Replace broadband line (Callum Engineer)
Callum (Engineer) attended our company to replace a broadband line. We found him polite, attentive and got the job finished in record time. 🙂 We have only been with FirstComm a couple of months but so far so good.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your great feedback!
Elliott Dobie has been and set our new…
Elliott Dobie has been and set our new phones up for us today. Thank you for being so patient with us, all looks good so far!
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Firstcom Europe
Thank you for your feedback!
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