The lady at the other end of aour 'phone call directed us to get our Internet working again. There had been a general local problem yesterday, Monday the 28th inst., which was resolved by the eve... Mehr ansehen
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Das sagen Bewerter
I recently moved into a new build property in Bamber Bridge,which is provided with Fibrenest broadband. Having read reviews I was concerned about the connectivity offered based on reviews. However I... Mehr ansehen
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It’s not often you have a truly amazing professional visit your property to sort out a problem. However, David Cunningham from FibreNest has sorted out my WiFi, with patience (of a saint!), technical... Mehr ansehen
Unternehmen hat geantwortet
I have been with Fibrenest for 6 years, my internet was getting slow so I emailed and the problem was sorted so quickly and efficiently I was so impressed. Brand new router, no faff and great customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4.4
Hervorragend
5033 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Jacob has been excellent in dealing…
Jacob has been excellent in dealing with any issues I have faced. Very professional and quick & efficient in his response.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Steven,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Jacob & he was efficient & professional, this is wonderful to hear. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Very polite reply but basically the…
Very polite reply but basically the situation is the same as the past. They have a monopoly and property owners have no choice of Internet providers? How can this be acceptable! Promises, promises but nothing happens!
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for reaching out to us.
Unfortunately, I have not been able to locate the account. Please contact us: support@fibrenest.com & we can discuss this further.
Kind regards,
Andrew.
Erin and Kieran were excellent
Erin and Kieran were excellent
But to start with we have to get to the elephant in the room. Why in this modern day did my internet fail and need customer support to get going? The customer service for the failure was superb but the reason that I needed firmware updates was ludicrous. In 20 years with a previous provider I only needed help twice. Suffice to say it’s been a few more times with fibrebest. In a previous occasion Eiren advised me and all went well. But it had had episodic failures despite the plume upload and download test results the system has fallen over. Today was a test of my patience but both Erin and Kieran were excellent. And after around 90 mins I was back online. And they get the 5***** in this review. The system I have had had multiple problems and outages and connection issues
That at present gets zero stars.
The one point that sets the company apart from its competitors is the customer service for which I was grateful for their help and patience.
If the company could get its act together re the service then coupled with the customer service perhaps it could be a real force
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Terry,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Erin & Kieran, that is wonderful to hear. I will ensure all aspects & feedback are raised internally to the team.
Kind regards,
Andrew.
Fast & Efficient
Today we had a visit from Jacques to look at our router. Jacques was polite, tidy, helpful and very efficient. His customer service was outstanding and we appreciate the assistance. Thank you
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Lauren,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a positive engineer experience & Jacques was both helpful & efficient. I will raise this feedback internally.
Kind regards,
Andrew.
LOLU was fab at sorting my problem!
LOLU was fab at sorting my problem!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Miss Burns,
Thank you for leaving us a positive review & feedback. I am so pleased Lolu supported you & managed to resolve the issue, this is wonderful to hear. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Top customer care…
The customer care representative could not have been no more helpful than he was it was straight forward and my issue was resolved instantly very happy customer
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Nick,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by the team & they were helpful. I will raise this feedback internally.
Kind regards,
Andrew.
Fibre nest agent was very patient and…
Fibre nest agent was very patient and helpful and talked me through how to reconnect step by step.
Thank you
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jade,
Thank you for leaving us a positive review & feedback. I am so pleased the team were patient, helpful & supported you to reconnect! This is fantastic. I will raise this feedback internally.
Kind regards,
Andrew.
Degradation in service
There’s an obvious issue that can be diagnosed from a single speed test. There’s a noticeable degradation of the quality of connection and the issue has just been passed back from me to deal with
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Lee,
Thank you for reaching out to us & leaving us a review. I can see a member of the team has attempted to reach out to you. If you need further support, please contact us: support@fibrenest.com.
Kind regards,
Andrew .
Really helpful and sorted
Really helpful and sorted
My issue promptly
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Nicky,
Thank you for leaving us a positive review & feedback.
I am so pleased the team were helpful & managed to promptly resolve the issue. I will raise this feedback internally.
Kind regards,
Andrew.
My problem was solved very quickly and…
My problem was solved very quickly and promptly. Had engineer in my house right next day to solve problem.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Lukas,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by the customer service and engineering team & they managed to promptly resolve the issue.
I will raise this positive feedback internally.
Kind regards,
Will.
Mikolaj carried out 'above and beyond'…
Mikolaj carried out 'above and beyond' customer service. Twice he said he would ring back at a certain time to advance the set up of internet connection in my new home, twice I doubted him, but twice he proved me wrong. Amazing customer service. Should have sent this in June, so apologies for delay, obviously I am not as on-the-ball as Mikolaj.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Heather,
Thank you for leaving us a positive review & feedback. It's great to hear you had a good experience with our agent Mikolaj.
I will raise this feedback internally.
Kind regards,
Will
great customer service
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Thomas,
Thank you for leaving us a positive review & feedback, it's great to hear you experienced great customer service. I will raise this feedback internally.
Kind regards,
Will
The price is to high
The price is to high, and service goes up and down.
When are we going to be given the choice to choose which provider we want to use?
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for reaching out to us & leaving us a review & some feedback. I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Engineer called on time was friendly…
Engineer called on time was friendly and informative, assessed and corrected the problem with the internet within minutes. Checking everything was working fully before leaving. Well done Ricky, thank you so much. Great job
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Jacqueline,
Thank you for your lovely review regarding our engineer Ricky.
It's great to hear he was able to fix the issue straightaway. This will be shared with our team.
Kind regards,
Will.
My internet connection
My connection to the internet was interrupted this was looked into remotely and the fault identified to be my router a new one was then sent
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for reaching out & leaving us a positive review.
It is great to hear you received excellent service & the agent was helpful, this is amazing to hear. I will raise this feedback internally.
Kind regards,
Will
Everything was fantastic apart from me…
Everything was fantastic apart from me inputting the network password wrongly but with Erin's help all now well
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello David,
Thank you for leaving us a positive review & feedback. I am so pleased you were well supported by Erin to resolve the issue, that is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Will
friendly customer support
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Mark,
Thank you for leaving us a positive review & feedback. I will raise this feedback internally.
Kind regards,
Will
Sorted my issue out very quickly
Sorted my issue out very quickly. Difficulty with phone lines before and after the bank holiday, but once I spoke to someone it was resolved within 48 hours
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Andy,
Thank you for your review and feedback.
I am so pleased you were supported by the customer service team. I will raise this feedback internally.
Kind regards,
Will
Not great
Tied in to the property as it's new build so had no option use them, service is ok, network often drops. Expensive & considering unable to shop around to get best prices it leave you feeling ripped off.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Sian,
Thank you for reaching out to us, sorry to hear you have been experiencing some issues with the service.
I can see a member of the team has recently reached out to you. If you are still experiencing issues please contact us support@fibrenest.com so we can discuss this further.
Kind regards,
Andrew.
Always helpful and always get things…
Always helpful and always get things sorted out
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Martin,
Thank you for leaving us a positive review & feedback.
I am so pleased the team have always been helpful & efficient when resolving things. I will raise this feedback internally.
Kind regards,
Andrew.
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