Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before. The fitters called me on route... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Appointment time kept and engineer telephoned enroute when he was ten minutes away, work was very good he kept everywhere clean and put cover down to protect my floor. Polite and pleasant.
Unternehmen hat geantwortet
The very pleasant upholsterer arrived earlier than expected and quickly assessed the problem left by the delivery boys ... armrests not fitted properly. He fixed the problem on both sofa and chair and... Mehr ansehen
Unternehmen hat geantwortet
Fantastic result of a repair carried out by Phil today….. he is a very skilled craftsman, polite, friendly and very informative…. Gave lots of good advice, would definitely use this company again and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4.6
Hervorragend
11'689 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Great comms fast resolution and great service
Great comms, fast work excellent service
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback! We're delighted to hear that you were pleased with our communication, the speed of the service, and the work carried out. We always aim to provide an efficient and professional experience, so it's great to know we met your expectations. We appreciate your support and look forward to assisting you again in the future.
Sofa Care Emmiera experience
The Emmeira’s sofa care agent was very professional. He arrived on time and assessed the situation promptly. He took care steaming the velvet cushions and I am pleased with the result
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that our technician arrived on time, assessed the issue promptly, and carried out the steaming of your velvet cushions with care and professionalism. It's wonderful to know that you are pleased with the results. We really appreciate your comments and will be sure to pass them on to the technician.
Respectful technician.
The service technician was respective of our home and carried out the rectification work quickly.
The only downside was the "estimated" arrival time had a large time schedule. Having a "call" to tell us that he was in the area would have made life easier.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We're pleased to hear that our technician was respectful of your home and carried out the rectification work quickly and professionally.
We're sorry, however, that the appointment window was broader than you would have liked. We understand that waiting in for a large time slot can be inconvenient, and we appreciate your suggestion regarding a call when the technician is nearby. Feedback like this is invaluable as we continue to look for ways to improve our service and make appointments more convenient for our customers.
Thank you again for taking the time to share your experience.
I was surprised the next day I couldn’t…
I was surprised the next day I couldn’t eve see where the repair was done Thank You!
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback. We're delighted to hear that the repair was completed to such a high standard that you couldn't even see where the work had been carried out the next day. Our technicians take great pride in delivering seamless, professional repairs, so it's fantastic to know you were so pleased with the result. We really appreciate your comments and will be sure to pass your kind words on to the technician.
Inspector assessed our furniture wrongly and we lost hundreds of pounds as a result
Inspector came in to check a chair we had recently bought that had broken. He noted that the leg of the chair was pointing the wrong way. I explained that the leg of the chair kept moving as a result of the chair being broken (due to it leaning to the side). Not because we had assembled the chair wrongly. he took no heed of this and advised the company that it was a fault our end and not a manufacturer's error. This is a totally incorrect assessment and we lost hundreds of pounds as a result.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of the inspection and appreciate the opportunity to respond.
Our technician inspected the chair and found that one of the back legs had not been fitted in the correct orientation. Based on the findings at the time of inspection, it was concluded that this had placed additional pressure on the arm of the chair, which had subsequently broken away. As a result, the technician's professional opinion was that the damage was not the result of a manufacturing fault.
We understand that you disagreed with this assessment and explained that the leg had moved position after the chair became damaged. However, the inspection findings were based on the condition of the furniture at the time of the visit and the evidence available to the technician during the inspection.
We appreciate that this outcome was disappointing, particularly where it has had a financial impact for you. Whilst we recognise your frustration, our role is to provide an independent assessment based on the observations made during the inspection. We will, however, ensure your feedback regarding the inspection process is shared with the relevant team for review.
Thank you for taking the time to share your experience.
DISSAPOINTED
I am very disappointed with the inspection service I received from Emmeira Group.
I made a formal complaint about inaccuracies in an inspection report produced by Emmeira Group and have been left extremely disappointed by both the inspection process and the complaint outcome.
During the inspection, the engineer advised me that my mattress warranty would be invalidated due to a stain. This was the only issue discussed with me at the time.
However, when the report was later relied upon, I discovered it contained additional findings that were never mentioned during the inspection. These included a claim that I had not rotated the mattress, which is untrue. I have always rotated the mattress as required.
The report also stated that the bed base and mattress were not purchased together. This is also incorrect, and I have proof of purchase showing they were bought together.
My main concern is that none of these additional findings were discussed with me before I was asked to sign the inspection paperwork. Had they been raised, I would have challenged them immediately.
I submitted a formal complaint and explained that I also have video footage of the inspection conversation, which shows that the engineer only discussed the stain and did not mention mattress rotation or any issue regarding the bed base purchase.
The response I received simply stated that they were satisfied with the engineer's findings and had no basis to amend the report. They did not explain why these issues were not discussed during the inspection or address the incorrect statement regarding the bed base and mattress purchase.
As a customer, I expected a fair, transparent investigation into the concerns I raised. Instead, I feel my complaint was dismissed without properly addressing the specific inaccuracies and discrepancies I highlighted.
Based on my experience, I have serious concerns about the accuracy of the inspection process and the way complaints are handled. I would advise anyone using this service to carefully review any inspection reports and challenge any inaccuracies immediately.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with both the inspection process and the outcome of your complaint.
We understand your concerns regarding the contents of the inspection report and appreciate the importance of accuracy and transparency throughout the inspection process. We also recognise your frustration that certain findings documented within the report were not discussed with you during the inspection, particularly where you believe those findings to be incorrect.
Following your complaint, the matter was reviewed in line with our internal procedures, including consideration of the engineer's inspection findings. However, we are sorry that our response did not address your concerns in the level of detail you expected, or provide the reassurance you were seeking.
We value all customer feedback, particularly where concerns are raised about our processes, as this helps us identify opportunities for improvement. Your comments regarding communication during the inspection, the accuracy of the report, and the handling of your complaint have been noted and shared with the relevant team for review.
Thank you again for bringing your concerns to our attention.
A company you can trust.
Great communication. Great job. Great tips and advice. Happy bunny. Thank you very much Jamie.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic feedback. We're delighted to hear that you were happy with the communication, the quality of the work carried out, and the advice provided. Jamie will be pleased to know that his efforts made such a positive impression. We'll be sure to pass on your kind comments. Thank you for taking the time to share your experience. 😊
Excellent service
Excellent service. Lovely engineer who sorted everything in a professional and friendly manner. Would highly recommend
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you were pleased with the service you received and that our technician was able to resolve everything in a professional and friendly manner.
Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to the engineer involved.
We appreciate your feedback and look forward to being of assistance in the future should you ever need us.
Polite and respectful
Polite and respectful. Didnt rush but did a thorough job of finding the problem and resolving it.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that our engineer was polite, respectful, and took the time to thoroughly investigate and resolve the issue without rushing.
Providing a professional and comprehensive service is very important to us, and we will be sure to share your kind comments with the engineer involved.
We greatly appreciate your recommendation and thank you for your valued feedback.
Absolutely brilliant service
Absolutely brilliant service, arrived well within time slot, very friendly professional worker, completed the job superbly and explained exactly what was wrong and how he would put right....highly recommend
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that you were pleased with the service provided and that our technician arrived promptly, carried out the repair professionally, and took the time to explain both the issue and the solution.
It's great to know that the work was completed to such a high standard and that you found the service friendly and informative throughout.
We truly appreciate your recommendation and your kind feedback, which will be passed on to the technician involved.
Chris arrived from Emmiera
Chris arrived from Emmiera, on time, friendly and listened to my concerns about the fab sofa we had recently purchased from Poltronesofa and quickly identified a missing bolt which had allowed some distortion of the sections during assembly some three weeks earlier by the supplier. Chris fitted a bolt to rectify the situation and checked everything. He provided excellent advice on future care of the leather explaining the colour was topically applied and vulnerable to over cleaning, music to my ears! I shall dust and gently wipe, not scrub! All in all, excellent service.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a detailed review. We're delighted to hear that Chris provided a punctual, friendly, and professional service, taking the time to listen to your concerns and quickly identify the cause of the issue with your sofa.
It's great to know that the missing bolt was identified and fitted promptly, resolving the distortion and ensuring everything was thoroughly checked afterwards. We're also pleased that Chris was able to provide helpful advice on the ongoing care of your leather furniture, giving you confidence in how best to maintain it going forward.
We will be sure to pass your kind comments on to Chris, who will be delighted to know that his expertise and customer service made such a positive impression.
Thank you again for your valued feedback.
Very pleased with your service.Derryn…
Very pleased with your service.Derryn was very knowledgeable, and managed to carry out the repair efficiently
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that you were very pleased with the service provided and that Derryn's knowledge and expertise enabled the repair to be carried out efficiently.
It's always our aim to deliver a professional and effective service, and we're pleased that Derryn was able to resolve the issue to your satisfaction.
We will be sure to pass your kind comments on to Derryn, who will be delighted to receive your feedback.
Jamie kept me informed as to the time…
Jamie kept me informed as to the time he was going to arrive. He was very polite and professional during the time he was here.
He made good the damage that had occurred during transit of our Cotswold wardrobe. No one would ever know that it had been damaged by the time he had finished. He did an amazing job.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Jamie kept you informed throughout and provided a polite and professional service during his visit.
It's especially pleasing to know that the damage to your Cotswold wardrobe was repaired to such a high standard that there is no visible sign of it having ever occurred. We take great pride in the quality of our repairs, and Jamie will be thrilled to hear that his workmanship made such a positive impression.
We will be sure to pass your kind comments on to Jamie and thank you again for sharing your experience.
Very pleased with service the gentleman…
Very pleased with service the gentleman who called was on time he certainly made a first class job of removing stains on our newly delivered furniture
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that you were pleased with the service provided and that our technician arrived on time and delivered such a high standard of workmanship.
It's wonderful to know that the stains on your newly delivered furniture were removed successfully and that the result met your expectations. Providing a first-class service is something we take great pride in.
We will be sure to pass your kind comments on to the technician involved.
Great job done by Simon
Great job done by Simon ! A really tricky job on my sofa but finished to a great standard , clean and tidy , thank you
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Simon was able to successfully complete what sounds like a particularly tricky repair and achieve such a high standard of finish.
It's great to know that you were pleased with the quality of the work and that Simon carried out the repair in a clean, tidy, and professional manner throughout.
We will be sure to pass your kind comments on to Simon, who will be delighted to hear your feedback.
Dishonest inspection report — inaccurate timing, no proper checks, fault still present
I am extremely unhappy with the inspection carried out on my Poltronesofa sofa bed. The technician was at my home for approximately six minutes, yet the official report claims he spent 40 minutes. I can confirm the actual visit time via my doorbell camera footage, which clearly shows the technician arriving and leaving within a few minutes.
No proper inspection of the bed frame or mechanism was carried out. He did not dismantle anything, did not check the structural components, and only sprayed lubricant on the mechanism. The creaking fault remains exactly the same.
The report also states that I was “fully satisfied” and that the issue was resolved. This is completely untrue. I told the technician directly that I was not happy and that the noise was still present. He even said he would record that I was unhappy, yet the report falsely states the opposite.
The report claims the sofa bed is in “full working order,” despite no meaningful inspection being done. It also claims “repairs completed,” even though nothing was repaired.
A second technician has now been booked because the first visit was not completed properly. Based on my experience, the reporting was dishonest, the inspection was rushed, and the issue was not resolved.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience and that the visit did not meet your expectations.
We take all customer concerns seriously and are particularly concerned by your comments regarding both the inspection process and the contents of the report. We understand your frustration when you feel that the issue was not fully investigated or resolved, especially as the fault remains present.
Our aim is always to carry out a thorough assessment and provide an accurate account of our findings, so we are disappointed to learn that you feel this was not reflected during your appointment. We appreciate you bringing these concerns to our attention and can confirm that the matter is being reviewed internally.
We understand that a further appointment has now been arranged, and we hope this follow-up visit will allow for a more detailed assessment of the sofa bed and the concerns you have raised. Your feedback will form part of our review to ensure the appropriate standards are maintained.
Thank you again for taking the time to provide your comments.
Poor service
Of course — here’s the last message I drafted for you:
I would like to provide some constructive feedback regarding the recent inspection of our Mattress.
Unfortunately, we were disappointed with the way the assessment was carried out. We do not feel that the equipment used was appropriate for accurately assessing a memory foam topper. In particular, the use of a long, heavy bar placed across the mattress seems likely to compress and flatten the memory foam. To put it simply, it is rather like placing an iron on a £10 note — the material will obviously flatten under the weight.
In our opinion, a non-contact optical measurement system would provide a much more accurate and objective assessment, as it would measure the surface without physically compressing the material. This seems particularly important when assessing a memory foam product, where applying pressure can significantly alter the measurement.
We also felt that the technician's manner and professionalism could have been better. At the end of the assessment, we were left with the impression that our concerns had not really been taken seriously, and we were told that we could seek an independent assessment if we disagreed with the findings. Also when he said we could go down stairs while he was writing his report, As if we would leave a stranger in our bedroom!
We appreciate that the technician was carrying out the assessment according to the equipment and procedures provided to him, and this feedback is not intended as a personal attack. However, we do feel that the method used should be reviewed to ensure that customers receive a fair and accurate assessment, particularly when the condition of a memory foam mattress or topper is being disputed.
Overall, we would have appreciated a more professional approach, better equipment and a greater willingness to properly consider our concerns.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to provide your detailed feedback. We are sorry to hear that you were disappointed with your experience and that aspects of the inspection did not meet your expectations.
We would like to reassure you that the surface settlement measuring equipment used during the inspection is an industry-recognised, mattress-approved tool specifically designed to assess settlement and body impressions in accordance with manufacturer guidelines. The equipment is intended to provide consistent and objective measurements and is routinely used to determine whether any settlement falls within or outside of the manufacturer's acceptable tolerances for the age and specification of the mattress.
During the inspection, the technician carried out a full assessment of both the mattress and bed base. This included a visual inspection, hand pressure testing across all mattress zones, surface settlement measurements, and a lay test. The inspection found no issues with the mattress, side walls, or bed base. Settlement measurements recorded a maximum reading of 10mm in one zone, which remained well within the manufacturer's accepted tolerances. As a result, the technician concluded that the mattress was not exhibiting settlement beyond the levels permitted by the manufacturer's guidelines.
We are, however, sorry to hear that you felt the inspection process lacked professionalism and that your concerns were not given the consideration you expected. Our technicians are expected to remain professional, courteous, and respectful at all times, and we regret if any comments or actions gave a different impression. We also appreciate your feedback regarding communication during the inspection and understand how this may have affected your overall experience.
While we respect that you may disagree with the outcome of the inspection, the findings were based on the approved testing methods, recorded measurements, and manufacturer tolerances applicable to the product. Nevertheless, we value your comments regarding the inspection methodology and customer experience and will ensure this feedback is shared with the relevant management team for review.
Thank you again for taking the time to share your experience. Customer feedback plays an important role in helping us continually assess and improve our service.
He was very good and and extremely…
He was very good and and extremely polite
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that you were pleased with the service provided and that our technician was both extremely polite and professional throughout the visit.
It's great to know that the work was carried out to your satisfaction and that you had such a positive experience.
We will be sure to pass your kind comments on to the technician involved, who will be delighted to receive your feedback.
repair of my recling sofa
Very well organised repair of my reclining sofa the technician was polite, friendly and efficient.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that the repair of your reclining sofa was carried out smoothly and that you found the process well organised.
It's wonderful to know that our technician was polite, friendly, and efficient throughout the visit. Providing a professional and positive experience for our customers is always our aim.
We appreciate your kind comments and will be sure to pass them on to the technician involved.
Great guy who called round to fix the…
Great guy who called round to fix the manufacturing problem that we had with our leather sofa.A modular sofa by its nature apparently can be made by different people with different ideas. So we got out sofa balanced out. Looks good. Thanks!!!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind review! We're delighted to hear that our technician was able to resolve the manufacturing issue with your leather sofa and get everything balanced correctly. Modular sofas can sometimes have slight variations between sections, so we're pleased that the adjustments made such a positive difference. It's great to know you're happy with how it looks now.
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