Fettle. Faff-free bike repair | fettle.cc Bewertungen 

883
TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Absolutely amazing work just now. It was my son's birthday today and I had tried to put his bike together myself and it did not go to plan so I went straight over to my nearest bike repair shop (no... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great experience with Fettle for my bike service. Communication was excellent throughout. They kept me updated at every stage so I always knew what was happening. Turnaround was quick, which made a bi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Incredible service - snapped a chain cycling in Hyde park - called the shop, walked the bike too them and they fitted chain and did basic checks and I pedalled away 20mins later. Friendly, skilled and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Flexible, friendly, communicative and well priced! My bike rides basically as new, and they talked me through the options for replacement parts. Really grateful for Andrew sorting my bike out in 2 day... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fahrradwerkstatt

Vom Unternehmen geschrieben

At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

883 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat 54 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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4.7

Alle Bewertungen

(883)

287 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Friendly and efficient service

Always had great experience with this bike repair workshop. The booking and comms via the app are excellent, and the service received was friendly and efficient. Highly recommended.

6. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

This is great to see and it's excellent that we could provide such a friendly and efficient service. We are grateful for you sharing this and if we can ever do more for you, please don't hesitate to let us know. Many thanks,

Bewertet mit 5 von 5 Sternen

Alex at Fettle Chichester was great

Alex at Fettle Chichester was great - really fast and efficient to sort out my two punctures. Great service and good value.

6. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Alex and the team will be so proud to see this and it's great that we could really impress you with the quick and efficient service. Thank you so much and if we can ever do more for you again, please don't hesitate to let us know. Many thanks.

Bewertet mit 5 von 5 Sternen

Great service

Great service, super friendly guys and very knowledgeable. Will be back in the future!

6. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

We're so pleased that we could impress you with the friendly and knowledgeable service. Thank you very much for the excellent review and if we can ever do more for you, please don't hesitate to let us know. Many thanks.

Bewertet mit 5 von 5 Sternen

Great local workshop

Great local workshop. Attentive knowledgeable with fast cost effective repairs. Thanks

28. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Thank you so much for the excellent review! We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.

Bewertet mit 5 von 5 Sternen

Very efficient

Very efficient. Patrick was very straightforward and honest about price and even gave me personalised advice for my specific situation. Got my bike flying like new

28. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi Liv, thank you so much for the lovely review! We're thrilled to hear Patrick was able to provide personalised advice for you and get your bike feeling new again. We'll be sure to pass your kind words along.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service, my bikes disc breaks were worn and rubbing against wheel rims. After I had it serviced for new break pads and calibration it feels great going up hills again and feels as good as new.

29. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi there, thank you so much for the lovely review! We're so pleased to hear that you were happy with the bike service you received on your recent visit. It's so great to hear that your bike is feeling good as new. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.

Bewertet mit 5 von 5 Sternen

Very helpful

Very helpful, practical - have used them several times for my son's bike and they will often fit him in after school so his bike's ready for the cycle to school the next day. Give advice on things where your bike is beginning to show wear and what to watch out for and how to maintain.

25. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi Jennifer, thank you for taking the time to share your feedback. We're so pleased to hear that you found the team very helpful on your visits. We'll be sure to pass kind words along.

Bewertet mit 5 von 5 Sternen

Had my Brompton serviced again

Had my Brompton serviced again. Always consistently fantastic work, efficient and seamless drop off and pick up. Honest and polite staff.

24. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi Byron, thank you for the excellent review! We're so pleased to hear that you have always found that the team has provided fantastic, efficient and seamless work on your visits. Your feedback means the world to us, and we'll be sure to share it with the rest of the team.

Bewertet mit 5 von 5 Sternen

Great Solid Fettle Service and the extra mile

Brilliant service from Jhoan !!
Not only brought the bike back to feeling exactly as it was brand new, servicing it fully and fitting a new chain and spare parts (brake pads) I had supplied as I had them previously with no question.
He also went the extra mile and checked an issue with my rear cassette to give me confidence in it while also fixing a seized bolt on my rear brakes without any questions making it easier for me next time to replace them myself.

Booking was also super easy via the website, updates were easy to do on the app along with payment online.

10/10 - definitley use if looking for a great value and good customer service bike repair and servicing ! 👏🏼

24. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi Finn, thank you for taking the time to share your experience. We're delighted to hear that Jhoan provided such great service at your recent appointment and was able to get your bike feeling new again. It's also so great to hear that you found booking your appointment easy online. We truly appreciate your recommendation, and we'll be sure to pass your kind words along. Thank you, Finn!

Bewertet mit 5 von 5 Sternen

V thorough and professional…

V thorough and professional service/repair. Highly recommend!

21. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Thank you so much for the excellent review, Madeleine! We're so pleased to hear that you received thorough and professional service at your recent appointment. Your recommendation means everything to us, and we'll be sure to share this with the rest of the team.

Bewertet mit 1 von 5 Sternen

Poor service

Was told it would take 72 hours, ended up taking 10 days. After asking for timescales and lack of responses, I contacted customer services who arranged for the area manager, Matt to call me. Matt said that he would organise for a discount due to the poor service but he never contacted me again and I needed the bikes back so ended up paying full price. When walking one of the bikes back, the chain was hanging off and handed been put on the cassette properly. On the other bike, the brakes were very stiff and the cable snapped a day later - I haven’t bothered asking for it to be fixed as I don’t have the time to hassle them to fix it. No criticism to the guy in the workshop - he is just overworked by Fettle and they don’t seem to care that this is impacting service.

7. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi Shenay, thank you for your feedback. We are deeply sorry to hear about your recent experience. This is not the level of service we strive to provide our customers, and we'd like to look into this further. If you could please fill out the following form, a member of our Customer Care team will be in touch as soon as possible - https://www.fettle.cc/contact

Bewertet mit 5 von 5 Sternen

Canyon Aeroad - Great experience

I had a drivetrain and headset inspection carried out as I've had bad experiences with botched repairs in the past and I had lingering concerns over my Canyon Aeroad. Fettle have already renewed the headset, and it is holding up perfectly, unlike the previous attempt by another shop which nearly caused an accident.
Santi commented on everything, made suggestions without a hard sell and I ended up not having any work done or incurring any costs but knowing that I will be going back when further servicing is required.
Though fettle is a bigger business it felt very much like a traditional LBS built on trust and knowledge. So I have no reservations in recommending them. They're also very good with canyons, and an approved service partner.
I feel relieved to have a local service partner I can trust.

15. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi Simon, we're over the moon to see such a lovely review. It's so great to hear that Santi had a positive impact on your experience. Thank you so much for sharing this, and should you ever need a hand again, please don't hesitate to reach out.

Bewertet mit 5 von 5 Sternen

Nathaniel was super helpful and…

Nathaniel was super helpful and friendly at solving a small issue with our bike. Very knowledgeable and a great job

15. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi Zoe, thank you so much for the lovely review! We're thrilled to hear that you found Nathaniel super helpful and friendly when assisting with your bike. We truly appreciate your kind words, and we'll be sure to pass them along. Thank you!

Bewertet mit 2 von 5 Sternen

Do not recommend

No updates provided. Had to call "customer service" who didn't even know where my bike was. Was told to call the service centre myself, but they did not answer my eight calls. Registered a complaint with customer service and was contacted by a manager who told me they had a system error, had "lost track of my bike" and would reduce the fee by 5 quid. No apology. Took three weeks to get my bike back for a simple tyre replacement.
They get two stars for the pickup and delivery person (Sam) who was excellent.

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi David, we are deeply sorry to hear about your recent experience. We'd like to have this looked into again by a member of the Customer Care team. If you could please fill out the following form, a member of the team will be in touch to discuss this further with you - https://www.fettle.cc/contact

Bewertet mit 5 von 5 Sternen

Excellent

Isaac and his team at Fettle Hyde Park are real bike experts, and themselves enjoy biking, which makes for a great service experience.

8. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Hi Shahriar, thank you so much for the lovely review! We're delighted to hear that Isaac and the rest of the team had such a positive impact on your experience. We truly appreciate your feedback, and we hope to have the pleasure of assisting you again in the future.

Bewertet mit 5 von 5 Sternen

Superb (again)

Superb (again)

Sorted out two non-standard requests within a couple of days and got me back out on the road

Thank you !

8. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Thank you so much for your lovely review, Nick! We truly appreciate it, and we hope to have the pleasure of assisting you again in the future.

Bewertet mit 5 von 5 Sternen

Really kind and helpful

Really kind and helpful. I will be returning.

7. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Thank you so much for the lovely review, Anna! Your feedback means the world to us, and we'll be sure to share this with the rest of the team.

Bewertet mit 5 von 5 Sternen

Always good and friendly

Always good and friendly, and if something wasn’t perfect they’ll fix that too

7. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Thank you so much for the lovely review! We're thrilled to hear that you have always found the team good and friendly at your appointments. We truly appreciate your kind words, and we'll be sure to share this with the rest of the team.

Bewertet mit 5 von 5 Sternen

Easy to book in via the app with…

Easy to book in via the app with regular updates, easy sign off for the quote after bike inspection via app and then payment. Very good full service of my daughters road bike by the Hyde park branch/ Isaac (second time I’ve used them) and v happy . Highly recommended

1. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

It's excellent that you found booking so easy and we will make sure we pass on your fantastic comments to Isaac. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Bewertet mit 5 von 5 Sternen

Great service back in same condition as…

Great service back in same condition as new. Good price and really happy

30. März 2026
Bewertung ohne vorherige Einladung
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Antwort von Fettle. Faff-free bike repair | fettle.cc

Thank you so much for the lovely review, Shaun! We're delighted to hear that you received great service at your recent appointment and that you were pleased with the price. Your feedback means the world to us, and we'll be sure to share it with the rest of the team.

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