FabFitFun Bewertungen 3’747

I really can’t rate the box experience without seeing the actual items. The best part of FFF is the Forum preview of the box items! That is the most fun! It’s fun to hear what others are saying about the items and what they are getting. The feedback that would be beneficial would be how much I liked the items I picked, how many were gifts, and what I did/did not like about my selections….would I choose them again? I am excited to see them! FFF does a great job with presenting the items in a positive fashion. That is their strength…selling the items. I love Katie’s reviews and the member reviews! They are very impactful! They really build the excitement of the box. After all the feedback on the boxes, I have been enticed to buy a 3rd box during the Seasonal timing in the past. However, the price increase for the Seasonal Boxes is insane! Doesn’t make sense for me anymore!

The selection of products for the Seasonal Add-Ons & Customizations boxes are extensive! There are so many items to choose from! At 70 years of age, I love trying the new, trendy products. And the FFF Customer Service staff is there to answer any questions.

Every time I need a bit of assistance with FabFitFun, I can count on the amazing support of their customer service team. They’re always professional, patient, and help find a solution. Top notch customer care!

Usually always love fab fit fun never had a problem until recently when you were having trouble with the loyalty points. I have been a loyal customer for a long time and always look forward to the box so I was excited to redeem my points for 150$ shopping. I contacted customer service 3 times and only gave me back 5,000 points when I had 60000. Very disappointed

I received the wrong item in my order. FFF made it right by giving a refund and allowing me to keep the item received.

I’m very very disappointed that I could not use a code when I renewed.

Talking to customer service

I’m getting frustrated with the lack of images and the ability to zoom in on product images. Also, specifically for makeup, there’s usually not an indication of which color is which when you select between colors/options. Some brands have it in the imagery but a good 80% of them don’t.

I just started & they only get 2 stars. Most of the extra items I could pick were either much cheaper elsewhere or a few dollars cheaper elsewhere. I read reviews of jewelry being cheap, breaking & turning necks green. Luckily, I read the reviews of each item I wanted. Have not received my first box yet & Im ready to cancel. It’s more expensive than I thought too to join & find out prices for items are not good. I expected better products. I didn’t get a discount code, wish I had looked for one. If you don’t care about cost, go for it, but products not being higher quality? That’s not good!

I’ve been a member of FFF since 2020. I recently cancelled my membership that was up for renewal this fall. When I received an email to renew at $219 I reconsidered my decision and renewed. I unexpectedly was charged $259. When I ask support told me that the renewal was only for active subscription to renew. It’s strange to me that my subscription would not be considered renewing. It was upsetting enough to cancel again. Please do better for long term members. Thank you.

Overall, I enjoy FabFitFun both for the forum community and for the fun of selecting my items for each box. They have frequent sales (a bit too frequent, lol) throughout the year that sometimes have good deals as well. And mystery bundles (the $5 or $10 ones are the best if you can get one, they sell out fast!) However, like many companies, prices are increasing while quality is hit and miss. Some box items are collabs which might be fine if clearly labeled, but often have inferior materials or workmanship yet are treated as if they have the same RV as the original. But I still find value in the subscription, and it's one of the few subs that lets you pick all your items. Now they even allow some limited swap for credit, which is great if you just can't find anything you like. I use a lot of the FFF items I have got in the past in day to day life or on trips with my family. :)

I had some questions about my new subscription. Customer service was very friendly and answered my questions. My concerns were addressed and I look forward to getting my boxes!

The customer service is not helpful. Through 2 weeks of email in order to try to get a resolution for duplicate order and charge, I have received responses from 6 different people. With no agent having any context I have had to repeat myself and not gotten any closer to resolving this issue. At this point I am out 630.97 in total. 230.98x2 on subscriptions and 169.01 on additional items. I have received 1 box and have been told that all shipments will be held due to our dispute. Careful when you click. This all started when the website threw an error message the first time I clicked to order. I clicked to order a second time and it got us in this mess. Assuming you get the order in without needing to contact support this could be a good service, but I can say I am exhausted from dealing with FabFitFun.

I was genuinely excited to try FabFitFun after my sister raved about her seasonal box (which came with six great items). I ordered the starter box and only received three items, which I understand is technically “normal” — but the box arrived damaged and dirty, with what looked like stains (like, actually gross), making the whole experience feel used and unhygienic.

When I contacted customer support, I got a vague apology and was told they could send me a random replacement item — but I wasn’t even told what it would be. There was no real acknowledgment of the condition the box arrived in. It felt like they just wanted me to go away.

This was supposed to be a fun intro to the brand, but it honestly left a bad impression. I wouldn’t recommend the starter box — and honestly, the lack of real customer care has me rethinking the entire service.

I ordered my box on June 14, with two add on items. I was, however, disappointed to see that it would take about 4 weeks for my to receive it, as the delivery stated July 12th. But I thought “oh well, I’ll still get my box.” I then, later noticed that the incorrect size for a workout tank top was in my box - it should be noted that it was not very clear where I should put my correct size. I contacted customer service, where I messaged an online AI bot, but then was transferred to a human named Pat G. He was very kind and sympathetic to my issues but made it clear that there was nothing that could be done, even though the box has not shipped yet. He, once again, stated that he was sorry and that he would give me a $10 voucher for my tank top - it should also be noted that the tank top is worth $40. I will be canceling my subscription and I suggest no one order from here again.

Received a gift certificate for an annual subscription last year, subsequently moved to the UK and paid for the taxes and shipping on top and received it for the year in the UK. Didn’t realise they would charge that account (PayPal) for another years subscription, but they did. Tried to complain through PayPal and they declined saying the seller is in the right. Fine. Let me log in and make sure it’s being sent to the right address. No account exists. Per them they deleted it due to the dispute. Now they say I need to provide billing information to get the account reactivated TO GET THE PRODUCT I ALREADY PAID FOR. Called to see what they mean. No one can find the account for it to even be reactivated. I’ve paid $311 for something I won’t receive. Stay clear of them.

FabFitFun charged my card without permission then refused to refund it. Credit card company had to step in to help. Hope this review helps other people.

Terrible I subscribed a few years ago and it was awesome great product great options now it cheap crap that’s is not worth a dime. Their customer service is BS between box choices and edit sales since the start of the year they’ve messed up 5 yes 5 orders not worth it anymore! Earring break, wrong size rings, wrong colors, don’t match the pictures, Retail $20 item was advertised as a $50 mystery gift, retail not sale $20. And I had to fight to cancel my annual because I would have never paid for ma year to get this crap and still only got about 1/3 of what I paid and only 2 boxes. Stay away and save your money for things that belong in a junk drawer

First few deliveries at the onset were great. A lot if choices, prime products.
Now? Same old but smaller containers. How much cream can one use. The stuff looks like junk. The tarrifs put a fun spin too for Canadians.
Def not worth ~claimed 250$. Flat I canceled.

I never got my box which they said left the warehouse but it was several months after I placed the order. Also they were going to refund me for my future boxes. My total cost was $239 and they said three boxes of that was $160 which does not math. It's an absolute rip off. They also said they were refund half of the box I never received instead of the full price which is ridiculous I never got the box.