From the start of the process everything was dealt with in a timely fashion throughout. Special mention goes to Shanigh who was on hand every step of the way. From communicating my initial delayed del... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered yet another company car through DVS, what was Pendragon. Jared was golden dealing with my many varied enquiries for optional items and kept me up to date through the lengthy shipping from Ch... Mehr ansehen
Unternehmen hat geantwortet
Lindsey and Shanigh were both very helpful from the application stage through to vehicle delivery. I had initially ordered a vehicle but changed my mind after test-driving several cars, and they were... Mehr ansehen
Unternehmen hat geantwortet
Dealt with mainly Shanigh and Lindsey for part of the process, both were extremely helpful especially Shanigh who was on it with sending over options and availability of cars I was looking at. E... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Driveway Vehicle Solutions, has been helping UK businesses reduce the cost and administrative burden of running vehicle fleets since 1982. Today, as part of Lithia UK, Driveway Vehicle Solutions continues to build on this heritage by combining industry expertise, customer-focused service and smart technology to deliver flexible fleet solutions that support the evolving needs of businesses and their drivers. Our services include Company Cars and Vans, Employee Car Benefit Schemes, Fleet Management, Rental Vehicles, and Personal Leasing.
Kontaktinformationen
Lithia House, NG15 0DR, Annesley, Vereinigtes Königreich
- 01332 267367
- DrivewayUK@lithia.com
- drivewayvehiclesolutions.co.uk
4.6
Hervorragend
251 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Excellent Customer service from Leanne!
Leanne at Driveway Vehicle Solutions couldn't have been more helpful. She was very knowledgeable, and helped me sus out the process of transferring a repair on our car from a Vertu garage to an Evans Halshaw garage.
Leanne helped with every step with a warm tone and concise information. Couldn't thank her more.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Sean,
We are so pleased to hear about your positive experience! It's wonderful to know that Leanne provided such helpful and clear assistance with your car repair transfer. We truly appreciate your kind words.
Customer Experience Team.
Quick and simple
Thanks Leanne everything sorted quick and easy
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Shane,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Experience Team.
Great service from the team
Great service from the team. They answered questions throughout the process and were very responsive, even chasing up our charger installation.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Ryan,
Thanks for the review.
It’s great to hear you’ve had a positive experience with the team.
All the best!
Customer Experience Team.
I was having difficulty resolving a…
I was having difficulty resolving a paper work error on a warranty expiry date. After a few emails and different telephone conversations I was put through to Leanne. She was reassuring and extremely efficient getting hold of the right people and getting the policy reinstated with correct expiry within half a day. This has allowed me to now book a diagnostic appointment. Many thanks again to Leanne.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Haydn,
Thank you for sharing your positive experience with us. Its great to hear Leanne was able to efficiently resolve your paperwork error and reinstate your policy.
Customer Experience Team.
Great and easy experience ordering my…
Great and easy experience ordering my first salary sacrifice vehicle. Both Lindsey and Shanigh kept me informed all throughout the ordering process, regular updates, quick in returning the information from my questions, absolutely faultless thank you both so much!
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Scott,
We are so glad to hear you had such a great and easy experience with your first salary sacrifice vehicle order. We truly appreciate your kind words and positive feedback!
Customer Experience Team.
Prompt response
Stand out person for me during my interaction with EH Guarantee was Leanne. She responded to my queries quickly and provided clear advice and what steps needed to be taken, when and how.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Helen,
We're so happy to hear about your positive experience! We truly appreciate you sharing your kind words and are glad we could assist you effectively.
Customer Experience Team.
Overall fine. Some room for improvement but relatively minor..
What was good:
The value of the car and the car itself.
The relatively easy ordering process (via salary sacrifice).
The web portal was good.
Where improvements could be made:
Intermittent updates about expected delivery date and order status at least weekly.
A call the day before delivery indicating what time hand over is expected.
Our car arrived at 9pm which made it hard to tell if everything was OK in the dark (it was).
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Mike,
We are delighted to hear you found value in your car and appreciated our ordering process and web portal.
We acknowledge your suggestions regarding delivery updates and pre-delivery communication, especially concerning late arrivals. Your feedback is incredibly valuable and will be shared internally as we look to improve our communication processes, including order updates and delivery coordination.
Thanks again for sharing.
Customer Experience Team.
beware potential pendragon car leasers
beware potential pendragon car leasers, hidden fees that are a total scam. get a ticket or fine of any kind, just for forwarding on to you, these grifters charge you insane 'admin charges'. never any response to any queries about these charges by phone or email, and then they keep adding late fees. total racket. discussing with ombudsman.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Faz,
We’re sorry to hear that you’ve been left feeling disappointed and frustrated, and we do appreciate you taking the time to share your feedback.
Administration fees relating to fines or penalties are outlined within the lease agreement agreed at the start of the contract, and these reflect the process involved when we receive and manage notices from third parties. We understand, however, that these charges can feel unexpected, and we’re sorry if this wasn’t clearer at the time.
We’re also sorry to hear that you feel your queries were not responded to as you would have expected. This isn’t the experience we aim to provide, and if you would like to reach out please email us at uk_pvm_customer.support@lithia.com.
Customer Experience Team.
Prompt and helpful
I messaged to update my policy to reflect a registration plate change and Leanne was really prompt and helpful in guiding me through the steps.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi HVS,
We appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Leanne.
Customer Experience Team.
Great communication
Great communication, great service and super helpful
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jordan,
We appreciate you taking the time to share your positive experience. We're happy to hear that our service was helpful and communicative!
Customer Experience Team.
All good throughout the ordering…
All good throughout the ordering process and when we ‘jumped in’ and spoke with the actual supplier they remained helpful and understood our reasons why. Smooth as could be overall process
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Ian,
We're happy the ordering process was smooth and that our team was helpful and understanding. Thank you for your positive feedback; we appreciate it!
Customer Experience Team.
Leanne was very helpful when dealing…
Leanne was very helpful when dealing with driveway vehicle solutions
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Adam,
Thanks for sharing your recent experience!
It sounds like Leanne has done a great job helping you during your dealings with us.
I'll be sure to pass your kind review on.
Customer Experience Team.
A quick and easy process to change over…
A quick and easy process to change over my reg thanks to Leanne’s efficient response. Was all processed and sorted within a couple of hours! Thanks for the help.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Faye,
We're pleased to hear that the registration change was quick and easy! We appreciate your positive feedback and are so glad we could efficiently sort everything out for you.
Customer Experience Team.
Leanne - a real asset to the company!
I’d like to take a moment to recognise the outstanding support I received from Leanne in the Evans Halshaw Guarantee department.
I had been trying to submit a claim for quite some time and encountered repeated difficulties with the dealer. Despite multiple attempts, the process wasn’t moving forward and became increasingly frustrating.
Leanne truly went above and beyond to help resolve the situation. She took the initiative to contact the dealer directly and patiently guided them through the process step by step. Thanks to her persistence, professionalism, and willingness to go the extra mile, my claim was finally submitted and processed successfully.
Her dedication to customer service made a significant difference, and I’m very grateful for her support throughout what had been a challenging experience. Leanne is a real credit to the team.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Arti,
We're so happy to hear about the outstanding support you received! We appreciate you recognising the efforts to resolve the difficulties you experienced with your claim. It's great to know the dedication made a significant difference, and we thank you for sharing your positive experience.
Customer Experience Team.
Super quick and efficient help from…
Super quick and efficient help from Leanne with changing a reg over on my car, really quick responses to emails and reg changed straight away.
Thanks
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jen,
We appreciate your positive feedback and are glad the email responses were helpful and efficient.
Take Care,
Customer Experience Team.
Portal issues
I was having difficulty navigating and choosing my company car on the online portal. Abbie shorter got in touch with me and we set up a teams meeting so she could help me.
Abbie was brilliant, she made the whole
Process a lot easier and explained everything in detail. She always stayed in touch with me and kept me up to date on the progress of my order.
If anyone has any issues regarding there vehicles or the online portal I’m sure Abbie will sort it.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Josh,
We're happy to hear that you had a positive experience with Abbie. We appreciate your feedback regarding the assistance you received with navigating the online portal and choosing your company car. It's great to know that the detailed explanations and regular updates were helpful. Thank you for sharing your experience.
Take Care,
Customer Experience Team.
Great Experience
Leanne dealt with my enquiry quickly and efficiently. She was very helpful.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Nigel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Leanne.
Have a lovely day!
Customer Experience Team.
Great customer service
I was worried about how quick the response was going to be but Leanne was very quick with a response, clear and very polite. Thanks again Leanne!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jack,
We appreciate you taking the time to share your positive experience with us. It's great to hear that you received a prompt, clear, and courteous response.
Thanks again,
Customer Experience Team.
Customer service received from Leanne…
Customer service received from Leanne was brilliant. She guided me through the process for dealing with my enquiry and sorted everything out in a courteous, efficient and professional manner. Thank you Leanne.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Douglas,
We're happy to hear that the assistance you received was brilliant! We appreciate your kind words about the courteous, efficient, and professional support provided. Thank you for sharing your positive experience.
Take Care,
Customer Experience Team.
Amazing service and very helpful staff…
Amazing service and very helpful staff really would recommend
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Zowie,
Thank you for your kind feedback and recommendation, we really appreciate it!
Take care.
Customer Experience Team
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