The lady at the other end of aour 'phone call directed us to get our Internet working again. There had been a general local problem yesterday, Monday the 28th inst., which was resolved by the eve... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I recently moved into a new build property in Bamber Bridge,which is provided with Fibrenest broadband. Having read reviews I was concerned about the connectivity offered based on reviews. However I... Mehr ansehen
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It’s not often you have a truly amazing professional visit your property to sort out a problem. However, David Cunningham from FibreNest has sorted out my WiFi, with patience (of a saint!), technical... Mehr ansehen
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I have been with Fibrenest for 6 years, my internet was getting slow so I emailed and the problem was sorted so quickly and efficiently I was so impressed. Brand new router, no faff and great customer... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4.4
Hervorragend
5033 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I’ve not been too pleased with the…
I’ve not been too pleased with the service received so far and the fact that I am unable to switch however I recently called about poor connectivity spoke with Erin who suggested that I sign up to the Wi-Fi guarantee service to improve my upload speed. I obliged and I can see the service has improved significantly.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Araba,
Sorry to hear you have been experiencing some issues with the service.
Thank you for leaving us a positive review & feedback. I am so pleased Erin supported you well with extenders & this has made an improvement to the service.
I will raise this feedback internally.
Kind regards,
Andrew.
Erin was absolutely brilliant in…
Erin was absolutely brilliant in helping me set up the mesh network and ensuring the best coverage.
I cannot recommend or praise the service I received. I’ve already seen an improvement in my WiFi around the property.
Great team and very good knowledge
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Erin & managed to set up the mesh network. It is good to hear this has made an improvement.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
I am not happy with the internet speed…
I am not happy with the internet speed . i had different provider in my previous address and that was with good at the same monthly payment.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jancy,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the speed, this is not the quality of service we aim to provide to our customers.
I can see you are currently in contact with a member of the team. If issues persist, please let them know & they can work with you to resolve this.
Kind regards,
Andrew.
Knowledgable polite and helpful service
Knowledgable polite and helpful service
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Eileen,
Thank you for leaving us a positive review & feedback.
I am so pleased our team were knowledgeable, polite and helpful. I will raise this feedback internally.
Kind regards,
Will
got everything set up and working even…
got everything set up and working even offered a call back in 20mins to ensure all was ok
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Malcolm,
Thank you for leaving us a positive review & feedback.
I'm pleased to hear our team were able to get everything set up for you. I will raise this feedback internally.
Kind regards,
Will
David and Kieran absolutely brilliant!!!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Wren,
Thank you for leaving us a positive review & feedback. I am so pleased you had a positive experience with both David & Kieran.
I will raise this positive feedback internally.
Kind regards.
Andrew.
Your employee Jonathan Cale was…
Your employee Jonathan Cale was extremely polite and helpful in assisting me in setting up my daughter's WiFi router. He is a credit to your company. If only all call centre staff were like he is then life would be a lot easier.
Mr Stuart Mageean
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Jonathan & he was polite, friendly & supportive. I will raise this feedback internally.
Kind regards,
Andrew.
Good Cust Service
Both operatives i spoke to were very friendly and efficient and did what they said they would do very promptly .. new router arrived within 2 days with easy to follow instructions
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Nicky,
Thank you for leaving us a positive review & feedback. I am so pleased both agents were friendly, efficient & prompt. I will raise this feedback internally.
Kind regards,
Andrew.
Very informative customer service
Very informative customer service
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Victoria,
Thank you for leaving us a positive review & feedback. I am so pleased to hear the team were informative. I will raise this feedback with the team.
Kind regards,
Andrew.
Excellent Customer Service
The staff were very friendly and so helpful. Best customer service I have experienced in the UK.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Michael,
Thank you for leaving us a positive review & your feedback. I am so pleased the team were friendly, helpful & displayed good customer service.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Ricky and Mike
Ricky and Mike attended my property today. The service they provided was outstanding they explained everything so well , set up the new device and helped set up the app that we didn’t know we needed. Thank you!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Lucy,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a good experience with Ricky & Mike, who supported the set up of the new equipment.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent
Excellent, very friendly, polite and quick.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon David,
Thank you for leaving us a positive review & feedback.
I am so pleased the team were excellent, friendly, polite & efficient. I will raise this feedback with the team.
Kind regards,
Andrew.
Zoe was great
Zoe was great, she helped me all the way up to activation.
Minor glitch issues with mobile website. Activation was done in minutes.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Zoe, who supported with throughout the sign up & activation. I will refer this feedback onto the team.
Kind regards,
Andrew.
Absolutely amazing customer service
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and nothing was too much trouble. Thank you so much for all your help. I really appreciate it!
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Olivia,
Thank you for leaving us a review & positive feedback. I am so pleased you received excellent customer service from Lolu who was clear, friendly & supportive.
I will raise this feedback onto the team.
Kind regards,
Andrew.
no phone waiting time and sorted…
no phone waiting time and sorted problem instantly
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased the issue was resolved efficiently, I will raise this feedback internally.
Kind regards,
Andrew.
Within 24 hours had an engineer at my…
Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more hours up to Preston and remained professional and his colleague joined him. Great service thanks John and Will you are an asset to your company
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Lyndsey,
Thank you for leaving us a positive review & feedback. I am so pleased you had a positive experience with our engineering team & they were jolly, pleasant & respectful. I will raise this positive feedback internally.
Kind regards,
Andrew.
Happy Fibrenest customer
I used Fibrenest for over 4 years and never had to call the customer service for anything. I just called them to cancel when I moved out and it was very simple process. Thank you
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by the customer service team & they supported you with the cancellation. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
The engineer who came to my house today…
The engineer who came to my house today was excellent! I didn’t catch his name but he was lovely and solved the problem super speedy!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Ellie,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive engineer experience & the team were efficient. I will raise this feedback internally.
Kind regards,
Andrew.
Good experience with the Fibrenest team
The customer support team were so helpful in accommodating my committments when organising the visit from the engineer. The engineer came promptly and completed the work.
Thank you all!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Charlotte,
Thank you for leaving us a positive review & feedback. I am so pleased to hear you had such a positive experience with our customer service & engineering team. I will raise this internally.
Kind regards,
Andrew.
Marshall approached myself and informed…
Marshall approached myself and informed me about an upgrade that could be available, I was unaware there was such a thing and am very grateful for the advice and workmanship.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jonathan,
Thank you for leaving us a positive review & your feedback.
I am so pleased to hear you had a positive experience with Marshall & he was able to support you. I will refer this feedback onto the team.
Kind regards,
Andrew.
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