The lady at the other end of aour 'phone call directed us to get our Internet working again. There had been a general local problem yesterday, Monday the 28th inst., which was resolved by the eve... Mehr ansehen
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Das sagen Bewerter
I recently moved into a new build property in Bamber Bridge,which is provided with Fibrenest broadband. Having read reviews I was concerned about the connectivity offered based on reviews. However I... Mehr ansehen
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It’s not often you have a truly amazing professional visit your property to sort out a problem. However, David Cunningham from FibreNest has sorted out my WiFi, with patience (of a saint!), technical... Mehr ansehen
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I have been with Fibrenest for 6 years, my internet was getting slow so I emailed and the problem was sorted so quickly and efficiently I was so impressed. Brand new router, no faff and great customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4.4
Hervorragend
5033 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Grzegorz was an amazing engineer and…
Grzegorz was an amazing engineer and fixed the problem straightaway 10/10 service from him
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Sahil,
Thank you for your lovely review regarding our engineer Grzegorz.
It's great to hear he was able to fix the issue straightaway. This will be shared with our team.
Kind regards,
Will.
Great service and very fast
Great service and very fast.
The engineer was really superb and nice
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Fatai,
Thank you for reaching out & leaving us a positive review.
I am so pleased you had such a positive engineer experience, I will raise this internally with the team.
Kind regards,
Andrew.
Excellent customer service
Excellent customer service ! Great to get through to a person and so helpful solved my problem immediately.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Caroline,
Thank you for reaching out & leaving us a positive review.
It is wonderful to hear you received excellent service & the agent was helpful, this is amazing to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Excellent service
Excellent service! Nail was very patient, professional, and helpful throughout the installation. He took his time to make sure everything was set up properly and explained everything clearly. I really appreciate his patience and excellent customer service. Highly recommended!
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Maha,
Thank you for reaching out & leaving us a positive review.
I am so pleased you had a good experience with the engineering team & they were patient, professional & helpful. I will raise this positive feedback internally.
Kind regards,
Andrew.
Antwort von FibreNest
Good afternoon Michael,
Thank you for leaving us a positive review & feedback.
I am so pleased you have received excellent service, I will raise this feedback internally.
Kind regards,
Andrew.
Honestly the worst WiFi I’ve ever used
Honestly the worst WiFi I’ve ever used. The fact I’m stuck with this WiFi as I’m in a persimmon home is painful. Multiple times I’ve rang up complaining about internet speeds and how long it takes for me to download things is embarrassing and your solution to everything is turn it off and on. Infuriating to deal with. There was one phone call where you couldn’t even give me an answer on why my internet was so bad, so you left me on hold for half an hour to only tell me that you will ring me back I’m still waiting for this phone call back my internet is still shocking. I pay for 500mb and you can’t even give me 10mb. When a new internet provider comes to my area it will make me the happiest man alive just to leave you guys. I would give you zero stars if I could.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Daniel,
Thank you for reaching out to us, sorry to hear you have been experiencing some issues with the service. This is not the quality of service we aim to provide to our customers.
I have asked a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Quick response
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Adrian,
Thank you for leaving us a positive review & feedback. I am so pleased you received a quick & efficient response. I will raise this feedback internally.
Kind regards,
Andrew.
Anna was efficient and professional and…
Anna was efficient and professional and dealt with my house move date swiftly and with ease.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased Anna was efficient, professional & the move process was made simple, that is so wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Anna was extremely professional with a…
Anna was extremely professional with a friendly personality. She remained on the line and guided me through the whole process. This was so helpful for a technophobe like me, and made the procedure effortless.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Patrick,
Thank you for leaving us a positive review & feedback.
I am so pleased Anna was professional, friendly & helpful; that is so wonderful to hear. I will raise this positive feedback internally with the team.
Kind regards,
Andrew.
I don't have to call Fibrenest very…
I don't have to call Fibrenest very often but when I do the team are really helpful, kind and patient. Sometimes it is a simple thing that I have missed doing, other times more technical knowledge is needed. They give very clear instructions and never make me feel as though I am being a nuisance, quite the opposite I feel like a valued customer.
Would definitely recommend.
Denise Young
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Denise,
Thank you for leaving us a positive review & feedback.
I am so pleased the team have always been kind, patient & clear; this is wonderful to hear. I will raise this positive feedback internally.
Kind regards,
Andrew.
Anna sorted my 2.4GHz problem
I spoke to Anna because I had a device that needed to connect to a 2.4GHz network and mine was set as 5GHz. She was quickly able to point me to a web address that covered this issue and I resolved my problem. She provided the solution in a helpful and pleasant manner.
The reason for dropping a star was because the website could only be read. The printed version was poor quality and a download was not available.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Paul,
Thank you for leaving us a positive review & feedback, it is good to hear Anna supported you to resolve the issue in a helpful & pleasant way.
I will raise your feedback internally regarding the website.
Kind regards,
Andrew.
I believe his name was Jonathan who I…
I believe his name was Jonathan who I spoke to but so incredibly helpful, I called before 20:00 and he made sure I was all set up as I’ve just moved in. He even called me back at 20:30 to check it was all ok. Fantastic customer service, I’ve only joined for 30 days to try this out but if I get this service each time may have to stay longer.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Natalie,
Thank you for leaving us a positive review & feedback. I am so pleased Jonathan was helpful & displayed fantastic customer service. I will raise this positive feedback internally.
Kind regards,
Andrew.
Forced to use a company which does not deliver…
Forced to use a company which delivers service that always goes down and forces you to pay higher prices compared to other companies. Wouldn’t recommend a persimmon home on this basis now to anyone as it traps you into getting this awful service. Especially poor when working from home.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Casey,
Thank you for reaching out & leaving us some feedback.
Sorry to hear you have been experiencing some issues with the service.
Unfortunately, we have been unable to locate the account to discuss this further. Please contact us support@fibrenest.com.
Kind regards,
Will
Jooy was really great and fixing the…
Jooy was really great and fixing the dropouts I was experiencing, he spent his time fixing and explaining the issue thoroughly
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the engineer was great & managed to resolve the issue, that is wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Expensive and it's a monopoly
Expensive and it's a monopoly
Customer service is good engineer came out quickly and set up my services. Paying 44 quid a month for 250mbps is atrocious and it's been monopolized so I can't get anything else.
I was paying 35 quid for 500mbps with talktalk needs opening up so other services can provide a different service. Hopefully Openreach connect up my property so I can leave these or make the prices the same or if not cheaper with Openreach!
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jjon,
Thank you for leaving us your review & feedback. I am pleased to hear the customer service has been good from customer support & engineering team.
Unfortunately, we have not been able to locate the account from the email provided. Please contact us: support@fibrenest.com so we can discuss this further.
Kind regards,
Andrew.
Excellent service from Jonathan
I was struggling to register myself with FibreNest online so decided to call into the helpline. I was fortunate enough to speak to Jonathan. He was patient, helpful and managed to get my WiFi set up. The process took a total of an hour or so, with a couple of breaks in between. Jonathan called back when promised and made the experience very easy.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased Jonathan was patient, helpful & supported you to set up the service, this is wonderful to hear. I will raise this positive feedback internally with the team.
Kind regards,
Andrew.
Great service and very helpful company…
Great service and very helpful company highly recommend. Big thank you to Mikolaj who helped me with the extension pods very knowledgeable 👍🏻👏🏻👏🏻
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Andi,
Thank you for leaving us a positive review & feedback. I am so pleased the service has been great & you were well supported by Mikki. I will raise this positive feedback internally.
Kind regards,
Andrew.
Quick response and resolution
Quick response and resolution
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Kerry,
Thank you for leaving us a positive review & feedback.
I am so pleased you received a quick response & resolution, that is fantastic to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Fault reported
Fault reported, engineer next day Fault repaired. Excellent service.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon John,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with both the customer support & engineering team & the fault was resolved efficiently.
I will raise this feedback with the team.
Kind regards,
Andrew.
Good service
Jai & Gregorez arrived today to fix my internet connection, I only called fibernest today who informed me I had a loose cable, within 4 hours of the phone call the engineers were out and fixed it. Jai and Gregorez were professional and very helpful.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Sam,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Jai & Grzegorz who efficiently resolved the issue. I will raise this positive feedback internally.
Kind regards,
Andrew.
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