FibreNest Bewertungen 

Neil popped in to sort out a new set up for broadband. Great guy! Friendly finished the job quickly. Great connection on broadband as well! Would highly recommend!! Thanks Neil!!

Quick efficient service.

Excellent support from customer service team.

Neil was friendly and knew exactly how to fix our issue.

I spoke to Georgie , a Customer Care Specialist. She was very knowledgable and giuded me through the process of sorting my internet speed. It now gives me a speed that Ineed!

Both Dan and Ricky were very helpful with installing the router

Smooth and quick installation by the engineer. From enquiry to having everything installed was less than 48 hours. Great service. Now have 900 MBPs download speed.

All queries dealt wth efficiently.

Both Luke and Jody, were massively helpful and took the time to walk me through the app etc, great service

Jonathan was extremely helpful and talked Me through the process of getting my WiFi back on

I've used Fibrenest since 2022, service has always been great. Engineers come out really quick when I've had a few problems which is rare.

Team are always helpful and polite, I've been dealing with Georgina last few days and she's been great, a real assest to Fibrenest

Dan and Ricky were absolutely amazing. Really friendly and polite and done a fantastic job! They explained everything very clearly and got my WiFi back up and running in no time. Thanks guys!!

Engineer phoned before arrival to confirm I was in and when he arrived explained what he was doing and why and confirmed if the issue continued I was to contact him directly after 2 to 3 days.

very friendly and helpful when calling for support

It's called teamwork.
Together we cracked it Sam.

Fibernest... LOL
Fibernest... a company originally started by persimmon homes.

Great! no new homes should be built without fiber internet you say.... while you are correct, be careful what you wish for.

This company put their "infrastructure" in with very little future planning, with the bare minimum and not meeting industry norms.

If you're "lucky" enough to be in a Persimmon home, you'll be lucky if Openreach or any other provider will connect to your property.

Fibernest previously would allow other ISP's to connect using their infrastructure, but their pricing was so uncompetitive, it wasn't worth their time. Also Persimmon would either refuse, or the management companies they employ would refuse to allow other service providers (Such as Virgin Media or Openreach) to put their cabling in to connect to their own networks.

So they have created a monopoly for themselves within the confines of the law.

Their infrastructure is a very early GPON network while all other providers are installing XGSPO, while to most people that will mean nothing, but to put it simply, their network will handle, at maximum, 2488mb/s download and 1244mb/s upload, split amongst however many homes are connected to that line at one time. Meanwhile, XGSPON will do 10gb/s download and 10gb/s upload, while it may not be needed now, in the next 10 years, 10gb speeds will be common and 1gb speeds will be considered "slow".

In Early 2025, OFNL bought out Fibernest and their network with the promise of "more choice", however, we're now in the 3rd quarter of 2026 and there shows no progress of OFNL/Fibernest allowing any of their customers to move.

I have no idea how they have their network setup, but my "Location" is always shown as Manchester when I am over 200 miles away... They also deploy a CGNAT, but I pay for a static IP so this shouldn't be an issue.

The "router" they supply is abysmal, I know ISP's usually supply low tier routers anyway, but this is TEMU level of bad, The home monitoring software is terrible, there's 1 ethernet port on the router and it has such bad WiFi connectivity, you're forced to buy extenders, a better router or "rent" the extenders from Fibernest.

Overall, I cannot wait to leave this company, I have been checking almost religiously for updates as to when OFNL will allow switching. Purely because I can get a better speed connection (Symmetrical gigabit), for £20 less a month than what Fibernest want for 900mb/s down!

All 3 of the people I've spoken to within Fibrenest really seemed to care, many thanks

Efficient and friendly great service

Luke and Jody (Jody’s first day) came to fit a new router and they were incredible and so helpful. They really took their time to show us how to use the app and were really friendly and patient.

There aren't other options in the area now (Exeter), otherwise I'd be moving.

Customer service has been responsive and helpful where possible. But the high price and frequent outages are not pleasing. I asked recopensation for all the days of the outages, but apparently they only do it if it happened 3 consecutive days, but 6 single days per month is okay..