The lady at the other end of aour 'phone call directed us to get our Internet working again. There had been a general local problem yesterday, Monday the 28th inst., which was resolved by the eve... Mehr ansehen
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Das sagen Bewerter
I recently moved into a new build property in Bamber Bridge,which is provided with Fibrenest broadband. Having read reviews I was concerned about the connectivity offered based on reviews. However I... Mehr ansehen
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It’s not often you have a truly amazing professional visit your property to sort out a problem. However, David Cunningham from FibreNest has sorted out my WiFi, with patience (of a saint!), technical... Mehr ansehen
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I have been with Fibrenest for 6 years, my internet was getting slow so I emailed and the problem was sorted so quickly and efficiently I was so impressed. Brand new router, no faff and great customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4.4
Hervorragend
5033 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Such a helpful lady Iv spoken to for…
Such a helpful lady Iv spoken to for support.
Thank you zoe
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Zoe to resolve the issue, that is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Understood my request and sorted it…
Understood my request and sorted it straight away, thank you.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Terence,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by the customer service team & they managed to efficiently resolve the issue.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Engineer was kind and sensitive to our…
Engineer was kind and sensitive to our needs. He was patient and took time to ensure everything was working before leaving. He tidied up afterwards and left the client very happy having promoted the company and talked about all the positive developments with Fibrenest. Top Man!!
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Chinny,
Thank you for leaving us a review & feedback.
I am so pleased to hear the engineer was kind, patient & supported you to resolve the issue. This is fantastic to hear. I will raise this positive feedback internally with the team.
Kind regards,
Andrew.
Fantastic service from Ricky
Fantastic service from Ricky. Friendly, professional and waited around for me to finish work which was a godsend. Ricky is a real credit to your team!
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Abigail,
Thank you for leaving us a positive review & feedback.
I am so pleased you received fantastic service from Ricky and he was friendly, patient & efficient. I will raise this positive feedback internally.
Kind regards,
Andrew.
Johanna was absolutely brilliant
Johanna was absolutely brilliant! She was incredibly helpful, clear, and efficient from start to finish. She quickly located my account and got me sorted out and online
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Joshua,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Johanna & she was clear, efficient & helpful. I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
Stay away from this company
Stay away from this company. When the parts break in your ont box on your light port they refuse to replace or fix it. I’ve been without functioning internet internet service for 2 months. No engineer not replacement part and they are still demanding money from me. Currently going through ombudsman due to failed service from them. This could have been fixed in 1 day instead of the stress post operation which I informed them of and computer generated responses of refusal to help or fix the problem. Utter disgrace of a company.
Update -
As everyone can see from the response below this is the same automated responses you get no customer service, resolution or notification of the problem. A simple please contact support @ fibrenest.com which is the only email to contact and you get these computer gererated responses.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Louis,
We're sorry to hear you have been experiencing issues, I can see you are actively in contact with a member of the team.
If you need further support, please contact us support@fibrenest.com to discuss this further.
Kind regards,
Andrew.
Shocking provider
If I could give a big fat zero I would. Worst internet provider I have ever had the misfortune of coming across. Internet forever dropping in and out, poor customer service just poor in every aspect can not wait for more providers to become available on my new estate then I will be gone
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service & the customer service, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Awful broadband awful price
Awful broadband they're the only option where I live and charge £50 a month for a service which drops out constantly and doesn't let you on multiple apps frequently on phones/TV's would move from this company in a heartbeat if could disgraceful price and disgraceful broadband
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Joe,
Thank you for leaving us a review & feedback.
Sorry to hear you are experiencing some issues with the service, this is not the quality of service we aim to provide to our customers. I can see you are currently in contact with a member of the team. If you need further support, please contact us: support@fibrenest.com
Kind regards,
Andrew.
Where Customer Service is an Attitude…
Where Customer Service is an Attitude not a Department. Joanna was so incredibly patient, professional and technical minded whilst ensuring the whole process was amazing
It’s rare to be promised a call back and receive one, Joanna was 100% amazing
Thank-you so much, forever grateful
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Nick,
Thank you for leaving us a positive review & your feedback.
I am so pleased you had such a positive experience with Johanna & she was patient, professional & efficient. I will raise this positive feedback internally.
Kind regards,
Andrew.
Connectivity issue resolved calmly and respectfully
I rang regarding a connectivity issue as a new Fibrenet customer . Lolu quietly and calmly repeated back to me what I had said, then proceeded to check the router and wall box in a structured way, finding the problem was around activation. He sorted it and it now works beautifully.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Lolu & he managed to resolve the issue. That is so wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
FibreNest is the worst broadband provider I have ever used by a mile
FibreNest has been a constant source of frustration since moving into a Persimmon development. The broadband service suffers from repeated outages — not occasional faults, but a long‑term pattern of instability affecting the entire estate. Each time, FibreNest sends the same template response: apologise, state the fault, claim it’s fixed, quote the Automatic Compensation Scheme, and close the complaint.
Nothing changes. The network fails again weeks or even days later.
The most concerning part is the lack of genuine investigation. FibreNest treats abnormal levels of outages as acceptable and refuses to acknowledge the wider issue affecting residents. Their customer service feels designed to deflect rather than resolve, and their reliance on scripted replies shows no willingness to address the root cause.
Residents deserve a stable connection and honest communication. Instead, we’re left with a service that cannot stay fixed and a support team that refuses to take responsibility. If you’re considering FibreNest, be prepared for ongoing disruption and very little meaningful support.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon David,
Thank you for reaching out to us. Sorry to hear you have been experiencing some issues with the performance & customer service received.
I can see you are actively in contact with a member of the team. If you need further support, please reach out.
Kind regards,
Andrew.
Ewan was really helpful and thorough
Ewan was really helpful and thorough. Really did well to help solve my connection problems.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Alex,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with Ewan & he was helpful & thorough. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
It was a very pleasant experience as…Easy does it
It was a very pleasant experience as the advisors were professional and patient and they were able to sort out my new subscription.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive experience with the team & they were both professional, patient & managed to resolve the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
Great service
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Harmony,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been great. I will raise this feedback internally.
Kind regards,
Andrew.
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been great & helpful, I will raise this feedback internally.
Kind regards,
Andrew.
Excellent and quick response to problem with internet accesst
The engineer was very helpful and solved the issue quickly
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Sallie,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive engineer experience. I will raise this feedback internally.
Kind regards,
Andrew.
Easy repair after fibre optic damage
Our fibre optic cable was damaged and an engineer was booked for the next working day. Pawel (the engineer) let me know in advance when to expect him and fixed the problem quickly.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Fraser,
Thank you for leaving us a positive review & your feedback. I am so pleased you had such a positive experience with Pawel & he efficiently resolved the issue. I will raise this feedback internally.
Kind regards,
Andrews=.
So kind and patient even tho I knew…
So kind and patient even tho I knew nothing felt he gave me time. Very professional but so kind, Trudy Rose
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you were supported by the team & they were patient and kind, that is wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Internet down for 1 day each month in…
Internet down for 1 day each month in last 6 months. Takes long time to sort out. Had to face lot of trouble.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for reaching out to us, sorry to hear you have been experiencing issues with the service.
We have tried to reach out to you, but we can't find your account. Please contact us from the email associated to the account so we can assist with the connection.
Kind regards,
Andrew.
Scott Morrison and Garry Balmer came…
Scott Morrison and Garry Balmer came out today to fix a fibre issue. They were very helpful and got everything sorted in no time. Very happy with the service provided
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Evan,
Thank you for your feedback & positive review. I am so pleased you had such a positive experience with our engineering team & they supported you to resolve the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
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