From the start of the process everything was dealt with in a timely fashion throughout. Special mention goes to Shanigh who was on hand every step of the way. From communicating my initial delayed del... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered yet another company car through DVS, what was Pendragon. Jared was golden dealing with my many varied enquiries for optional items and kept me up to date through the lengthy shipping from Ch... Mehr ansehen
Unternehmen hat geantwortet
Lindsey and Shanigh were both very helpful from the application stage through to vehicle delivery. I had initially ordered a vehicle but changed my mind after test-driving several cars, and they were... Mehr ansehen
Unternehmen hat geantwortet
Dealt with mainly Shanigh and Lindsey for part of the process, both were extremely helpful especially Shanigh who was on it with sending over options and availability of cars I was looking at. E... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Driveway Vehicle Solutions, has been helping UK businesses reduce the cost and administrative burden of running vehicle fleets since 1982. Today, as part of Lithia UK, Driveway Vehicle Solutions continues to build on this heritage by combining industry expertise, customer-focused service and smart technology to deliver flexible fleet solutions that support the evolving needs of businesses and their drivers. Our services include Company Cars and Vans, Employee Car Benefit Schemes, Fleet Management, Rental Vehicles, and Personal Leasing.
Kontaktinformationen
Lithia House, NG15 0DR, Annesley, Vereinigtes Königreich
- 01332 267367
- DrivewayUK@lithia.com
- drivewayvehiclesolutions.co.uk
4.6
Hervorragend
251 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Booking car in for a service
I emailed Agility to get my car booked in for a service. I thought this would take a few days to resolve and get back to me.
Within a few hours, I had heard back and haven’t car booked in next week.
Fantastic, professional, efficient work from Leanne who made the contact with me.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Paul,
We're so happy to hear about your positive experience with us! It's wonderful to know that Leanne provided such prompt and efficient service for your car booking. We appreciate you sharing your feedback.
Customer Experience Team.
Overall it was a really positive and…
Overall it was a really positive and pleasant buying experience. A special mention should go to Shanigh who was really helpful with regular updates througout the process. Very impressive customer service!
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Paul,
We are so pleased to hear about your positive buying experience! We truly appreciate your kind words regarding the helpful updates provided throughout the process.
Customer Experience Team.
Great Customer Service
Great customer service from Lindsey quick at responding to my emails and questions when placing my order and also from Shanigh with updates on my delivery both by email and phone. The cost of the car was extremely good too
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Paul,
We're delighted to hear that Lindsey and Shanigh provided excellent customer service throughout your journey with us.
We're also pleased that you found the vehicle to be competitively priced and that your overall experience was a positive one.
Thank you for choosing Driveway, and we hope you enjoy your new car. We look forward to assisting you again in the future.
Customer Experience Team.
All very helpful
All very helpful, and Shanigh was brilliant!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Joe,
Thank you for taking the time to leave us a review.
We're delighted to hear that Shanigh provided such brilliant service. We'll be sure to pass on your kind comments, as recognition like this means a great deal to our colleagues.
Customer Experience Team.
Great service by Shanigh and Lindsey
Great service by Shanigh and Lindsey, both made the process very easy, and went through everything that needed to be completed, the car was delivered and everything ran very smoothly.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Robert,
We're so happy to hear that our team made your experience easy and smooth. We appreciate you sharing your positive feedback!
Customer Experience Team.
Great service from start to finish!
The whole process from selecting a vehicle, reviewing the spec, placing the order to delivery was seamless and efficient. Lindsey and Shanigh were always on hand to support and answer my barrage of questions!!
Thanks - would definitely recommend!
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Clare,
We are so pleased to hear that your entire process, from selection to delivery, was seamless and efficient. We truly appreciate your kind words about our team's support and responsiveness to your questions. Thank you for your recommendation!
Customer Experience Team.
Warranty Policy Issue
Leanne was great. Very promptly sorted out out an issue I had with a dealership who hadn't set my warranty up. She also helped me swap my registration details. Thank you for your help 😀
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Katie,
Thank you for taking the time to leave this review. We're delighted to hear that Leanne was able to help resolve the issue with your warranty quickly and efficiently. We'll be sure to pass on your kind feedback.
Customer Experience Team.
First time using Driveway as part of my…
First time using Driveway as part of my salary sacrafice scheme. Top customer service both pre-sales, ordering and post delivery. Special mentions to Lindsey and Shanigh for their support, and super quick responses to any queries I had. Would recommend.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Ceri,
Thank you for taking the time to share your experience and for choosing Driveway as part of your salary sacrifice scheme.
We're delighted to hear that you received excellent support throughout your journey, from ordering your vehicle right through to delivery and beyond.
We'll be sure to pass your kind comments on to Lindsey and Shanigh, who will be thrilled to receive your recognition. Thank you for your recommendation, and we hope you continue to enjoy your new vehicle.
Customer Experience Team.
Leanne was very prompt in answering my…
Leanne was very prompt in answering my emails and gave me appropriate advice. Thank you Leanne. I've never done this before so your support was invaluable
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Kerry,
We're so happy to hear our support was invaluable to you! Thank you for your kind words; we truly appreciate your feedback.
Customer Experience Team.
Repairs authorisation process - ridiculous
The repair authorisation process is THE most painful and utterly pointless one known to man. Tyres - the depot calls the kwikfit call centre who call the driveway leasing centre, who dont answer . Two fitters on the phone continuously for 1.5 hrs, unanswered. Tyres got replaced (worn on the edges due to misalignment) then got told cant do wheel alignment as the machine has been condemned and isnt likely to be replaced !!!!!
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Good Afternoon,
Thank you for taking the time to leave your review.
We are very disappointed to read your comments regarding your experience, particularly in relation to our partnership with Kwik Fit. We appreciate how frustrating this situation must have been for you.
While Kwik Fit manage their own authorisation processes directly, we take feedback like this very seriously and would like the opportunity to look into this further for you. Please email us on UK_PVM_Customer.Support@lithia.com.
Thanks Customer Experience Team.
This our 1st time of using Driveway…
This our 1st time of using Driveway Vehicles Solutions, though the whole process they have been very helpful with each process, we have only had our car a couple of weeks but any small problems we have help setting accounts on the car the reply’s have been very fast and very helpful.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi David,
We appreciate your kind words and taking the time to leave us this review. Its great to hear about your positive experience with us and how helpful the team have been.
Customer Experience Team.
Dealt with Leanne who was extremely…
Dealt with Leanne who was extremely helpful and quick with responding to my questions all in all a good experience.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Nigel,
We are so happy to hear you had a good experience. We appreciate your kind words and positive feedback!
Customer Experience Team.
DVS - Jaecoo 5
I’ve only had my new Jaecoo 5 for a week, but first impressions have been really positive. The car itself is well-equipped with all the options I was looking for, it feels great to drive so far, and I managed to get a really good deal on it.
There was a delay getting the car, but this wasn’t the fault of DVS. Throughout the process I was kept fully updated with weekly communication from Shanigh, who has been a great help and made the experience much easier. If I ever had a question or needed to call, she was always available and very responsive.
The delivery experience was great, the vehicle arrived on a transporter, clean and well presented, which made a great first impression. The handover from the delivery driver was particularly good; they were helpful, informative, and took the time to walk me through everything I needed to know.
Overall, it’s been a very smooth and professional experience from start to finish, and I’m really pleased with the car so far.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Nick,
Thank you for taking the time to share your feedback—it's fantastic to hear such a positive first impression of your new Jaecoo 5.
We’re delighted that the vehicle is meeting your expectations in terms of specification and driving experience, and that you were able to secure a great deal. It’s also great to hear that, despite the initial delay, you felt well informed throughout. Shanigh will be especially pleased to know her regular updates and support made the process easier for you—she’s a real asset to the team.
Thank you again for your kind comments. We hope you continue to enjoy your new car, and we’ll be here should you need anything further.
Customer Experience Team.
Good overall experience
Overall, my experience with the salary sacrifice scheme has been very positive. The process of ordering and taking delivery of my Tesla was straightforward, well managed, and easy from start to finish. Communication throughout the scheme process was excellent, and I genuinely couldn’t fault the support and guidance provided.
The one area I feel could be improved is the experience with Pod Point. Communication wasn’t as seamless, and I found myself needing to make several calls before reaching someone who could assist and move things forward. While I’m now in the process of arranging an installation date, this stage took longer than expected.
That said, I would like to recognise Shanigh in particular, who has been excellent throughout. She was very helpful, responsive, and did everything she could to support and progress the installation process.
Overall, a great experience with the salary sacrifice scheme and one I would recommend, with only some room for improvement around charger installation communication and lead times.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Paolo,
Thank you for taking the time to share such a detailed review of your experience.
We’re delighted to hear that you found the salary sacrifice scheme straightforward and well managed, and that communication and support throughout the process met your expectations. It’s particularly great to see Shanigh recognised — we’ll be sure to pass on your kind feedback to her.
We’re sorry to hear that your experience with Pod Point didn’t match the same standard, particularly in relation to communication and the time taken to progress your installation. We appreciate you highlighting this, as feedback like yours helps us work closely with our partners to improve the overall customer experience.
Thank you again for your recommendation, and we hope you continue to enjoy your new Tesla.
Customer Experience Team.
Kristian was fantastic and helped sort…
Kristian was fantastic and helped sort out a very complex problem - Thank you!!
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Dr. Mike Dadd,
Thank you for taking the time to leave us such a great review and so pleased Kristian could help resolve your complex problem. Thank you for your kind words!
Customer Experience Team.
I had bought a car and had a warranty…
I had bought a car and had a warranty with this company and then put my private number plate on so I contacted them re my change the quickly came back to me with what I had too do the service I received was amazing
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Michael,
We're so happy to hear our team provided amazing service with your number plate change. Thank you for sharing your positive experience!
Customer Experience Team.
Second car through the scheme as…
Second car through the scheme as unfortunately the first one got written off.
Mainly dealt with Shanigh on both occasions who I have to say was excellent.
Whole process was easy which was great.
Thank you
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jodi,
We’re really pleased to hear that the process was straightforward for you, especially during what must have been a difficult situation after your first car was written off. It’s great to know that Shanigh provided excellent support on both occasions—your feedback will certainly be shared with her.
Thank you very much for your kind review.
Customer Experience Team.
I emailed the company with my enquiry
I emailed the company with my enquiry, and Leanne got back to me also immediately, and dealt with amending my policy. The process was simple, fast and efficient.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Jane,
We're so glad to hear your policy amendment was simple, fast, and efficient. We appreciate your kind words!
Customer Experience Team.
Good positive experience
I had to complete a change of registration and spoke with Leanne, who clearly explained what was required and followed this up promptly by emailing the instructions. She maintained excellent communication throughout, responded quickly to any queries, and thanks to her support a positive outcome was achieved.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Ste,
Its great to hear about your positive experience with us. We appreciate you sharing your kind words and are glad we could assist effectively.
Customer Experience Team.
Driveway Vehicle Solutions
This is a review of my experience with the Driveway team, I have not been into any car dealerships.
From the start of my ordering process to the handover both Lindsey and Shanigh have been brilliant, the communication was excellent, I knew exactly what was going on and if I had a question it was replied to in an acceptable time frame.
The web site is very easy to use, allowing me to get the price for the car and adding my wife on the insurance.
The hand over was hassle free, the car was delivered to my place of work on a trailer, all in it took less then 10 minutes.
All in this is a very easy way to get a new car and taking advantage of now being in a big motor trade group.
The only frustration I had was getting the Leapmotor App to work with the car, this took about a week to get to work, I think it was the supplying dealership not registering the car.
So overall a very positive experience getting my first car through the scheme, hopefully in two years time it will still be running so I can get a replacement car then.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Driveway Vehicle Solutions
Hi Craig,
Thank you so much for taking the time to share such a detailed review of your experience with Driveway — we really appreciate it.
It’s fantastic to hear that Lindsey and Shanigh provided such excellent support throughout your journey, and that communication was clear and timely from start to finish.
We are, however, sorry to hear about the initial difficulty you experienced with the Leapmotor app. We understand how frustrating this must have been, particularly when everything else had gone so smoothly, and we appreciate you highlighting this. Your feedback is invaluable and helps us improve the experience for future customers.
Overall, we’re delighted that your first vehicle through the scheme has been such a positive experience, and we hope you continue to enjoy your new car over the coming years. We would be more than happy to assist you again when the time comes for your next vehicle.
Customer Experience Team.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.