FabFitFun Bewertungen 3’747

The experience was very informative and very helpful

I had to get a hold of FFF customer service and they responded very quickly
I was impressed because that’s definitely not the “norm” nowadays

I was promptly assisted, and treated with respect

I have become increasingly disappointed with FabFitFun’s subscription service and the products offered. I just opened the spring box, which was an epic fail and the nail in the coffin. Including a lip balm as an “full-sized product” and tossing in a trial sized Dove deodorant for this price is an absolute insult. The subscription fee seems to fund the unnecessary packaging which is the ultimate is corporate social irresponsibility. My items could have fit inside a shoebox, yet this thick cardboard box with unnecessary flaps and flowers is all about this month’s subscription that was of any value. And where is it now? My recycle bin. I can get my trial sized deodorant at Target. What a disappointment. Years ago this was a great subscription service and a real treat to look forward to some pampering each season. I stopped for a couple of years and recently resubscribed with hopes it would be a fun way to try new products and treat myself seasonally, Unfortunate that this is the current product. With so much competition and so many options for subscription services such as this one, they really need to up their game. Canceled.

Amazing products, quick response time and results in customer service
Super helpful and friendly

I reactivated an old subscription and ordered a seasonal (single box) and then when prompted, accepted the upgrade option to the annual package of 4 boxes. I was charged for 5. I used the help/chat in the app and within a day, my money for the extra box was refunded. They were very quick to respond, friendly, understanding and helpful. I appreciate such great service and am looking forward to receiving my next box!! They always have the best items!!

I had a concern about one of the products in my first box, I reached out to FFF and immediately got a response and they were able to resolve my issue right away. Beat customer service by far

The computer generated things that I didn’t want and I was disappointed however I reached out and was able to change my items. Very awesome customer service.

I really like the experience all around. I’ve been doing it for a year now with the annual membership. The customization options are great every quarter, and the quality of what arrives is exactly as expected. I tend to splurge on skincare specifically, and the money I save on that has been a game changer. Support has always been great if I need them too. One of my girlfriends also does it and we team up to compare boxes sometimes :)

The FFF customer service team has done it again. They helped me to receive a $20 credit that was missed (by me) somehow! They gave me the credit, no questions asked. Such an amazing gift. Thank you!!

You got back with me pretty quickly about my issue. I did not realize that I needed to respond back to you to receive my credit. I’m hoping I will still be able to receive it.

Customer Service text was super easy, they needed to research the answer and got back to me in a timely fashion and resolved my issue! It was FabFitFun Fabulous!

I’m am not very good at texting but the representative was very kind and patient

She explained what I did wrong so I wouldn’t repeat my mistake again. She was empathetic and walked me thru the steps. A very helpful & on point customer service representative. If I had an opening at my store, I would enjoy recruiting her.

Have always had a great experience with with FFF! I love their products, subscriptions for products and I always have had great experience. If you need assistance with anything they are very prompt and helpful!! Most definitely my favorite is my FFF quarterly box to pick from amazing products.

My experience was great, helpful, kind, understanding and always making the customer feel good.

I placed my order 6 weeks ago and it still has not shipped. I contacted support a week ago and the lady said she didnt know exactly why my shipment was order but shed check into it and email me back. Another week goes by with no email so I reached back out to support. They said my "order was not in final stages of processing" but they still could not provide me a clear timeline for when it would ship. I asked them to refund my order or expedite shipping to make up for this extended delay and they refused both. I was escalated this issue. Dont waste your time or money on companies who cant even keep up with their own operational timelines.

I can’t support a business that misrepresents in any way shape or form. I received a discount code for a flash sale with no mention of a limited quantity of discount. I purchased a few items and on the checkout it showed the discount was applied. When I saw the charge to my credit card, it did not include the discount. When I reached out to customer service, they said only 200 of that discount was available. When I went ahead and asked for a cancellation of the order only then did they offer $10 or a mystery gift. When I then said I want to cancel my membership they offered $20 ultimately that would’ve equal the original discount, but it was for a future purchase. FabFitFun does a good job getting customers not so good at keeping them.

Customer service is prompt , courteous and knowledgeable. I have contacted before with a faulty product and they took care of me right away !

The customer support representative who handled my problem was very friendly and efficient. He had an agreeable solution within minutes.