FabFitFun Bewertungen 3’747

Long time member

FFF is like Holiday 🎁 gifts 4 times a year.

Not worth the price at all! I customized my box and only got one of the things that I customized. The rest of the products sent to me are completely useless to me and are not worth the price that I paid. I used to have a FFF Subscription box a few years ago and I cancelled for the same reason, but I was hopeful that maybe they had changed. They have not. Save your money and curate your own products.

Frankie was friendly and understanding. Resolved my issue immediately. Can't ask for a better organization than FabFitFun!!

Love the product and the customer service is quick and efficient. Highly recommend!

My issue was resolved promptly

Fabfitfun has great products at great prices and if a rare issue occurs they go above and beyond to make up for it.

Customer service is very poor. Both customer service and the wider team do not respond to queries or problems. Members feel ghosted. There are random restrictions for international members. There’s currently a safety recall on a shampoo they sold and they have not responded to member concerns in twelve days.

After receiving my first box I was in love and then went back and see I have made 3 payments . I did get a hold of billing and they was able to help me

Edit: Customer service has reached out and kindly offered to honor the code I had used in my first attempt at renewing. I would still recommend changing your saved payment on profile beforehand, if you are renewing after a break. As it stands, there is no choice of payment for renewing, they will use the card on profile. The variety in product offerings in the store could really still use some work(especially makeup)and I wish some of the brands I was first introduced to and fell in love with would come back. But due to the customer service I have experienced recently being so good, I have decided to keep my subscription going and hope for the best. I also would recommend this company, due to the customer service being real people and real responses helping to resolve any issues.

After endless texts with enticing offers to rejoin, I renewed my annual subscription after taking a break. The promise made was a full free box in addition to the first annual box. I used the code given at the time of the order, but they charged my old card number without giving me an option to choose payment. Customer service told me they could charge new card and once cleared, would refund old card. Apparently that did not include duplicating my order as I made it with the coupon code, because I was never sent the free box. Not sure if customer service did this in error or if it's a way of the company not honoring promises. On top of that disappointment, the boxes themselves are full of products no one really wants. It's like those places that buy overstock or leftovers and pawn them off as a great deal. Anything decent is an add on and not a deal. I wish I hadn't renewed as an annual member because I'm locked in for a year, when I would really just like to cancel and get a refund for the last 3 seasonal boxes that I already assume won't be worth it.

This company has the the worst customer service experience I have ever ever delt with. One time, I was left waiting in the chat for over an hour and a half, I had two different people text me, but then never responded back to me, and when I did finally have someone (Zakey Z) reach out to me on the chat, they left after 1 minute, before I could even type out a response. I then sent an email request where again I would have someone reach out, I would respond and then nothing. This happened 3 different times through email, and 2 times through text messages. Then again when I tried the chat for another question, the person just left mid conversation, blaming their system that times out after 3 mins of "inactivity". Even though I sent a message every minute so that it wouldn't time out. It really is a sketchy company. There are so many product reviews of customers not receiving products and then you can't talk with anyone in customer service. Save your money, not worth it.

I appreciate the compromise with customer service. They listened to me, evaluated my problem, and worked with me to resolve it. Very impressed!

I had read a few reviews about the customer service being poor or non-existent, but my inquiry about an item that wasn't received was resolved quickly and above my expectations! The person I interacted with was friendly, explained the issue and gave me a credit to use for a later order. I'm very pleased!

I really liked my secondbox I got. But their

First box not so muchmy backpack strap is ripped

FabFitFun is the best! I love getting my box every 3 months it is always something to look forward to!

Excellent Customer Care, great product offers and fun experience selecting products.

The crystal bracelet I received in my Winter box broke after wearing it for 24 hours. I went to the help chat feature and had a response that was friendly and had detailed information on how they were going to get me a replacement.

The customer rep quickly solved my request and did what was needed.

Customer service is terrible. It’s always a robotic response and you can never call anyone. They take days to get back to you. They messed up my summer box and completely gave me the wrong items and they did apologize and then by the time they got back to me, most items were sold out so they decided to add a box to my subscription. Next box comes around, usps tells me my address is insufficient and sends it back to FabFitFun. My address was not insufficient, but anyway I try contacting them to get my box in shipping. They take multiple days to get back to me and proceed to tell me an item from my box is now sold out. Where the heck did it go??? I was actively trying to resolve this but they took DAYS. I’m so over this company. I’ve enjoyed receiving these boxes, but it’s one of the most expensive and they clearly have some major work to with customer service.

I had an issue with my box and it was easily fixed along with a courteous and helpful agent on the other end. Very grateful