The gent who came round to ours was absolutely lovely, I felt safe with him being here and trusted he would resolve my issue. Quick easy service, plenty for communcations, and he turned up on time. A... Mehr ansehen
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Das sagen Bewerter
Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before. The fitters called me on route... Mehr ansehen
Unternehmen hat geantwortet
Appointment time kept and engineer telephoned enroute when he was ten minutes away, work was very good he kept everywhere clean and put cover down to protect my floor. Polite and pleasant.
Unternehmen hat geantwortet
The engineer was very efficient and helpful. He steamed out the dent in chair arm, caused by foam being squashed in transit, and also explained how to use the angle recline lever ( which the delivery... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4.6
Hervorragend
11'697 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Great service
Great service , on time and very respectful of our of our home .
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind review.
We are delighted to hear that you were pleased with the service you received. It's wonderful to know that the technician arrived on time, treated your home with respect, and provided a positive experience throughout the visit.
We truly appreciate your feedback and will be sure to share your comments with the technician and the wider team.
Friendly, professional and efficient
Friendly, Professional and efficient. Shoes were straight off before Even stepping into the house. Very respectful. Change of the covers was quick and done very well. Kept the room tidy and gave me lots of tips and information for keeping our sofa pristine. Many Thanks
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic review.
We are delighted to hear that you found our service friendly, professional, and efficient. It's wonderful to know that the technician showed such respect for your home by removing their shoes before entering and maintaining a tidy workspace throughout the visit.
We're also pleased that the replacement covers were fitted quickly and to a high standard, and that the advice provided on caring for your sofa was helpful. Delivering not only a quality repair but also excellent customer service is something we take great pride in.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to the technician.
Fixed the issue
Fixed the issue. Friendly and polite.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review.
We are pleased to hear that the issue was resolved successfully and that you found our technician friendly and polite. Providing efficient service alongside a positive customer experience is very important to us, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician.
The young man who visited repaired the…
The young man who visited repaired the cushion of our HSL sofa straightaway and provided an excellent service.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that the cushion on your HSL sofa was repaired straight away and that you received such excellent service. Our technicians take great pride in providing efficient, high-quality repairs while ensuring a positive experience for every customer.
Your kind feedback is greatly appreciated, and we will be sure to pass your comments on to the technician.
Good service
Technician arrived on time, was very professional and was able to make the necessary repairs to my sofa springs during the initial visit. Making and changing the appointment was simple. Good service.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
We are pleased to hear that the technician arrived on time, was professional throughout the visit, and successfully completed the repairs to your sofa springs on the first appointment. It's also great to know that arranging and changing your appointment was a straightforward process.
Providing an efficient and hassle-free service is something we strive for, so we're delighted that this was reflected in your experience.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician and the wider team.
Best customer care ever
Best customer care ever. Young man who came to look at my sofa was very helpful and knew exactly what the problem was. I was very pleased with whole package of care
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that you received such excellent customer care. It's great to know that our technician was helpful, quickly identified the issue with your sofa, and was able to provide the support and reassurance you needed.
Providing knowledgeable, professional service and ensuring our customers feel well looked after throughout the process is something we take great pride in, so we're thrilled that you were pleased with the whole experience.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician and the wider team.
Great service
Our Sofa was damaged and poorly put together on delivery.
Jamie was sent from Emmiera and he looked it over and ordered a replacement part. Jamie returned when the part had been delivered and professionally fixed it. He was very friendly and did a good job.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review.
We are sorry to hear that your sofa was damaged and not assembled correctly upon delivery. However, we are delighted to hear that Jamie was able to assist in resolving the issue.
It's great to know that Jamie thoroughly assessed the problem, arranged for the replacement part, and returned promptly to complete the repair. We're especially pleased that you found him friendly, professional, and that you were happy with the quality of his work.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Jamie, who will be delighted to hear your feedback.
Extremely professional service
Extremely professional service, the technician Simon was very diligent and he carried out the work to rectify the issues with the chair to a satisfactory standard.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
We are delighted to hear that you received such a professional service. It's wonderful to know that Simon was diligent throughout the visit and was able to rectify the issues with your chair to a satisfactory standard.
Our technicians take great pride in delivering high-quality workmanship and ensuring that every customer receives the best possible experience, so your feedback is greatly appreciated.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Simon, who will be pleased to hear your feedback.
Good response.
Very quick to respond to the issue with the corner unit supplied by Oak Furniture Land. Easy to arrange a visit from an engineer, kept up to date with visit. The engineer listened to my complaint and fixed the issue, he was also very friendly and helpful, happy customer.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that we were able to respond quickly to the issue with your corner unit and that arranging the visit was simple and convenient. It's great to know that our communication kept you informed throughout the process.
We are especially pleased that the technician took the time to listen to your concerns, successfully resolved the issue, and provided such friendly and helpful service. Delivering a positive experience from start to finish is something we take great pride in, so it's fantastic to hear that you are a happy customer.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician and the wider team.
Excelent service…
The technician arrived on time and was very polite and helpful. He took the time to explain the issue and dealt with it quickly and offered advice around future problems. We were highly satisfied with the service we received.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that the technician arrived on time and provided such a polite, helpful, and professional service. Taking the time to explain the issue, carry out the repair efficiently, and offer advice to help prevent future problems is all part of the service we strive to deliver.
It is especially rewarding to know that you were highly satisfied with the support you received. Your feedback means a great deal to us, and we will be sure to share your kind comments with the technician.
Very friendly young man ,right on time…
Very friendly young man ,right on time and very efficient.i am pleased with the results and service
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review.
We are delighted to hear that you were pleased with the service you received. It's wonderful to know that the technician arrived right on time, was friendly and efficient, and delivered a repair that met your expectations.
Providing professional service alongside a positive customer experience is something we take great pride in, so we're thrilled that you are pleased with both the results and the service.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician.
Excellent repair service
The repairman was very courteous and definitely skilled. Sorted 2 problems we had with a piece of new furniture.
A job well done!!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review.
We are delighted to hear that the technician was courteous, skilled, and able to resolve both issues with your furniture. Our team takes great pride in delivering high-quality repairs and excellent customer service, so it's wonderful to know that you were pleased with the outcome.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to the technician.
Very professional technician.
Very professional technician.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
We are delighted to hear that you found our technician to be very professional. Providing high-quality workmanship and excellent customer service is something we take great pride in, so it's wonderful to know that your experience reflected this.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician and the wider team.
From start to finish
From start to finish. I have been 100% satisfied with the the service and communication I received from this company. Today one of their technicians came to my house to replace a whole leather side arm on our sofa, James Saunders completed the job in a professional manner and was extremely knowledgeable and pleasant. All round excellent experience.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic review.
We are delighted to hear that you were 100% satisfied with the service and communication you received from start to finish. Providing a smooth and professional experience throughout the repair process is something we strive for, so it's wonderful to know we met your expectations.
We're especially pleased to hear that James Saunders carried out the replacement of your sofa arm to such a high standard. His professionalism, knowledge, and friendly approach are qualities we greatly value, and we're sure he will be delighted to receive your kind feedback.
Thank you for taking the time to share your experience. We truly appreciate your comments and are thrilled that you had an all-round excellent experience with us.
I waited nearly a year to get my chair…
I waited nearly a year to get my chair fixed. Nothing to do with Emmiera. This company was fantastic I had them out 3 times trying to get my furniture company to sort out a manufacturing fault. Emmiera gets 5 stars from me for their professionalism, contact and work that was eventually allowed to go ahead.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your experience. We're sorry to hear that it took so long for your chair's manufacturing fault to be resolved, but we're delighted that our team was able to support you throughout the process.
It's great to hear that our professionalism, communication, and workmanship made a positive impression during each of our visits. We always strive to provide the highest level of service, and your recognition means a great deal to us.
Thank you again for your kind words, and we're pleased that the repair was eventually completed to your satisfaction.
Efficient and professional service.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback. We are pleased to hear that you found our service efficient and professional. It's wonderful to know that the technician was polite, thorough, and took the time to explain the work being carried out, ensuring you were kept informed throughout the visit.
We are delighted that their attention to detail, willingness to explore all possible solutions, and tidy approach left such a positive impression. Your comments will be shared with the technician and the wider team.
Thank you again for taking the time to leave your review. We truly appreciate your feedback.
We had a footstool delivered faulty…
(Howell) We had a footstool delivered faulty which was purchased from scs, the repair was completed quickly and appointment was fitted in at our convenience
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review. We are pleased to hear that the repair of your footstool was completed quickly and that the appointment could be arranged at a time that was convenient for you.
We understand how frustrating it can be to receive a faulty item, so we're delighted that our technician was able to resolve the issue efficiently and leave you satisfied with the outcome. Your feedback is greatly appreciated and will be shared with the team.
Thank you again for taking the time to leave your comments.
Amazing service and experience
Amazing service and experience. I was hesitant at first I must admit as I thought you might side with the company over the customer.
The repair job was second to none and the manner and professionalism in which he conducted himself was really reassuring after a really poor experience with the company we purchased the damaged sofa from.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your experience. We are delighted to hear that you were so pleased with the service you received.
We understand your initial concerns and are particularly pleased that our technician's professionalism, reassurance, and high standard of workmanship helped restore your confidence. It's wonderful to know that the repair was completed to such a high standard and that the service provided helped improve what had been a disappointing experience.
Your kind comments will be shared with the technician and the wider team, who will be thrilled to receive such positive feedback.
Thank you again for your review. We truly appreciate your support.
We had a very polite and thorough…
We had a very polite and thorough operater attend our sofa problems . He explained everything he was doing and why. He didn't rush he tried all he could do and was very tidy.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with the service provided. It's great to know that our technician was polite, thorough, and took the time to explain the work being carried out, ensuring you were fully informed throughout the visit.
We are also pleased that the repair was completed with such care and attention, and that the work area was left clean and tidy. Your comments will be shared with the technician and the wider team, who will be grateful for your kind words.
Thank you again for your feedback. We truly appreciate it.
A very good service
The gentleman was very polite and respectful of the property removing his shoes and using protective covering while working on the chair. He did an excellent repair and cured the problem using his initiative and professionalism. We were kept well informed by the company and would recommend them.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that the technician was polite, respectful of your home, and took care to protect your property while carrying out the repair. It's great to know that his professionalism, initiative, and expertise resolved the issue with your chair to your satisfaction.
We're also pleased that you felt well informed throughout the process and that our communication met your expectations. Your recommendation means a great deal to us and will be shared with both the technician and the wider team.
Thank you again for your kind words and for choosing Emmiera Group. We hope to be of assistance to you again in the future. 😊
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