The lady at the other end of aour 'phone call directed us to get our Internet working again. There had been a general local problem yesterday, Monday the 28th inst., which was resolved by the eve... Mehr ansehen
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Das sagen Bewerter
I recently moved into a new build property in Bamber Bridge,which is provided with Fibrenest broadband. Having read reviews I was concerned about the connectivity offered based on reviews. However I... Mehr ansehen
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It’s not often you have a truly amazing professional visit your property to sort out a problem. However, David Cunningham from FibreNest has sorted out my WiFi, with patience (of a saint!), technical... Mehr ansehen
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I have been with Fibrenest for 6 years, my internet was getting slow so I emailed and the problem was sorted so quickly and efficiently I was so impressed. Brand new router, no faff and great customer... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4.4
Hervorragend
5033 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very good customer service and support…
Very good customer service and support from fibrenest
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Lisa,
Thank you for your positive review & feedback.
I am so pleased the team have demonstrated good customer service & support, this is wonderful to hear.
I will raise this with the team.
Kind regards,
Andrew.
Fibrenest goes down all the time for…
Fibrenest goes down all the time for hours at a time. It’s down yet again today and it makes working from home extremely difficult as they have a monopoly and there are no other proven site and haven’t been for the two years we have lived here. They really couldn’t care less when you get in touch with them and just give you a copy and paste response. Avoid them at all costs.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Kayleigh.
Thank you for leaving us a review & feedback.
I can see a member of the team has actively reached out to discuss this with you. If you need further support, please contact support@fibrenest.com.
Kind regards,
Andrew.
CONSTANT OUTAGES & EXPENSIVE!!!
CONSTANT OUTAGES & EXPENSIVE!!!
I’m forced to use fibrenest having a persimmon home and have no other choice. I urge people not to go with fibrenest if you don’t need to. They are a greedy company that cannot keep a reliable service running. Shame on you fibrenest for enforcing a monopoly on my estate. I work from home and the disruption you cause me at my job is relentless. AVOID AVOID AVOID.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for reaching out to us & leaving us some feedback.
I can see a member of the team has actively reached out to you to discuss this further.
If you need further support, please contact - support@fibrenest.com
Kind regards,
Andrew.
Very professional
Very professional, great customer service. fast phone answer real human being not a automated . happy having FiberNest
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the agent you spoke with was professional & you are happy with the customer service provided.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Anna was great and helped me through…
Anna was great and helped me through the whole setup.
I have a brain injury so it good to have such support
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Carol,
Thank you for leaving us a review & positive feedback.
I am so pleased Anna supported you with the sign-up & activation process and you received good support, that is wonderful news.
I will raise this internally with the team.
Kind regards,
Andrew.
Great service from start to finish
Mike was brilliant, he was prompt to the time he set out with a courtesy call ahead. The problem was fixed within 30 minutes and I was left feeling very confident in the company and customer service. The lady who initially took my case (Zoe) was helpful on the phone and emailed to check in on whether my issue was resolved. Overall it was a positive experience and would encourage customers to seek support when needed.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Aimee,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with both Mike & Aimee, that is so wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
So far my experience with fibrenest has…
So far my experience with fibrenest has been very positive. Phonecalls are answered in timely manner by people who understand yeah issues and have solutions.I guess and this is my only gripe, that this is paid for by being in a captive contract as only provider on ourbl development.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you have had a positive experience with us thus far & the team have supported you.
FibreNest recognises we may currently be the only fixed line broadband provider to your development. We are currently looking to address this as we have been acquired by BUUK, who also provide Fibre Broadband networks through their company OFNL.
Kind regards,
Andrew.
Steve was amazing thank you very much
Steve was amazing thank you very much
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Ella,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Steve, this is wonderful to hear.
I will refer this feedback onto the team .
Kind regards,
Andrew.
Friendly service
Friendly service
Quick to find the fault and got us up and running in no time
Would recommend to anybody
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Scott,
Thank you for leaving us a review && positive feedback.
I am so pleased you received friendly & efficient service. That is wonderful to hear. I will raise this onto the team.
Kind regards,
Andrew.
I have to give credit where credit is…
I have to give credit where credit is due, Dave and Kieran are a really great team and very helpful. I am a disabled guy and they helped me with my internet installation, they are very smart in appearance and extremely polite. Nothing was too much for these lovely guys!
They even had time to chat with me as I don't get many visitors and I appreciated the company.
They are an asset to fibre nest.
If I could give Dave and Kieran more than 5 stars I would.
Good show
Julian Arthur
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Julian,
Thank you for leaving us a positive review & feedback.
I am so pleased Dave & Kieran were both helpful & polite, and supported you with the installation. This is fantastic to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you have had a great experience, that is wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
fast and reliable so far
fast and reliable so far. I have only been a customer for 2 months.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Tish,
Thank you for leaving us a positive review & feedback.
I am so pleased you had fast & reliable service, this is wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
All good excellent explanation on how…
All good excellent explanation on how to get my TV back on line
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jeff,
Thank you for leaving us a positive review & feedback.
I am pleased you received support from the team regarding reconnecting the TV, this is wonderful to hear. I will raise this feedback onto the team.
Kind regards,
Andrew.
The worst provider ever
The worst provider ever. Unfortunately, I'm stack with them as I have purchased a house from Persimmon.
I work from home, and it is a nightmare for me. Very often I have to rely on mobile internet, because the WiFi is off. I have been with many providers before charging much less, and never experienced such an issues. Don't go with them
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good morning Karolina,
Thank you for reaching out & leaving us some feedback.
Sorry to hear you have been experiencing some issues with the service. Unfortunately, we have been unable to locate the account to discuss this furher. Please contact us support@fibrenest.com.
Kind regards,
Andrew.
Way overpriced when compared to other…
Way overpriced when compared to other major providers. Have had to use my own mesh system as the router they provided would not cover two bedroom starter home. Can't wait for the network to be opened to other providers. Avoid Fibrenest at all cost if you can
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon James,
Thank you for reaching out to us.
I recognise your dissatisfaction towards our prices. FibreNest recognises we may currently be the only fixed line broadband provider to your development. We are currently looking to address this as we have been acquired by BUUK, who also provide Fibre Broadband networks through their company OFNL.
I will ensure all feedback is raised internally to the team.
Kind regards,
Andrew.
Excellent response.
Customer service and approach were first class. Unfortunately, should not have been necessary but response was excellent. Took full accountability.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Kerry,
Thank you for your feedback. I am pleased you experienced a good level of customer service & the agent took full accountability. I will refer this feedback to the team.
Kind regards,
Andrew.
1) Fast Response
1) Fast Response
2) Provide helpful advice
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Kwok,
Thank you for leaving us a positive review & feedback.
I am pleased you received a fast response & helpful advice. I will refer this to the team.
Kind regards,
Andrew.
Sorted out to my satisfaction thanks in…
Sorted out to my satisfaction thanks in no time
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Gary,
Thank you for leaving us a positive review & feedback.
I am so pleased the team supported you to resolve the issue efficiently. I will raise this feedback internally.
Kind regards,
Andrew.
Great service from Customer Service and Engineers.
We needed new equipment after moving in to our new home, it was delivered and installed next day after a quick email to customer service. The 2 engineers couldn't have been more helpful and we were soon up and running. The internet speed is exactly as stated.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Thomas,
Thank you for leaving us a positive review & feedback.
I am so pleased the engineers were able to support you to set-up & connect to the network. This is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The Laolu the customer service…
The Laolu the customer service personnel was so calm, polite and very helpful
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Emmanuel,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Lolu and he was calm, polite & helpful. I will refer this feedback onto the team.
Kind regards,
Andrew.
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