The gent who came round to ours was absolutely lovely, I felt safe with him being here and trusted he would resolve my issue. Quick easy service, plenty for communcations, and he turned up on time. A... Mehr ansehen
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Das sagen Bewerter
Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before. The fitters called me on route... Mehr ansehen
Unternehmen hat geantwortet
Appointment time kept and engineer telephoned enroute when he was ten minutes away, work was very good he kept everywhere clean and put cover down to protect my floor. Polite and pleasant.
Unternehmen hat geantwortet
The engineer was very efficient and helpful. He steamed out the dent in chair arm, caused by foam being squashed in transit, and also explained how to use the angle recline lever ( which the delivery... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4.6
Hervorragend
11'697 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had my 5 year old chair repaired today
Had my 5 year old chair repaired today. The service was first class. The engineer was so friendly and polite. Thank for the excellent service
Mr J P Hill
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you, Mr J P Hill, for your wonderful feedback.
We're delighted to hear that you received first-class service and that your chair repair was completed to your satisfaction. It's especially pleasing to know that our technician was friendly, polite, and provided such a positive experience.
We greatly appreciate your kind words and your trust in Emmiera Group. We'll be sure to pass your comments on to the technician involved.
We hope to be of assistance again in the future. 😊
Excellent customer service…
Engineer gave me his ETA so i knew when to expect him. He was very professional and did a great job fixing the issue we had with our sofa. This was excellent customer service
Thank you.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic feedback.
We're delighted to hear that you received excellent customer service and that our technician kept you informed with an estimated arrival time, allowing you to know when to expect them. It's wonderful to know that they were professional, completed the repair to a high standard, and resolved the issue with your sofa successfully.
We really appreciate your kind comments and will be sure to share your feedback with the technician involved. We're pleased that your experience reflected the level of service we strive to provide.
Thank you again for taking the time to leave your review. 😊
Fab Technician
The technician came to do the repair to my sofa in the time slot given. He was very courteous and polite and just got on with the job. I have no complaints whatsoever. Thank you
Sharon, Northumberland
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback, Sharon.
We're delighted to hear that our technician arrived within the scheduled time slot and provided a courteous and professional service. It's great to know that the repair to your sofa was completed to your satisfaction and that the whole experience met your expectations.
We really appreciate you taking the time to share your comments and are pleased that you have no complaints whatsoever. We'll be sure to pass your kind words on to the technician involved.
Thank you again for your review, and we hope to be of assistance in the future. 😊
Excellent repair to a sofa .
Excellent repair to a sofa . Arrived on the schedule I was given . Fixed the problem then departed .
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your excellent review.
We're delighted to hear that your sofa repair was completed successfully and that our technician arrived as scheduled. It's great to know the issue was resolved efficiently and that the service met your expectations from start to finish.
We appreciate you taking the time to share your experience and will be sure to pass your positive feedback on to the technician involved.
Thank you again for your kind comments. 😊
Good communications and technician was…
Good communications and technician was excellent.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your excellent review.
We're delighted to hear that you were pleased with both our communication and the service provided by our technician. It's wonderful to know that they delivered such a positive experience and met your expectations.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind words on to the technician involved.
Thank you again for your review. 😊
Mattress repair
Kevin turned up promptly at the time he said he would. They got to work immediately to fix the broken tuft in our mattress. They were polite and knowledgeable they finished the job and left the room tidy. Very courteous. Excellent service
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback.
We're delighted to hear that Kevin arrived promptly as promised and provided such a professional service. It's great to know that the mattress repair was carried out efficiently and that the issue was resolved to your satisfaction.
We're especially pleased that you found our technician polite, knowledgeable, and courteous, and that the work area was left clean and tidy upon completion. Feedback like yours is greatly appreciated and will be shared with Kevin.
Thank you for taking the time to leave your review. 😊
Excellent service from Darren
Excellent service from Darren. Very polite, efficient and extremely helpful
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback. We're delighted to hear that Darren provided such excellent service. His polite, efficient, and helpful approach is exactly the standard we strive for, and we'll be sure to pass on your comments to him.
We really appreciate you taking the time to share your experience and thank you for your recommendation.
Outstanding service from this company
Outstanding service from this company. Communication and help were second to none. The workman that came to carry out the repairs were professional, friendly and very helpful.
Great company
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback. We’re delighted to hear that you received outstanding service and that our communication and support met your expectations throughout the process.
It's also great to know that the technicians who carried out the repairs were professional, friendly, and helpful. We’ll be sure to pass on your kind comments to the team.
Thank you for taking the time to share your experience. We truly appreciate your feedback and your support.
Repair to scratched furniture
The repairer of our scratched furniture was amazing. He delivered a professional and knowledgeable service, but chatted and was a really nice guy. Overall 10/10 very pleased.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic feedback. We're delighted to hear that you were so pleased with the repair to your furniture. It's great to know that the technician's professionalism, knowledge, and friendly approach made such a positive impression.
We'll be sure to pass on your kind comments to the technician. Thank you for taking the time to share your experience, and we're thrilled to hear it was a 10/10 service.
Very happy with your efficient service
Very happy with your efficient service. Your representative came today and fixed the problem with our table very quickly. He was very friendly and helpful.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback. We're delighted to hear that you were happy with the efficient service you received and that the issue with your table was resolved quickly.
It's great to know that our technician was both friendly and helpful throughout the visit. We’ll be sure to pass on your comments to him, as we know how much positive feedback is appreciated.
Thank you for taking the time to share your experience. We really appreciate your support and are pleased we could help.
Antwort von Emmiera Group
Thank you for your fantastic feedback! We're delighted to hear that you were happy with the service you received and that we could help resolve the issue for you.
We'll be sure to share your kind comments with the team. It's always great to hear when our efforts have made a positive difference. Thank you for taking the time to leave a review, and we're thrilled to hear it was a 10/10 experience! ⭐⭐⭐⭐⭐
The engineer attend the products and…
The engineer attend the products and fixed it. He was polite and and resolved the problem on a matter of time . I am happy and satisfied customer .
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We're delighted to hear that the engineer was able to resolve the issue quickly and efficiently. It's wonderful to know that he was polite throughout the visit and that you were pleased with the service provided.
We really appreciate you taking the time to share your experience, and we're thrilled that you're a happy and satisfied customer.
Gary came to fix two mattresses due to…
Gary came to fix two mattresses due to a manufacturing fault. He fixed same day and was really helpful. Emmeira group excellent.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback. We're delighted to hear that Gary was able to repair both mattresses on the same day and provide such a helpful service throughout.
We'll be sure to pass your kind comments on to Gary, who will be pleased to know his work made a positive difference. Thank you also for your praise of the Emmiera Group. We really appreciate you taking the time to share your experience and are delighted that you were happy with the outcome.
Emmiera leather colour repair to a sofa
We had a two seared sofa that the colour has come off one seat , Phil from Emmiera came today and very promptly realised that the sealer was not good enough , recoloured and matched the original colour motled and sealand then dried with a heated dryer . The result is excelent . Phil is a true craftsman and definitely knew what he was doing . Can’t give him and the company enough praise . Norma Molloy
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you, Norma, for taking the time to leave such a wonderful review. We are delighted to hear that Phil was able to identify the issue quickly and carry out a repair that restored your sofa to such a high standard.
It's great to know that the colour match and finish met your expectations, and that Phil's expertise, attention to detail, and craftsmanship shone through during the visit. We will be sure to pass your kind comments on to him, as we know he will greatly appreciate the recognition.
Thank you for your lovely feedback about both Phil and the team. We truly appreciate your support and are pleased we could provide an excellent result.
The Engineer attended and carried out…
The Engineer attended and carried out the repair professionally and efficiently, he was also very polite and informative.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback.
We're delighted to hear that the engineer attended promptly and carried out the repair in a professional and efficient manner. It's also great to know that you found him polite, informative, and helpful throughout the visit.
We will be sure to pass your comments on to the engineer, who will be pleased to hear that his service made a positive impression.
Thank you for taking the time to share your experience. We really appreciate your feedback and are pleased we could assist.
Brilliant service from start to finish
Brilliant service from start to finish
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback.
We're delighted to hear that you received brilliant service from start to finish. Providing a positive experience throughout the entire customer journey is something we strive for, so it's great to know we met your expectations.
We really appreciate you taking the time to leave your review and thank you for your support.
Chris was excellent from start to…
Chris was excellent from start to finish. Highly recommended.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a positive review. We're delighted to hear that Chris provided excellent service from start to finish. We take great pride in delivering a professional and efficient experience, and it's wonderful to know that this was reflected in your visit. We'll be sure to pass your kind feedback on to Chris. Thank you for your recommendation. 😊
Connor from Emmiera came out today…
Connor from Emmiera came out today Sunday 27th September to effect a repair on a missing foot on our new modular suite. He noted that the eood was split and basically took apart put new wood in and reupholstered. Very good worker with high degree of customer satisfaction. Very happy
Good service
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review. We're delighted to hear that Connor provided such a high standard of service during his visit. It’s great to know he was able to repair the issue with your modular suite by carrying out the necessary structural repair and reupholstery work, and that his professionalism and workmanship left you very satisfied.
We'll be sure to pass your kind comments on to Connor. Thank you for taking the time to share your experience, and we're pleased to hear you were happy with the service provided. 😊
Their technician came to review a fault…
Their technician came to review a fault in my sofa. Said one thing to me before leaving my house with what he will recommind & then wrote something completely different to the furniture shop. If anything, the furniture shop have found his report contradicting itself that they had to contact Emmiera agajn to ask for clarification!
Disappointing, unprofessional & abhorrent service is an understatement
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience and would like to provide some context regarding the service visit.
Our technician was instructed to inspect the sofa and footstool following concerns that the interiors were unsupportive and not providing the expected level of comfort. During the inspection, it was noted that the back cushions did not appear to fit the sofa correctly, leaving a noticeable gap in the centre. Concerns were also raised regarding the seat interiors and overall support.
As part of the visit, the technician removed the seat interiors, fully redressed them and refitted them to ensure they were positioned correctly. Despite these adjustments, it was clear that you remained unhappy with the level of support and overall finish of the furniture.
The inspection also identified that the footstool interiors had become significantly compressed. As a result, the technician's recommendation was for the affected interiors, including those within the footstool, to be replaced in order to restore support and comfort.
We understand your concerns regarding the information communicated following the appointment. However, the technician's report concluded that further remedial work was available and recommended, but that you had declined further repairs at that stage and wished to discuss the matter directly with the retailer. For this reason, the service status remained open pending further communication between yourself and the retailer.
We would also welcome the opportunity to discuss your concerns regarding the information provided during the visit. If there are any specific comments or recommendations that you believe were communicated by the technician on site which differed from the details contained within the report, please contact us directly so that we can fully investigate and review this with the technician. We take concerns regarding communication seriously and would be keen to understand where you feel there was a discrepancy.
We are sorry that the experience has left you feeling disappointed and appreciate your feedback. We are committed to providing accurate assessments and professional service, and we regret that this was not your perception of the visit. We would encourage you to contact us directly so that we can review your concerns in greater detail and ensure all relevant information has been properly considered.
The technician who attended was quick…
The technician who attended was quick friendly and efficient.
Only request would be for a phone call half and hour to an hour on the day after the initial 4 hour slot which I thought I would receive- or track the van like on deliveries
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your review. We're delighted to hear that the technician was quick, friendly, and efficient, and that you were pleased with the service provided.
We also appreciate your feedback regarding arrival notifications. We understand how helpful a call 30 minutes to an hour before arrival, or a vehicle tracking option similar to delivery services, can be. Customer feedback like yours is invaluable, and we'll be sure to share your suggestion with the relevant team for consideration.
Thank you again for your comments and for helping us improve our service.
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