DS Bewertungen 

One of the worst companies I have ever had to deal with, cant get through to them via there phone number, every option is recorded message so forget that, emails take over two weeks to get a answer, when you do get a answer they then send you to dealers miles and miles from where you live who don't do the repair you need under warrantee so wasted time and journey, then give you numbers to call only to be told they don't do warrantee repairs so again waste of time, do DS really know what they are doing NO is the answer, 9 months and still no nearer to sorting out a warrantee issue, if I could give minus star I would, never again do i buy a DS or Citroen they and there staff have no idea how to handle customers, customer service, WHAT customer service, terrible company to deal with.

Awful customer service and no help. Light stays on after locked and engine off draining the battery.

Took it in 3 times and they’ve each time nothings happening. I’ve had the RAC out multiple times due to a drained battery to a faulty light staying on.

Time off work to go take it in, time off work for drained battery car won’t start. They don’t care and have to wait months to bring it in.

Awful customer service, have 1 or 2 dealerships every 300 miles.

DS customer care is absolutely disgraceful.
My DS has a failed timing belt. Something that DS had accepted fault on, as has put a safety recall out for this..
Yet are refusing to cover the costs of the damaged tining belt on my DS because I can not provided 3 receipts from past services- I HAVE ONLY OWNED THE CAR FOR 1 YEAR (Purchased Jan 23) The car has full service history (stamps in book) and I had a full MAJOR service (and yes, I have the receipt) done in Jan 24. But because I can not provide receipts of the other services (due to not owning the vehicle they will not cover the damage THEY ARE RESPONSIBLE for because it is 'their policy'...
Oh and to make matters worse, the car isnt yet 8 years old and hasn't even done 40k miles....
Nothing should be failing!!!

It has taken 2 weeks to get any response, of which I only got a response today because I asked to speak to the complaints team!

Please, please save your money and do not buy a DS and if you are unfortunate enough to already own one. I really hope you never have to deal with DS customer care. To be honest, I'd save your energy as it will be wasted.

My DS3 went into limp mode on the M4, leaving me stranded. All due to a fault known by DS. DS have put not only my safety but the safety of others at risk and have now left me with a 1.5k bill at the end of it!
None of this is due to anything I am at fault for!
Extremely unhappy and this will not be the last of it.
It is negligence!!!

Sell faulty brand new cars, ZERO support. 2-3 months waiting time on broken car with no courtesy vehicle. Now at a repair cente over 2 months. Paying for a car I’ve not used.

Amazing company if you want a faulty car and no repair or support for 6months plus.

I suggest you shop elsewhere

If I could give 0 stars, I would. DS Customer Care has to be the most useless customer care team in the UK. For a brand purporting to be prestige, the standard of service is shocking. No help. No replies to emails. No return calls. Nothing. Even when you do get through to them, they're unhelpful, obstructive and very poorly informed. You'd be as well asking the village idiot for help. Love my car but the service from both DS and their dealerships sucks.

They told me my DS3 etense had a range of 240 miles, so i expected 190miles. It only goes 90 miles on the motorway so is utterly useless for travelling to care for my mum 120 miles away.
I bought an extended warranty by when the car showed a fault 'shut down engine' and i couldnt drive it - they couldn't fit me in for a diagnostic for seven weeks! The warranty said I could claim for 3 days car hire.
Then I have tried to complain - they told me there is no way to complain. I have to go to the Ombudsman. The Ombudsman say I have to complain to them first.
NEVER EVER BUY FROM THESE SCAMMERS

Was about to buy the DS7 but the customer service is so bad including the GM. It’s a £39 000 car but they talk to me like I am a beggar. Lie after lie. Eventually they claim they sold it on my way to the office. Reading comments here was a close miss. They should be ashamed how they behave. Every question is an inconvenience to answer. I have not had anyone speak to me this badly since I can remember. Avoid like the plague

Unable to give zero or minus stars.
Absolutely the worst new car experience ever.
Performance line plus DS4
The customer service is the worst l have experienced anywhere.
When not satisfied l was told there is nobody higher than the call handler to escalate my complaint to.
The CEO must be answering the telephone.
AVOID THIS SHAMBLES OF A COMPANY.

De DS Store Wilrijk is telefonisch zo goed als onbereikbaar. Zowel ikzelf als mijn verzekeringsmaatschappij hebben vandaag (09/01/24) elk meer dan 10x geprobeerd de garage te bellen, zonder resultaat.
Uiteindelijk werd een rekening van 450 € opgemaakt zonder dat de wagen hersteld werd.
De navigatie die af en toe niet werkte, was na het verblijf bij deze garage volledig onbruikbaar

Bought my DS in April and was in six times as steering wheel wasn't straight so car pulled to the left. Now have an urgent recall but nearest garage is too far away for me to travel as I have health issues. Phoned customer care line and was told I would have to pay a pick up truck to take it to garage and bring it back as it's my responsibility to get it back in. I pointed out that I did not ask to buy a faulty car. I have made numerous calls and on one occasion I asked for the telephone number of one of the directors and was given the number for an insurance company.Team leaders do not speak to customers even after when advised by head office that they are obliged to . Urgent recall for possible breaking issue but no help from the company at all. Avoid this make
I phoned head office on 4/1 and was told no complaints department. Phoned customer service again and was told team leaders don't have phones. If you have a recall and can't get your car booked in then please record all attempts to do so. In the event of an accident then the manufacturer will be held responsible

I bought a DS9 - opera. After only 8000 km, the Navigation does not function properly and the cruise control is detective. I.have to wait one month for service

Absolutely horrific service. I have had my 23 plate car for 5 weeks. Steering wheel is not straight, car makes a large whining sound when turning steering wheel. Have been unable to get booked into a dealership as all diaries closed due to extreme demand. One dealership told me there are so many breakdowns they are overwhelmed. I have now received an email advising an urgent recall on my car and to get booked in. Unable to get booked in and going round in circles. Dealer has told me there are actually two urgent recalls for my car!! They have been out for 3 months so why have I had a car delivered with outstanding urgent recalls!! Sent from pillar to post. DS customer care is a shambles, multiple calls with no help. Unable to speak to a manager as none available, no team leaders either apparently. Promised call backs and emails to raise investigations and get me booked into a dealership, still waiting!! Call back only be told nothing has been actioned. 5 weeks in and not even sure the car is safe to drive!!. Trading standards and legal advice now being contacted. To add insult to injury the first DD has just been taken from my account! Paying for a car not fit for purpose. Steer well clear of this shambles. Never had such poor customer service in all my days. Trying to get a complaint raised is nigh on impossible.

just purchased a used DS3 from Tates in Crawley, excellent customer service, no big sales push to force anything so you can make your own mind up, would thoroughly recommend. Good handover too. However, dealer is more than 2 hours from me and lack of local dealership could be an issue in the future. Having read the reviews already on here it does look extremely scary as a DS owner, I can only hope that ownership turns out to be positive. Why vast swathes of the UK are without these dealers I have no idea, as they will never get the sales, numbers or coverage needed for a broad ownership across the range. Happy to update the review as time progresses, positive or negative.

What a mistake buying this.
Electric DS one dealership in the whole of the north?
Two months to get the car in that is under one year old rattling like an old banger on the suspension and won’t charge the whole quality and infrastructure is shocking. It was cheap on lease but wish I would have paid more for something more quality. Absolutely appalled do not buy one of these.

Literally the worst customer service experience I've had.

I've been lied to, hung up on, laughed at and ignored by DS Customer Service - all calls were recorded to prove this.

The only employee I managed to get the name of is Ibukunoluwa Oluwalade, she has zero compassion or basic people skills. She's the one who laughed at me. She'd mumble down the phone and sound like she's speaking from a script. I'd ask basic questions and she'd ask completely unrelated questions in return.

My case manager was changed countless times, my calls were NEVER returned, I've have to submit the same information over and over to them.

I've constantly been refused being able to speak to a manager, I placed a complaint which took about 3 months to resolve - only to be told by another employee (not a manager or supervisor) via email that they've looked at my complaint and will deal with it. No details, no phone call. How am I supposed to know they'll do anything about it and give me any feedback and closure to this????

I've had to scrap my car and have lost £20,000 of my savings.

Their lack of common sense and care is actually affecting peoples lived. I've lost so much money and all my trust in the company.

When your DS (under original manufacturers warranty) warns you to stop driving and you are recovered to home by the RAC you might imagine your local DS Salon (WR Davies Stafford) would endeavour to see the car without delay. How about an appointment three weeks in the future!? Perhaps they are overwhelmed fixing other broken DS cars? And in the meantime DS Customer Assistance won’t provide a courtesy car until the car is with the dealer for diagnosis.

So it’s a big thank you to DS Salon Stafford (aka WR Davies Citroen) and DS Customer Assistance for leaving us high and dry.

We are (were) a longstanding customer of WR Davies and have purchased three cars (all new Nissan Qashqai) from them over the years. Our DS has been serviced exclusively by the WR Davies DS Salon Stafford for the last two years - although the stop/start function has never worked.

There was eventually a solution to the breakdown issue that didn’t involve a three week wait in limbo - thanks to the RAC picking the car up again and taking it 25 miles to another dealer (NOT part of the WR Davies group) and arranging a courtesy car. RAC 10/10 DS 0/10 WR Davies less than zero.

Lesson learned - no more Stellantis products (DS, Citroen, etc) on our drive and no more dealings with WR Davies.

Footnote: DS sold and replaced with a more reliable brand from a dealer who cares about their customers.

The wet belt had disintegrated into the engine and caused alot of problems with the car, car had only done 40k miles. Got told by DS in April that they will refund the parts for the car, yet I'm still waiting to be paid!!!!!!!! Everytime I call I get told there is nothing they can do as its been processed! They can't tell me when I'm getting the refund or even give me a number for the refund department, there is never a manager to speak to and most of the customer service representatives are so rude.!!! The whole thing is a joke!!!

4 year old car getting its MOT and get a call to say the front LED lights are not working at all. I call customer care, they told me to phone my local garage which there are only two, they tell me I cannot get an appointment until 15th September!!! That is more than a month away and I can’t drive my car as the lights do not work?? Anyway I call customer care back and a man tells me nothing can be done as the car cannot be looked it, he wasn’t helpful at all and basically told me I either need to pay my local MOT garage to fix the car or wait till 15th September. I have had 6 different brands of car and not once have a been treated like this, any issues I had they took the car back In right away, especially when there were faults out with wear and tear!! LED lights are supposed to last 10-15 years, not 4! I use my car every day for work, how can I go a month not being able to get to work??? This is the worst service I have every experienced and I will make sure everyone I come into contact with knows how terrible DS are to deal with.

Having owned 5 DS cars, nothing has gone wrong and service at service time has been good. The DS7 Crossback was excellent. Now driving the new DS4 and I am very pleased with the performance and luxury. My only gripe is the small dealer network.