Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before. The fitters called me on route... Mehr ansehen
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Das sagen Bewerter
Appointment time kept and engineer telephoned enroute when he was ten minutes away, work was very good he kept everywhere clean and put cover down to protect my floor. Polite and pleasant.
Unternehmen hat geantwortet
The engineer was very efficient and helpful. He steamed out the dent in chair arm, caused by foam being squashed in transit, and also explained how to use the angle recline lever ( which the delivery... Mehr ansehen
Unternehmen hat geantwortet
The very pleasant upholsterer arrived earlier than expected and quickly assessed the problem left by the delivery boys ... armrests not fitted properly. He fixed the problem on both sofa and chair and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4.6
Hervorragend
11'686 Bewertungen
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High standard of work
Referred to Emmiera from HSL Sofas, new sofa purchased from HSL had a few minor issues re finishing and also the electrics for adjustable seat. Got quick appointment from Emmiera, good communication day prior to attending and on day of appoiintment, work carried out to very goid standard, all issues resolved.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your experience. We're delighted to hear that the issues with your new sofa were resolved quickly and to such a high standard.
It's great to know that the appointment process was efficient, with clear communication both before and on the day of the visit. We're particularly pleased that our technician was able to address all of the finishing and electrical issues to your satisfaction.
We appreciate your kind words about our service and are grateful to HSL Sofas for entrusting us with your repair. Your feedback will be shared with the team, who will be delighted to know their efforts made a positive difference.
Thank you again for your review, and we wish you many years of comfort with your sofa.
Great workmanship.
We had Matt come and clean a stain/ mark off our new chair. Did an excellent job from start to finish. Great work Matt.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave a review. We're delighted to hear that Matt provided an excellent service and was able to successfully remove the stain from your new chair.
It's great to know that you were pleased with the service from start to finish and with the quality of the work carried out. We will be sure to pass your kind comments on to Matt, who will be thrilled to receive your feedback.
Thank you again for your recommendation and for choosing Emmiera Group. We hope you enjoy your chair for many years to come.
Great service
Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before.
The fitters called me on route to confirm parking and access etc. First fitter turned up and assessed the problematic realised sofa required parts he didn't have. New parts ordered and sent to our home and another fitter turned up to fit on another day. No mess, both fitters very pleasant and polite. No issues at all, great service throughout.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you had a positive experience with our service from start to finish.
It's wonderful to know that our customer service team kept you well informed throughout the process with booking updates and appointment notifications. We're also pleased that our technicians kept in touch regarding their arrival and took the time to assess the issue properly. While an additional visit was required to obtain the correct parts, we're glad this was handled efficiently and that the repair was completed successfully.
We're especially pleased to hear that both technicians were professional, polite, and respectful of your home, leaving everything clean and tidy once the work was completed.
Thank you again for your kind comments. Your feedback means a great deal to us, and we will be sure to share it with the team. We're delighted that we could resolve the issue and provide a great service throughout.
I have recently had a repair done on my…
I have recently had a repair done on my recliner which I am very happy with. Both technicians who called to firstly establish the problem and secondly to complete the repair were extremely friendly and professional.
The only reason for not giving 5* was that I had to wait approximately 4 weeks for the first appointment and 4 weeks for the second appointment for the repair, which was unfortunate when the recliner was out of use for that period.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We're delighted to hear that you are happy with the repair to your recliner and that both technicians provided a friendly and professional service while diagnosing and resolving the issue.
We do, however, appreciate your comments regarding the waiting times for both appointments. We understand how frustrating it can be when a recliner is out of use for an extended period, and we're sorry that the time taken to arrange the inspection and subsequent repair impacted your overall experience.
Your feedback is valuable to us as we continually review our scheduling and service processes to improve appointment availability wherever possible.
Thank you again for your kind words about our technicians and the quality of the repair. We appreciate your patience throughout the process and are pleased that the issue has now been resolved to your satisfaction.
I am very disappointed with the service…
I am very disappointed with the service provided by Emmiera Group\.
My appointment was scheduled for 10 October 2026, between 8 am and 6 pm\. According to the appointment reminder, I was supposed to receive a phone call or text message on the evening of 9 October to confirm a shorter time slot\. However, I received no notification at all\.
On 10 October, I was only contacted when the engineer arrived\. Unfortunately, we had already gone out for a meal\. I asked whether the engineer could return a little later, but I was told he was too busy\.
I understand that engineers have busy schedules, but customers also have work and family commitments\. It is unreasonable to expect customers to be available for an entire day without proper confirmation, especially when the company specifically states that a shorter time slot will be provided\.
I now have to rearrange my schedule and make time for another appointment because of this poor communication\.
I hope the company improves its communication and customer service, and arranges a new appointment promptly with adequate notice\.
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We are sorry for the frustration and inconvenience this situation has caused.
Unfortunately, as our technicians work overtime on weekends, it appears that on this occasion the technician experienced technical difficulties which meant we were unable to provide the reduced 6-hour time slot as intended. We appreciate that this was disappointing, particularly as you were expecting an update the evening before your appointment.
While we understand the inconvenience caused, our technician was unfortunately unable to return later that day due to his scheduled route and other customers who were also waiting for appointments. We hope you can appreciate that once a technician's daily schedule is underway, it is often not possible to rearrange visits at short notice.
I can see that you have since requested another Saturday appointment, which has been booked using the current availability we have. However, if you are able to accommodate a weekday appointment, please contact our office as we do have earlier availability that may be more convenient for you.
We sincerely apologise again for the communication issues you experienced and appreciate your patience while we work to resolve your furniture issue.
Good job done …
Had to wait a few weeks for the repair to be carried out. But a very good job done and worth the wait
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave a review. We're delighted to hear that you were pleased with the quality of the repair and that the work carried out met your expectations.
We appreciate your patience while waiting for the appointment and understand that delays can be frustrating. While we're sorry that it took a few weeks for the repair to be completed, we're very pleased to know that you felt the end result was worth the wait.
Thank you again for your kind comments. Your feedback is greatly appreciated, and we'll be sure to share it with the team. We're delighted that we could provide a repair you're happy with and restore your furniture to full use.
Antwort von Emmiera Group
Thank you for taking the time to leave a review. We're pleased to hear that our technician arrived on time and that you were satisfied with the service provided.
We appreciate your feedback and are delighted that we could assist you. Thank you again for your kind comments.
Found the fault they originally came…
Found the fault they originally came out to fix and did fix within minutes but then Paul found another fault and fixed that again within minutes. Pleasant guy who didn't make and mess, did his job and went happily on his way to his next job
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Paul was able to not only resolve the original fault quickly but also identify and fix an additional issue during his visit. It's great to know he provided a professional, efficient service, left everything tidy, and made the experience a positive one. We'll be sure to pass your kind comments on to Paul. Thank you for your review.
Repair man arrived
A lovely man arrived, he did the repair straight away with no fuss, made a good job of it, was very polite and went.
We were very pleased with the service.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that the repair was carried out quickly and efficiently, and that our technician was polite, professional, and made a great job of the repair. It's wonderful to know you were so pleased with the service you received. We really appreciate your review and your kind comments.
Very helpful
Very helpful - very considerate when realised downstairs floors had just been resanded and varnished ( original floorboards throughout house ) very careful with placement of tools and toolbag -and particularly when moving furniture and tipping 3 piece - good attitude and work standard
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such detailed feedback. We're delighted to hear that our technician was so considerate and respectful of your home, especially after your floors had recently been re-sanded and varnished. It's great to know that care was taken with tools, equipment, and moving your furniture, and that the work was carried out to a high standard. We really appreciate your kind comments regarding the technician's attitude and professionalism, and we're pleased you were happy with the service provided.
Made an appointment for a repair over a…
Made an appointment for a repair over a week in advance, no one showed up between the allotted times and I was never informed it got cancelled - I still haven’t actually got informed. Got sent a text a day later telling me to book an appointment. If I could give 0 stars I would! Awful customer service - zero communication! Their email responses are automated - meaning no one responds to your emails with an appropriate response but simply a standard script - so your questions are never answered. Awful service.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We are sorry to hear you were disappointed with your experience.
Following your review, we requested further information so that we could personally investigate the concerns you have raised and review what happened with your appointment. Unfortunately, we have not yet received this information.
We would like the opportunity to resolve this for you. Please contact our office at your earliest convenience so we can arrange a new appointment and carry out a full investigation into your concerns regarding the missed visit and communication issues.
We take all customer feedback seriously and are committed to putting things right. We look forward to hearing from you and working towards a resolution.
Sofa issue.
Your technician turned up to rectify an issue with our reclining sofas. He arrived and was very polite and professional. I explained the issue and he got straight onto the issue, within 10 minute he was done and out the door. Thankyou for sorting the issue.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that our technician arrived on time, was polite and professional throughout the visit, and quickly diagnosed and resolved the issue with your reclining sofas. It's great to know the repair was completed efficiently and to your satisfaction. We really appreciate your kind comments and are pleased we could help get everything sorted for you.
Exceptional polite technician taking…
Exceptional polite technician taking his shoes off when entering my property (not a lot of people do that) Came in assessed the job went to his van and back with equipment. Very caring of my belongings and the job excellent result. Taken me a long time to get nice furniture in my life and this TV Cotswold unit just fits so perfectly. Thank you I will be buying more.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that our technician was polite, professional, and respectful of your home, even taking the extra step of removing their shoes before entering. It's great to know they quickly assessed the issue, completed the repair to an excellent standard, and took such care with your belongings throughout the visit.
We understand how important cherished furniture can be, and we're pleased we could help restore your TV unit so it continues to fit perfectly within your home. Your kind comments about the technician's care, attention to detail, and workmanship are greatly appreciated, and we'll be sure to pass them on.
Thank you again for your review, and we look forward to being of assistance in the future.
Great service
Great service - the issue was sorted in an hour
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that the issue was resolved so quickly and that you were pleased with the service provided. It's great to know everything was sorted within an hour and that your experience was a positive one. We really appreciate your review and are pleased we could help.
Turned up on time
Turned up on time, efficient and sorted the problem
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that our technician arrived on time, worked efficiently, and was able to resolve the problem during the visit. Providing a prompt and professional service is something we take great pride in, so it's wonderful to know you were pleased with the experience. We really appreciate your review and your kind comments.
Button repair to Foot Stool
Button repair to Foot Stool. Ian from the Emmiera Group called 5 minutes before hand, he introduced himself upon arrival. He removed his footwear, he placed floor protection in his work area, assessed the repair, fully explaining what was needed and what he was doing at every stage. On completion he checked we were happy with the repair, and left our home as he found it. Ian is a credit to your company.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that Ian provided such a professional and considerate service throughout his visit.
It's great to know that he kept you informed every step of the way, from calling ahead and introducing himself upon arrival to explaining the repair process and ensuring you were happy with the completed work. We're also pleased to hear that the care he showed for your home, including removing his footwear and using floor protection, made a positive impression.
Your kind comments regarding Ian's professionalism, attention to detail, and respect for your property are greatly appreciated, and we'll be sure to pass them on. We're delighted that you were happy with the repair, and thank you for recognising Ian as a credit to our company.
The technician was helpful but…"
The technician was helpful but communication and availability was rubbish. The reasons I say this - their emails are all "no reply" and as for their availability - they refuse to discuss or agree more convenient delivery times. They simply give you a window and will not negotiate.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We're pleased to hear that you found the technician helpful and were satisfied with the service provided on the day. However, we're sorry to learn that our communication and appointment availability did not meet your expectations.
We understand that receiving emails from a no-reply address can be frustrating, and we appreciate your comments regarding appointment scheduling. While we work within agreed service timeframes and availability, we recognise the importance of flexibility and convenience for our customers. Your feedback has been noted and will be reviewed as part of our ongoing efforts to improve the customer experience.
Thank you for taking the time to share your thoughts with us.
Great comms fast resolution and great service
Great comms, fast work excellent service
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback! We're delighted to hear that you were pleased with our communication, the speed of the service, and the work carried out. We always aim to provide an efficient and professional experience, so it's great to know we met your expectations. We appreciate your support and look forward to assisting you again in the future.
Sofa Care Emmiera experience
The Emmeira’s sofa care agent was very professional. He arrived on time and assessed the situation promptly. He took care steaming the velvet cushions and I am pleased with the result
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that our technician arrived on time, assessed the issue promptly, and carried out the steaming of your velvet cushions with care and professionalism. It's wonderful to know that you are pleased with the results. We really appreciate your comments and will be sure to pass them on to the technician.
Respectful technician.
The service technician was respective of our home and carried out the rectification work quickly.
The only downside was the "estimated" arrival time had a large time schedule. Having a "call" to tell us that he was in the area would have made life easier.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We're pleased to hear that our technician was respectful of your home and carried out the rectification work quickly and professionally.
We're sorry, however, that the appointment window was broader than you would have liked. We understand that waiting in for a large time slot can be inconvenient, and we appreciate your suggestion regarding a call when the technician is nearby. Feedback like this is invaluable as we continue to look for ways to improve our service and make appointments more convenient for our customers.
Thank you again for taking the time to share your experience.
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