Equiniti Bewertungen 2'300

Ajay was extremely helpful during our call.

1st they got my bank details wrong. That's sorted and pension being paid but I have not received an arrears payment or my terminal gratuity payment even after phoning every week for the last 7 weeks. Just keep being told it will be sorted and if not to phone back the following week. Costing me a lot in calls and stress

Our experience of chasing payment for compulsorily purchased IDS shares has been very frustrating. After an initial delay, we chased in January to be told that payment would be made at the end of the month. The person we spoke to took a long time to find our information and made us feel that it was our fault. Have not heard anything since. There has been no explanation, no apology.

The adviser who answered the phone was very helpful and very patient whilst I registered with Shareview.

Very polite and helpful. Also quick in resolving my change of email address.

I had to contact Equiniti following the death of my Dad and Ajay couldn't have been more helpful.

He located Dad's holding and patiently talked me through all the forms we needed to complete. Honestly, at a time when my stress levels are running high, he really was a very welcome breath of fresh air!

I was on hold for ages waiting to speak to an Advisor but he was absolutely worth the wait! A refreshing change to some of the experiences I've had whilst trying to deal with Dad's affairs - Thank you!

Each department isn't connected. So was on hold for over an hour, got through to their general team who then needed to give me another number to get through to a specialist team. Called the specialist team who then gave me another number to call. No-one could do a direct transfer so went to back of the queue each time. With the third team giving me the number for the original team...

The lady who helped me was very patient and professional. She helped me sort out my share view account on two occasions. Nothing was too much trouble.

Excellent service easy to understand very helpful

Kevin was very helpful in assisting me to sort out an issue in logging in and adding to my account.

I inherited stock from my father who recently passed. He had physical stock certificate for shares which were held by EQ. I was unable to locate the original shares, which dated back to the 1980's.
In order to sell the shares, I had to file an affidavit for Loss statement, which required a payment of 5% of the total share value. This totaled almost $2,000.
I feel this is unacceptable as a fee.

I processed an identical lost share affidavit through another holding company, Computershare, and I only paid $50 for the same service.

I fully understand paying a fee but 5% of total value is unacceptable.

An effective ways to transaction shares. Competent employee

Excellent step by step guidance by the advisor who helped me navigate the site and do what I needed to do.

HUGE thanks to Sripriya Jayapal for helping me today, Fri 10th April roughly 2:45pm. I had a problem as I didnt have my shares certificate. Sripriya listened to me and understood my struggles and really helped me today. This is the kind of service we all need, to all be treated as individuals and listened too so for that im really grateful.

Very difficult to understand the representative. Poor line which sounded like they were on a cheap headset did not help.

Phone line not perfect but customer support were very understanding and efficient.

If you have 39 minutes to wait to have your called answered at your cost only to be told it’s another department and they can’t help you then good luck !!!

Abhishek-Shivaraju, Customer Experience Representative for EQ was patient and understanding of my issue and resolved it speedily.

I have to be honest I spent 3 hours on the phone to 4 different people who either just kept passing me on or giving me different numbers to call, it wasn’t until I was lucky to speak to Ayan Kirmani who was amazing, she not only solved all the problems but also explained everything so I could understand. She did it all in 20mins. I can’t thank her enough as I had hit breaking point by then. So a huge thank you to her.