FabFitFun Bewertungen 3’747

They charge for a subscription before you can look to see what’s available or in stock. I was charged before I saw items listed on their social media were sold out that would have been worth the money. I had to go through their entire selection process before I could cancel the subscription. I canceled it within 10 minutes of being charged and they wouldn’t refund the order and said they would still ship something I didn’t want. It was an AI bot that wasn’t helpful and only reiterated what I already saw on their website. The payment method I had on file was from when I had a subscription over 5 years ago. I should have checked before hand to make sure no payment method was on file, had I done that I wouldn’t have been charged upfront.

Customer service is excellent. Thank you!

I really appreciate Fab Fit Fun customer service they are ready to help & I did get my wish to customize the entire box & for awhile I was not a member because of financial hardships but now I decided to be an Annual member because I could put funds for the whole year. I love all the choices for summer box 2025! Thank you Fab Fit Fun for allowing me to become a member again. Your the best !

I LOVE FabFitFun! This month I had some extra expenses. I wish that I could have been able to just skip the summer box without cancelling my subscription altogether. I’m sure that I will rejoin for the Fall.

Overcharged by $70. I have screen shots of what I was to be charged. When brought to costumer service they just argued. The next day, they changed what I was to be charged by $100. I’ve been a member for 15 years. I just wonder how many times I’ve been overcharged. I cancelled subscription. Very pushy business practice.

Don’t do it. I paid upfront and halfway through decided to cancel because the choices of items were really lame. I canceled my subscription Thinking I would be reimbursed. However,they still sent me a box and refused to fully reimburse me. In the end, When I should’ve been reimbursed $60 a box (total of $120) they would only reimburse me $31. What a joke. So I spent $90 for something I will never receive. And there’s nothing I can do about it because I paid up full upfront. SCAM. SCAM. SCAM.

FFF customer service chat over text message was very quick and efficient with resolving my issue

A few times when I would order higher value items on a good sale the order would “go missing” and they would credit me for the sale, felt scammy. Was charged an additional $72usd shipping without being told on the renewal due to “tarrifs” when we all know who started that one… lots of super cheap products quality wise and terrible customer service.

Charged me for items I did not order.

Fast, friendly, resolved the issue and followed up even after! Tremendous customer service!

I called FFF Customer Service twice. Both Abby and Mack were great at assisting me!! Wonderful customer service!! I had originally called to cancel, but Abby talked me into staying on. They were both very helpful and answered all of my questions.

Prompt and excellent response and service.

My experience with FFF has been uplifting, as they consistently stand by their commitment to customer satisfaction. Whenever a product falls short of expectations, they are eager to replace it with something equally wonderful. They are a remarkable company, showcasing unique and innovative products! Thank you, FabFitFun! 🙏🥰🙏

Rep was very helpful in resolving my issue right away (which was not being able to customize my box bc of a glitch). This was immediately addressed and I was given the opportunity to do this with no questions asked.

I was given this as a gift in 2021 and had to input my credit card info . I have emailed asked it to be cancelled and disputed the charge. They responded that my request doesn’t comply with their policy. I have been getting cheap crap boxes quarterly. I don’t recommend this service to anyone. It is a scam.

$237 for $50 of TJ Maxx stuff . Wasted money. Atleast at TJ Maxx u can pick the stuff. Once time did the box and it is the last time. Boxy charm atleast u can pick the stuff and has some value. This is nothing of sort. Pineapple ice cube tray , $14 cooking pan. It is a a joke .

Customer service was awesome. Took care of my problem right away.

This box is really gone downhill. I am an annual subscriber and had ordered some additional items from the add ons sale which I never received. part of the reason I kept subscribing to the box which was that I like their add ons sales to get additional items of products I actually like and use. Also, their customer service is the worst! When they weren't able to fill my items, they included some "extras" which was a plastic pineapple ice cube tray, and an apron! WTF!! I think I was more insulted by this extra crap which I now just threw away.

I wish I could leave 0 stars. I returned to FabFitFun to “check it out” after years of being removed from it. Of course when you go to the website, it asks for your information and since I had a previous account, I updated my information, address, billing and so forth. I thought it was a little weird that it asked me to update my card information right off, but I carefully did not click any buttons that stated I was resubscribing right then and moved on to look at products. Everyone in the online shopping world builds a cart in order to see what the cost will be and if it will worth it. That’s what I was doing. I got to the end, decided I was going to wait on fully sending it, and clicked out of the tab. A few weeks later, I got a box from FabFitFun on my porch. I was puzzled, so I checked my bank records, sure enough, I was charged. My card was run even though I had not given any authorization, confirmation, or clicked any reactivation button. I had been careful not to click any confirmation button because I knew I was just scoping it out. I was charged for a years subscription completely without my authorization, which felt a little like stealing. I contacted their customer service, after going back and forth about the ordeal, never really able to convince them I never clicked a reactivation button, they refused to refund me for the box that was delivered to my house. I cancelled the remaining boxes and was refunded for them, but the box I never ordered was not refunded to me. This is extremely upsetting and sneaky. I feel lied to and stolen from. I will not be returning for subscription and I will not be recommending to anyone I know.

I disagreed with the mystery boxes and the mystery bundle. I added up all the mystery box products and the myself bundle. The cost of these items was $194.00 (based on the prices we f the boxes and bundle). What I received was valued at $132.49. FFF needs to change the value of mystery boxes or bundles to state “value of box or bundle is valued at, up to $50.