The lady at the other end of aour 'phone call directed us to get our Internet working again. There had been a general local problem yesterday, Monday the 28th inst., which was resolved by the eve... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I recently moved into a new build property in Bamber Bridge,which is provided with Fibrenest broadband. Having read reviews I was concerned about the connectivity offered based on reviews. However I... Mehr ansehen
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It’s not often you have a truly amazing professional visit your property to sort out a problem. However, David Cunningham from FibreNest has sorted out my WiFi, with patience (of a saint!), technical... Mehr ansehen
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I have been with Fibrenest for 6 years, my internet was getting slow so I emailed and the problem was sorted so quickly and efficiently I was so impressed. Brand new router, no faff and great customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4.4
Hervorragend
5033 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very efficient and helful customers
Very efficient and helpful customers
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Abednego,
Thank you for your review and feedback.
It's great to hear you had a good experience with our team and they were very efficient and helpful.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Great service from David Cunvin
Great service from David Cunvin, gave me a call an hour before arrival was on time and fixed the issues I was having. Explained everything in a clear and easy to understand way!
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Lucy,
Thank you for your review and feedback.
It's good to hear you had a great experience with our engineer David and he arrived on time and fixed the issues you were having.
It's also good to hear he explained everything clearly in a way that's easy to understand.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Fast but struggled to fix first time
We are not happy with our internet going down, getting 'fixed', then immediately going down again. But the response was as fast as could be reasonably expected. Total internet down time 5 days (over weekend)
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Mr Jacara,
Thank you for your review and feedback.
I'm sorry to hear your service went down shortly after the issue was resolved and you were left without service.
If you have any further issues, please contact us; support@fibrenest.com so we can support you further.
Kind regards,
Will
Scott Morrison attended the day before…
Scott Morrison attended the day before I was booked in and had my internet up and running within the hour. Great service
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Lorna,
Thank you for your lovely review regarding our engineer Scott. It's great to hear he attended earlier than expected and had your service up and running within the hour.
This will be shared with the team.
Kind regards,
Will
David & Kieran were fab!!!!!!
David & Kieran were fab, super friendly, efficient & got the job done in no time! Not a single thing to worry about!! Thanks to the both of you, set of legends!👏🏻
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Ellie,
Thank you for your review and feedback regarding out engineers David and Kieran.
It's great to hear they were friendly, efficient and got the job done quickly. This will be shared with the team.
Kind regards,
Will
First class customer support
First class customer support from Zoe Wilcox and customer service from engineer Scott Morrison.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello William,
Thank you for your review and feedback.
It's great to hear you had a good experience with both our Customer Support Agent Zoe and Engineer Scott and they were able to help. This will be shared with the team.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Very efficient
Very efficient. Phoned to report a fault on Monday and the engineer came out today and problem was sorted very quickly
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Patricia,
Thank you for your review and feedback.
It's great to hear you had a good experience with both our Customer Support Team and engineer and they were able to resolve your issue very quickly.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Great experience,the advisor was great…
Great experience,the advisor was great and dealt with my enquiry right away.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Leigh,
Thank you for your lovely review!
It's good to hear you had a great experience with our customer support team and the advisor dealt with your enquiry right away.
This will be passed along to our team.
Kind regards,
Will
Excellent broadband
Excellent broadband. Easy installation and great customer service team on hand. The lowest package is speedy enough so don’t worry about going for the top one! :)
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Bethany,
Thank you for your review and feedback.
It's good to hear you have had a great experience with FibreNest and our customer service team.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Terrible service with no way out
Terrible service with no way out and ridiculous prices £47 a month for 500mb sky offers 900mb for £27 a month but I can’t change because they’re running a monopoly with persimmons homes and I could tolerate all of this if it wasn’t for the fact it drops every 10 minutes making playing online games or streaming tv shows impossible
And if anyone from the customer support responds to this if you can’t take money off or give me the best router you can provide then don’t speak to me
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Jack,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service. I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Will
Pawel communicated well and fixed the…
Pawel communicated well and fixed the issue in a short period of time. Excellent service.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Ewan,
Thank you for your review and feedback regarding our engineer Pawel.
It's great to hear he provided excellent service when fixing the issue and communicated well. This will be shared with the team.
Kind regards,
Will
Excellent job by David and Will
Excellent job by David and Will. From the phone call pre attendance to the point they left, everything was conducted professionally and well explained to me
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Tahir,
Thank you for your review and feedback.
It's great to hear you had an excellent experience with our engineers David and Will and they were professional and explained everything well.
This will be shared with the team.
Kind regards,
Will
Scott Morrison - fibrenest engineer
Our engineer Scott Morrison arrived good and early in the morning. Scott diagnosed the problem quickly and came up with an effective solution without putting holes in our freshly plastered new wall! Great job well done.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Mike,
Thank you for your review and feedback regarding our engineer Scott, it's great to hear he was able to diagnose and resolve your problem.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Best customer service from Erin
Great Customer service from Erin today
Very polite and helpful!
Highly recommend!
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Karolina,
Thank you for your lovely review!
It's good to hear you experienced great customer service from Erin and she was polite and helpful.
This will be shared with the team.
Kind regards,
Will
Straightforward bank transfer following…
Straightforward bank transfer following a missed direct debit
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Paul,
Thank you for your review.
It's good to hear you had a straightforward bank transfer following a missed direct debit.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Dreadful connection
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate. Whole estate suffers. I refuse to pay more for a WiFi connection that drops out regardless of the router you have.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Becca,
Thank you for reaching out to us.
I'm sorry to hear you have been experiencing issues with your service dropping out.
I attempted to reach out so we can discuss this further, however, I am unable to locate an account with your details.
Please contact us; support@fibrenest.com so we can support you further.
Kind regards,
Will
A fast and professional job.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Graham,
Thank you for your review!
It's great to hear you had a good experience with our team and they provided a fast and professional job.
This will be shared with the team.
Kind regards,
Will
Helpful over the phone - can always get through to someone who is willing to help
Jay and Jacob were extremely helpful every time I had to call to get the issue sorted. They understood the urgency in which the problem required solving and I am thankful that this was resolved.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Linzi,
Thank you for your review.
It's great to hear you had a good experience with our Customer Support Agents Jay and Jacob, and they were extremely helpful and able to sort your issue.
If you need further support, please reach out to us: support@fibrenest.com.
Kind regards,
Will
Ricky and Mike
Ricky and Mike were highly professional, providing great service with a friendly manner. Could not recommend highly enough.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for your review.
It's great to hear you had a good experience with our engineers Ricky and Mike, and they were professional, friendly and provided a great service.
This will be passed along to the team.
Kind regards,
Will
Great job from Will
Great job from Will, very happy with the service I received.
Very polite and efficient .
Thank you.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Chantelle,
Thank you for your review and feedback.
It's good to hear you had a great experience with Will and he was polite and efficient. This will be shared with the team.
If you need further support, please reach out to us: support@fibrenest.com.
Kind regards,
Will
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