The lady at the other end of aour 'phone call directed us to get our Internet working again. There had been a general local problem yesterday, Monday the 28th inst., which was resolved by the eve... Mehr ansehen
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Das sagen Bewerter
I recently moved into a new build property in Bamber Bridge,which is provided with Fibrenest broadband. Having read reviews I was concerned about the connectivity offered based on reviews. However I... Mehr ansehen
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It’s not often you have a truly amazing professional visit your property to sort out a problem. However, David Cunningham from FibreNest has sorted out my WiFi, with patience (of a saint!), technical... Mehr ansehen
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I have been with Fibrenest for 6 years, my internet was getting slow so I emailed and the problem was sorted so quickly and efficiently I was so impressed. Brand new router, no faff and great customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4.4
Hervorragend
5033 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent experience
Excellent experience. On Monday morning Grzegorz came to our house, and promptly identified the issue with our hub. Within 10 minutes he changed it and in no more than 20 minutes it was fully set and operational. Fully satisfied with the company and Grzegorz, a polity and professional technician.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Andre,
Thank you for leaving us a review & feedback, I am so pleased you were well supported by Grzegorz who was polite, professional & resolved the issue. I will refer this feedback onto the team.
Kind regards,
Andrew.
Very courteous with good manners
Steve was very courteous with good manners. Problem was resolved quickly and explanation given as to the issue.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased Steve was courteous, efficient & had good manners. I will raise this feedback internally.
Kind regards,
Andrew.
Rapid response
My internet stopped working and I emailed customer support at 5pm. An engineer arrived at 10am the next day and fixed the problem. Thank you!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Bruce,
Thank you for your positive review & feedback. I am so pleased the customer service team were able to support you with this issue & organise an engineer to attend the property efficiently.
I will raise this positive feedback with the team.
Kind regards,
Andrew
I had had a problem and I phoned them…
I had had a problem and I phoned them up the lady explained everything to me she was really helpful.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mrs Booth,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a good experience with the team & they were helpful. I will raise this feedback onto the team.
Kind regards,
Andrew.
Fibernest
Anna at fibrenest promptly understood my issue and answered all questions taking me through all the steps to set up the account till it was completed . Fully satisfied with the service and ease of getting a subscription
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Steffin,
Thank you for leaving us a positive review & feedback.
I am so pleased Anna supported you to sign up & create an account with us. It is wonderful to hear you are satisfied with the service and ease of getting a subscription. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Thais was extremely helpful
Thais was extremely helpful and professional, she identified the issue out within a few minutes and guided me through how to resolve it, she then called me back at the agreed time to ensure it was resolved properly and all was working ok.. I spent all day yesterday with the IT guys at work and they couldn't identify the issue, so I was very relieved when we were able to get me back up and running with work this morning
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear Thais was helpful, professional & efficiently identified the issue. I will raise this positive feedback internally with the team.
Kind regards,
Andrew.
Excellent customer service
The support team member (Georgina Bailey) was very helpful in providing a solution to connection issues, even forwarding an article about the probable cause and then returning a call later in the day to make sure all was good. So overall excellent customer service 👏
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Martin,
Thank you for your email.
It is good to hear you had such a positive experience with Georgina & she was helpful and followed up.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service ,understood…
Excellent customer service ,understood the importance of situation and get the issue sorted within 24 hr of request .
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for reaching out & leaving us a positive review.
I am so pleased the team were understanding & efficiently able to support you with your request. I will raise this feedback internally.
Kind regards,
Andrew.
The issue I had was resolved quickly
The issue I had was resolved quickly. The engineer came early the next morning.
The customer service from Shukran and the engineer Marahall, was really good. They were both professional and understanding and ensured that my work was not disrupted due to the loss of my Wi-Fi connection.
I am really pleased with the service from Fibrenest
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Sophia,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear Marshall & Shukran were professional, understanding & efficient, and supported you to restore the service.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Luke & jody were amazing and helpful…
Luke & jody were amazing and helpful with getting us back up and running super fast and professional
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had a positive experience with Luke & Jody, and they were able to efficiently restore the service in a professional way. I will refer this feedback to the team .
Kind regards,
Andrew
The customer support specialist (Lolu)…
The customer support specialist (Lolu) was very helpful and articulate with the cancellation process. Professional and excellent service delivery all through our phone conversation
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Kayode,
Thank you for leaving us a review & positive feedback. I am so pleased to hear Lolu was helpful, articulate and professional. I will raise this feedback internally with the team.
Kind regards,
Andrew.
So far have been getting a very good…
So far have been getting a very good service from FibreNest.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon John
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been good, that is so wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Really happy with the service
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know to expect him in an hour. He arrived on time, was very friendly, considerate and professional. He replaced our router really quickly and helped me set up our new passwords etc. I am not longer experiencing any connection issues. Thank you.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Grzegorz. It is wonderful to hear he was friendly, considerate & professional. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Scott Morrison and Garry Balmer arrived…
Scott Morrison and Garry Balmer arrived this morning to replace the damaged Fibre optic Box outside the house. Really polite guys, very friendly and decent. They did a great job and left the place looking tidy. Really great job guys, thank you!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineering team were able to efficiently support you, that is so wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Not a provider I would choose VERY OVERPRICED
Bought a new build property which ONLY and EXCLUSIVELY has FibreNest, so had no other option but to go with FibreNest. Prices are ridiculously over inflated and both times I called their team to speak about prices and how long before they opened up to other providers… they were not very helpful… pretty much that’s the price you pay or you don’t get your broadband.
Following the house sales advisers advice I opted for monthly rather than annual contract in hope they release to other providers soon at an extra cost of £4 month to not be tied in. I left a great service provider at my last house getting 900mbs for £31.99…. I now have to pay £40 mth just to get 75mbs…. Which actually keeps dropping service too.
The only simple part was setting up the WiFi online as the box was already situated in the new house. That is once I obtained the correct code as the one left in the house on the promotional leaflet was out of date or just not working.
Overall I think FibreNest are OVERPRICED and in my experience with speaking to their team there is little knowledge or customer care.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Liz,
Thank you for reaching out to us.
Sorry to hear you are experiencing issues with the performance & speeds of the service. I will ask a member of the team to reach out so we can look into this property.
Kind regards,
Andrew.
WIFI - NO internet access
WIFI - NO internet access.
Ethernet (wired) network still has internet accesss.
They helped do a soft re-set on router & they reset their end too.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mr Hamett,
Thank you for leaving us a review & positive feedback.
I am so pleased the team supported you to complete various resets. I will refer this praise with the team.
Kind regards,
Andrew.
Quick service
Quick service. Wasnt waiting around all day for them to come. Great job done by david.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jane,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with the engineer David & he was efficient. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Fantastic service
Fantastic service, quick and efficient
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon James,
Thank you for leaving us a positive review & feedback.
I am so pleased the service has been fantastic & efficient, I will refer this onto the team.
Kind regards,
Andrew.
Scott Morrison & Garry Balmer attended…
Scott Morrison & Garry Balmer attended my property this morning to replace the router for our WiFi. Both guys were lovely genuine guys. Chapped the door, let me know who they were on arrival, and were in and out in no time!
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Rachel,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with the engineering team & they supported you to resolve the issue.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Once we were told the Fibrenest was…
Once we were told the Fibrenest was connected . The support I got was wonderful and my questions answered so I understood what to do.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mrs Muir,
Thank you for your review & positive feedback.
I am so pleased you were well supported by the team to activate & create an account, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
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