Ordered from these guys a couple times and never had an issue. Until a few days ago, I did have an issue. I reached out to Customer Care and Arra was absolutely superb to deal with. The mistake was... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought Artisan Key83 Mid XXL. Arrived next day and well packaged. Easy to use website with nice features. Good to see a UK based vendor selling esports gear.
Bought 2 Artisan mousepads, plenty of mouse skates and grip tape from EsportsGear.uk, never had any problems with them. Products are fairly priced (especially when you consider stuff like the Art... Mehr ansehen
Unternehmen hat geantwortet
So I was researching mouses and saw lamzu was quite popular, and went to Esports Gear to buy one. Honestly felt abit risky buying from here as its unknown to me. However the customer service was on po... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Gear For Gamers.
Kontaktinformationen
Vereinigtes Königreich
- www.esportsgear.uk/pages/help
- esportsgear.uk
4.8
Hervorragend
446 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Esports Gear
Hey Nabeel,
Thanks for review, much appreciated!
Glad your gear arrived with you safe and sound, enjoy!
Thanks again and take care.
Billy
Highly recommend!
Fast delivery and genuine products, free delivery on smaller products like skates and grips is a massive plus. would highly recommend!
23. März 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hey Huzaifah,
Thanks for taking the time time to drop us a review, very much appreciated!
Enjoy your new gear and take care!
Billy
easy and quick service
Got what I ordered and got it in perfect time. Simple to use website and accepts PayPal without having to create an account. Certainly a great business to deal with
23. März 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hiya,
Thanks for sharing your EG experience, and for the glowing review, very much appreciated!
Enjoy your new gear and take care.
Billy
One of the best
Excellent shop with quick delivery and great selection of hardware
23. März 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hey MW
Thanks for taking the time to drop us a review, much appreciated.
Glad your order arrived with you safe and sound, enjoy!
Thanks again and take care.
Billy
Solid Company
Good fast service order for Lamzu Atlantis came a day early I believe and communication with the staff is excellent via discord & email.
Refreshing to have a seller in UK that sells products big daddy Bezos doesn't provide. Hopefully they can expand their range but regardless it's better than nothing seeing as other mainstay competitors stopped shipping to UK.
15. März 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hey Meathead :)
Thanks for glowing review, much appreciated.
Glad your order arrived with you early, and most importantly safely. Enjoy!
We will certainly be looking to expand our range of products, so you should expect to see more top gaming gear in the months to come :)
Thanks again and take care.
Billy
product not delivered
been 12 days since i order my product, still has not been delivered in the 4-5 working days i was promised
19. März 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hi Rise,
Thanks for the review and for taking the time to leave feedback — we certainly take all feedback (positive or negative) seriously.
My sincere apologies for the hold up with your order — I understand the frustration when couriers delay orders and although we do everything in our power to ensure customer orders arrive in time, delays unfortunately can happen and are outside of our control.
I’ve checked in on your order and our customer care team had got back to you immediately regarding your enquiry and had arranged a replacement order to be shipped right away on Royal Mail’s fastest 24hr delivery service due to the delay with the original shipment. The replacement order was then delivered and you confirmed receipt which is great.
I can also see we sent you a free Steam game key as a gesture of goodwill, however, if you still have any concerns, please don’t hesitate to get back to us.
Sorry again for the inconvenience and I hope you enjoy your new gear and game! :)
Best regards,
Mark
Perfect for gaming peripherals
Great for gaming products that are usually a bit more difficult to get your hands within the UK
1. März 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hey Dan,
Thanks for taking the time to drop us a review. much appreciated.
Enjoy the new gear and take care!
Billy
Excellent service throughout.
Excellent service throughout, from purchase progress updates to package delivery and packaging. Now saved and my go-to source for accessories and such.
22. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hey Chris,
Thanks for sharing your EG experience with us. Very much appreciated :)
Glad you were able to find what you were looking for, enjoy the new gear!
Thanks again and take care.
Billy
Great, highly recommended
Clear and easy-to-use website. Informative and regular email tracking updates.
Great selection of brands especially those more niche "aimer" brands
2. März 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hey Johnny,
Thanks for taking the time to drop us a review.
Very much appreciate you sharing your EG experience, we are certainly aiming to bring more niche brands not easily available within the UK, so it's great to hear a positive reception for these.
Thanks again, enjoy the new gear and take care!
Billy
Antwort von Esports Gear
Hi Joe
Thanks for taking the time to drop us a review.
Glad your order arrived with you safe and sound, enjoy your new gear!
Thanks again and take care.
Billy
Esports deliver to what they say
Esports deliver to what they say, or in our case, the item came before the expected date, securely packed, goods exactly as we ordered and well informed from order to delivery. Not much else you can ask for really.
10. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hi Baxter,
Thanks very much for the review, appreciated :)
Glad your order arrived with you safe and sound, enjoy!
Thanks again and take care
Billy
So I was researching mouses and saw…
So I was researching mouses and saw lamzu was quite popular, and went to Esports Gear to buy one. Honestly felt abit risky buying from here as its unknown to me. However the customer service was on point and even though the delivery guys messed up. Esports Gear was there to help through the situation, which made the situation a little less stressful. So I recommend Esports Gear to buy from regardless of the product due to their great customer service.
17. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hi George,
Thanks very much for leaving us a review.
Delivery issues are a rare occurence, however they do happen from time to time, so we really appreciate your patience and understanding whilst we got you sorted out.
Thanks again, enjoy the new mouse and take care!
Billy
Super fast free delivery on xtrfy mz1…
Super fast free delivery on xtrfy mz1 wireless. Came next day, great price and customer service. I will be a returning customer.
18. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hey McNappa,
Appreciate you taking the time to share your EG experience with us.
Very glad to hear you were happy with the service, enjoy the new mouse :)
Thanks again and take care.
Billy
Antwort von Esports Gear
Hey Jck,
Thanks for your order and taking the time to drop us a review, much appreciated!
Take care and enjoy the new gear.
Billy
Highly Highly Recommend
I have placed three seperate orders with Esports Gear, First in March 2022 and I have always had an amazing experience the products I have ordered have arrived fast and well protected support is amazing they have a Discord that is very friendly and they have prompt replies and there is like minded people there that can also help you out, Tracking is very easy using their tracking portal on the site, and they offer a large range of products, Well worth a check!
6. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hey Benny,
Thanks for sharing your EG experience with us, its very much appreciated and always great to hear feedback, good or bad. <3
Very happy to hear that you have had a great experience with us, especially in the Discord channel. As you mentioned, It's a very friendly environment and there's always someone around to help out if needed :)
Thanks again and take care!
Billy
Great improvement, smoother mouse movements
Product is very good, did exactly what I wanted. Originally had 3 stars but adjusted after reading reply as I was to blame for not reading properly.
29. Dezember 2022
Antwort von Esports Gear
Hey Joe,
Thanks for the order and for taking the time to leave a review.
Firstly, I'm glad to hear that you're enjoying the product which is the main thing! :)
Your order was placed late evening on Christmas eve, however, our 2022 cut-off date for orders to arrive before January was the 21st of December at 4pm; as stated on our order confirmation emails, website and marketing from early December to avoid disappointment.
Any orders placed after this cut-off were earmarked to arrive on January 4/5th due to the couriers being closed for the holidays and not collecting orders. That said, and where possible, we did manage to expedite some orders as a goodwill gesture and were able to get them to customers early before the new year — this included yours.
I can see you successfully received the delivery before the new year which was a few days earlier than we had quoted on our website.
Lastly, regarding order updates: If you didn't receive update emails, it's worth checking your spam/junk folder in case your email provider incorrectly moved them there. But for future reference, you can also track your order at https://track.esportsgear.uk/ to stay up to date.
I hope that helps clear up any confusion, but please don't hesitate to reach out to customercare@esportsgear.uk if you do have any further questions though.
All the best and happy gaming!
Mark
Antwort von Esports Gear
Hi Greg,
Thanks very much for taking the time to drop us a review, always appreciated :)
Take care and enjoy the new gear.
Billy
Incredible
Incredible, seamless experience. Highly recommend. 3/3 orders without issues and Rep (dc name) is always great.
Will be buying again
22. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hi Jack,
Thanks for the awesome feedback, very much appreciated!
Take care and enjoy the new gear.
Billy
I’ve placed 2 orders in the last 12…
I’ve placed 2 orders in the last 12 hours both using paypal, money has been credited from my account and then the order gets cancelled. left a message with the customer support but it’s frankly just annoying.
24. November 2022
Bewertung ohne vorherige Einladung
Antwort von Esports Gear
Hi Qrexa,
Thanks for the review and for taking the time to leave feedback — we certainly take all feedback seriously.
I've checked in on your orders and can see that our payment provider has refused your payments due to suspected, suspicious activity. This is an automatic process and was flagged by the payment provider's security systems, and as such, your orders were instantly cancelled and payments were reversed back onto your account.
If the transaction is showing on your account, your bank has simply reserved the funds for now as it's expecting a request from our side. Since it hasn't passed our payment provider checks, it'll automatically cancel itself on your bank's side and will stop showing as pending within your account.
I'm afraid this process is outside of our control and is at the payment provider's discretion due to the 'high-risk' flags that were raised. It's worth speaking with your card provider/bank to check nothing unusual has been happening with your card/account.
Finally, I can see that our team have now spoken with you via email to make you aware of this, but if you do have any follow-up questions, please don't hesitate to reach out in the email thread.
Best regards,
Mark
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