Absolutely amazing work just now. It was my son's birthday today and I had tried to put his bike together myself and it did not go to plan so I went straight over to my nearest bike repair shop (no... Mehr ansehen
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Das sagen Bewerter
Great experience with Fettle for my bike service. Communication was excellent throughout. They kept me updated at every stage so I always knew what was happening. Turnaround was quick, which made a bi... Mehr ansehen
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Incredible service - snapped a chain cycling in Hyde park - called the shop, walked the bike too them and they fitted chain and did basic checks and I pedalled away 20mins later. Friendly, skilled and... Mehr ansehen
Unternehmen hat geantwortet
Flexible, friendly, communicative and well priced! My bike rides basically as new, and they talked me through the options for replacement parts. Really grateful for Andrew sorting my bike out in 2 day... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Kontaktinformationen
London, Vereinigtes Königreich
- 020348 81130
- hello@fettle.cc
- fettle.cc
4.7
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883 Bewertungen
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Hat 54 % seiner negativen Bewertungen beantwortet
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Absolutely amazing work just now
Absolutely amazing work just now. It was my son's birthday today and I had tried to put his bike together myself and it did not go to plan so I went straight over to my nearest bike repair shop (no appointment) and it happend to be Fettle in Cardiff Cowbridge Road at around 11am and Gafyn (sorry if I got the name wrong) did an absolutely amazing job and saved the day.
I can't wait to take my son out on it. Thanks you so much for saving the day Gaf. Me, my son and my wife are so grateful. Thank you so much for also working in your birthday today!!
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Thank you so much for taking the time to share such a glowing review of your visit to our Cardiff workshop, Nash! We're thrilled to hear that the team were able to fit you in so quickly and help you put your son's bike together just in time for his birthday, and it's lovely to hear that Gafyn in particular left such a positive impression on you. We hope that you'll be keeping us in mind should you need any more help in the future, take care!
Thanks to the team at Fettle Hyde park…
Thanks to the team at Fettle Hyde park for looking after my precious bike again!
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
We're over the moon to hear that you always trust our hardworking Hyde Park team to take care of your bike, JP. We hope that any and all future visits to us are as positive, please don't hesitate to ask if there's anything more that you need help with. Many thanks!
Very helpful mechanics
Very helpful mechanics, very quick and also reasonably priced.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
We're delighted to hear that our team were able to help you ride away quickly and safely, and it's great that you were so pleased with the overall cost of the service as well! We hope that you'll be coming back to us if you need any more help in the future, many thanks.
Great service!
Great service and experience. Nathan’s a great technician, really friendly and I’ll use them for all my future needs!
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
This is so lovely to hear, Jay! It sounds like Nathan and the team went above and beyond to ensure that you cycled away safely, we're so pleased that you'll be keeping us in mind should you find yourself needing any more help in the future. Many thanks!
fantastic and friendly service
fantastic and friendly service, bike rides like new
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Thanks so much for sharing this wonderful review, Florence. We're so pleased to hear you're impressed with the service and team. We really appreciate your kind words!
Incredible service
Incredible service - snapped a chain cycling in Hyde park - called the shop, walked the bike too them and they fitted chain and did basic checks and I pedalled away 20mins later. Friendly, skilled and a real help
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Thank you so much for taking the time to leave such a kind review of our team, Tom! It's so wonderful to hear that they were able to fit you in so quickly to fix your chain and ensured that you were cycling away safely. If there's anything else that we can help with in the future, please do let us know. Many thanks!
I dropped by at à really busy period…
I dropped by at à really busy period and they fit me in and did a great job. I’ll definitely go back.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
We're very pleased to hear that the team were able to get you back on your bike safely, and we're thrilled that they left such a positive impression on you whilst they were doing it! We'd be pleased to help you ride away safely in the future, take care.
Quick efficient and reasonably priced.
Quick efficient and reasonably priced.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Thanks so much for sharing this wonderful review, Mr Worrell. We're so pleased to hear you found the service to be quick, efficient and reasonably priced. Thanks again!
Antwort von Fettle. Faff-free bike repair | fettle.cc
It's so great that our team were able to get you back on your bike without any complications, Lisa! If there's anything more that you need going forward, please do let us know. Many thanks!
Great service
Great service. V helpful and friendly.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
This is what we love to hear, Dan! We're so pleased that our hardworking team were able to help you out and left a great impression on you, we hope that you'll be keeping us in mind should you need any more help in the future. Take care!
Antwort von Fettle. Faff-free bike repair | fettle.cc
Thank you so much for taking the time to share such a kind review of our team, Matthew! We know that your words will mean a lot to them, it's so wonderful that they left such a positive impression on you. Many thanks, and take care!
Very friendly and prompt service.
Very friendly and prompt service.
Will recommend ans use again.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
It's so great to hear that our team left such a positive impression on you! We hope that any and all future visits to us are as positive. Many thanks!
Brilliant bike service near Hyde Park
Great service done. Bike rides like new… which is what they promise on the website. No big surprises.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
This is what we like to hear, James! We're so pleased to hear that your visit to our Hyde Park centre was such a positive one, we hope that you'll be keeping us in mind should you find yourself needing any more help in the future. Take care!
Fettle. Full Faff bike repair
I booked my bike into the Cardiff Fettle workshop for some straightforward work: replacing the gear cables and setting up the disc brakes. The booking process allowed me to provide details of both the bike and the work required, so I expected that if there were any issues, they would be identified before I brought the bike in.
After dropping the bike off, I received a message the following day saying they couldn’t complete the work because they didn’t have the necessary tools. The mechanic offered to complete the gear cable replacement and then deliver the bike to another shop that could carry out the remaining work.
Unfortunately, after that, communication virtually stopped. Nine days passed with no meaningful updates, and it eventually became clear that nothing had actually been done. After ten days, the bike was finally delivered to another bike shop, who completed the remaining work within a matter of hours.
Fettle charged £80 for replacing the gear cables on a road bike—a job that still took ten days to complete—and I was told this was a reduced price because of the problems I’d experienced.
My first impression of the workshop wasn’t great either. I arrived at the advertised opening time but had to wait around 30 minutes for the shop to open. Inside, the workshop looked untidy, with clutter and empty Coke cans lying around, which didn’t inspire confidence.
The concept behind Fettle is good, but in my experience the execution fell well short. If you’re offering a professional bike repair service, you need to ensure workshops have the tools to carry out the work they accept, keep customers updated, and use the app as the primary communication channel rather than relying on text messages.
Overall, this was a frustrating experience that took far longer than it should have. The second bike shop completed the outstanding work in just a few hours, highlighting how avoidable the delays were.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Hi Rhys, we're truly sorry to hear that your experience at our Cardiff workshop was such a dispapointing one. It's saddening to hear that there was such a lack of communication from the team, we're also extremely disappointed to hear of your first impression of the workshop. This doesn't reflect the standard that we usually aim for and we'd very much like to put you in touch with our Customer Care team so that they can discuss this further with you. When you have a moment can you please complete the following form in full detail? - https://www.fettle.cc/contact - A member of the team should then be able to reach out to you directly to discuss this further with you. Many thanks.
Quick, thorough, great comminication
Quick, thorough, great communication, bike good as new, will be using fettle from now on!
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Hi Aaron, thank you so much for the lovely review! We're over the moon to hear that you received quick, thorough and communicative service from the team at your recent visit. We truly appreciate your feedback, and we'll be sure to share it with the rest of the team.
Super efficient
Super efficient, reasonably priced and pleasant to deal with. I also received useful advice. I highly recommend this bike repair shop/service.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Hi Angela, thank you so much for taking the time to share your experience. We're delighted to hear that you found the team super efficient and pleasant to deal with on your recent visit. We truly appreciate your recommendation and hope to have the pleasure of assisting you again in the future.
Once booked in fettle is amazing
Once booked in fettle is amazing. sadly the phone and booking was fairly hopeless for me. But I persisted and it was worth it for great technicians who were very helpful
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Hi there, thank you for taking the time to share your feedback. We're really pleased to hear that you had such a great experience with us, though we're sorry to hear that you experienced difficulties booking an appointment with us. We'd love to assist you further with this. If you could please fill out the following form, a member of the Customer Care team will be in touch to discuss further - https://www.fettle.cc/contact
Competent
You can trust they know what they are doing . That's the most important.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the lovely review, Pavlos! We truly appreciate it, and we'll be sure to share this with the rest of the team.
Excellent customer service
Flexible, friendly, communicative and well priced! My bike rides basically as new, and they talked me through the options for replacement parts. Really grateful for Andrew sorting my bike out in 2 days despite needing to order new parts.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Thank you so much for the lovely review, Helena! It's so great to hear that you found you received flexible, friendly and communicative service from the team on your recent visit. We'll be sure to pass your kind words along. Thank you!
Great experience with Fettle for my…
Great experience with Fettle for my bike service. Communication was excellent throughout. They kept me updated at every stage so I always knew what was happening. Turnaround was quick, which made a big difference as I needed the bike back in a hurry. Pricing was fair and transparent, with no hidden surprises on the final bill. What really stood out was the after-care support. They were happy to answer follow-up questions and made sure everything was running smoothly and quickly resolved a small issue. Would definitely recommend and will be using them again for future servicing.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Fettle. Faff-free bike repair | fettle.cc
Hi there, thank you for taking the time to share your experience. It's so great to hear that you received excellent communication from the team throughout your appointment. It's also great to hear that the turnaround was quick and that you received fair pricing. We truly appreciate your lovely recommendation, and we'll be sure to share this with the rest of the team. Thank you!
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