FibreNest Bewertungen 4’610

Jacob was superb and very helpful with my query

Our Fibre Nest service is down yet again today, after already being down all day on the 14th of April and all day on the 18th of March as well. It is unreliable, expensive and unacceptable given that the company have a monopoly on broadband on our Persimmon site. I’m not surprised at the poor service given it is endorsed by Persimmon and I could not recommend either company to anyone under any circumstances.

The internet often goes down for minutes at a time as well and if you contact customer services, you generally get a reply a few days later telling you to turn the router off for 20 minutes, which doesn’t resolve the issue. Stressful to deal with in every way.

Fibrenest are a scam!!!
Getting increasingly frustrated with the constant outages lasting whole days. I have no choice other than fibrenest in my property due to them enforcing a monopoly on my site. All they offer is an email telling us that the site is down and that they are investigating. Hours later still no internet and no real updates. It’s an utter disgrace. Not to mention they charge a fortune. This should be illegal to not allow the choice from other providers. What am I paying for?!

Zoe was super helpful in looking at my issues, and helped and guided me through the process. Really helpful and super nice and took care of my issue. Thank u

I spoke to someone quickly and Jay was very helpful and gave me good advise as what to do.

Mikolaj was very helpful. Problem fixed in a matter of minutes. Great service!

Fast, friendly and professional customer service. Able to get the job done without worry and supervision. Knowledgeable in the product and process.

Great quick service

Jonathan Cale responded very promptly to my reporting of difficulty in accessing the British Gas website and commented that I was not the first FibreNest customer to have shared a similar experience. He explained what was a technical interface issue with the British Gas website and how FIbreNest had already alerted British Gas to the issue. He provided a plain English summary for me to email on to British Gas and I am awaiting their response. As a Customer Support Specialist he did his job efficiently and politely. What a contrast to his British Gas opposite numbers!

Forced to use provider , over the normal cost , pre-meditated daylight robbery. The only positive part of the entire experience was pre installation. Not impressed at all

Very good internet. And fast

Excellent
It’s been pleasure to get such an amazing experience from their staff. They listen patiently and inform their clients accordingly. Their service is just excellent, thumbs up…

Marcus was great! Quick & efficient

Marcus was quick efficient and friendly at getting us back online. Very pleased with the service

An early and convenient appointment that was set up to rectify an installation issue.
The visiting engineer, Marcus, was polite, chatty and proficient, resolving my issue fully and swiftly.
Great job!

Amazing customer service explained everything clearly and would highly recommend

The adviser was very helpful with my issue, thank you Jacob.

Monopoly company that assumes you will use them because they are your only option.

Fortunately, if you look you will know that they are not your only option.

Scandalous prices. Had to send the "we assume you will use us" equipment too.

Response to complain was very fast and helpful

Having found the problem and made a call, the engineer came the very next morning to sort it.