DJ CITY Bewertungen 173

Completely disgraceful service!
As another reviewer mentioned, I wish I had read this feedback before ordering...!
I can't yet comment on the products as they haven't even arrived!
I understand that Melbourne stores are closed due to Covid, however the service and communication is completely non-existent! As of yesterday I have called DJ City somewhere in the vicinity of 50 to 70 times over the past two days!
On the two occasions I have spoken with someone, given the matter was urgent, I eventually had to try call them back as there was no follow-up from their support team.
On the one occasion a staff member did attempt to call back, although I unfortunately missed the call, however that was it - they never tried to call back again. I called back immediately on the same number that called me - another 10 to 20 times, but of course there was no answer!
Prior to purchasing I contacted DJ City to discuss delivery times with a staff member, just to ensure we would receive the items in time for our party (which was in 16 days).
It seemed to start well as I was advised via email that same day that the items had been dispatched, and even received a Auspost tracking number, however it turns out that the items weren't actually sent for another 5 days! This is unacceptable! The purchase was based on their assurance of a quick dispatch!
Don't get me wrong, the 2 staff members I finally spoke with were polite, but the follow-up was completely non-existent.
Where this company really let us down was, knowing that the items weren't going to arrive, I advised them I wanted to purchase a 2nd kit and arrange a courier, however this is where it stopped! There was no help from them at all.
With time running out to the start of the party, nobody would answer any of the phone calls, nobody called back to help, nobody followed up on the one call they did make! Absolutely nothing, no help!
And as a result, we had no equipment and the surprise party didn't go ahead! A family event was ruined due to the complete lack of professionalism from this company.
As I mentioned at the beginning, I can't yet comment on the products as they haven't even arrived, however I would certainly not recommend this company, based not only on my experience, but as I unfortunately realised too late, the experience of many others.

Purchased a Rode NT USB microphone, was notified it will take 2 weeks to arrive, after 2 weeks they said it will be delayed until mid-September, I said I wasn't willing to wait so I wanted a refund. haven't heard from them since. tried to call many times but no response. Sent 2 emails with no luck in replies. i should have checked the reviews beforehand. I am not one to usually write negative reviews but this one i couldn't leave alone

I didn't read these reviews till after I ordered my Arturia Keylab mk2 and was worried something would happen. Well I received the keyboard on time with no delays despite corona and I thought that was going to be the end of the story.

However I found there were issues with my keyboard and immediately emailed support explaining my problem. They got back to me like 2 days later and we then we sent emails back and forth over the next few days while I was trying to solve what was wrong with my keyboard. When I requested a refund he sent me the label to cover the shipping and I was prepared to send it back.

In the end I solved the problem, it was a firmware issue with the keyboard and it wasn't fully compatible with my computer. Artuira are apparently working on a fix but in the meantime I got an audio interface and midi cables to play the keyboard on my computer with no issue.

I've let support know I won't be needing a refund anymore and thanked them for the emails and communication. My experience with DJcity was a very positive one and in stark contrast to others here saying to avoid online ordering and that they have no communication. I will be posting this review elsewhere as well because good behaviour like this needs to be rewarded.

Thank you Kyle M for your support service and the people at the Dandenong store who shipped the keyboard.

DONT DO IT. I spent 90 and got absolutely NOTHING!!!! No response, no customer service, no phone calls returned but they TOOK my money. Couldn't download desktop app to my laptop so $90 just went into someone's pocket and I could have waited and just got BPM supreme. Just make sure you have a domain and business email
This ISH sucks!!!!!!!

don't try their online service.
they may offer nice service in the stores, but online shopping experience is just awful. no communication, no service, very very slow response. i thought that sort of business never exist in Australia.

Great friendly staff at the Mansfield store. Have bought plenty of stuff from them over the years. The in house AVE brand is good for the low price, and they generally have good variety of stock in store. Only thing that would be better is I wish they would accept business purchase orders instead of cash payments only, but otherwise can't complain.

I have been doing business with these guys for years. Always been excellent. Nothing has ever been a issue. Highly recommend them. Sound House Tasmania Pty Ltd

They have always been prompt with supplying equipment. The quality is good and customer service is great. I thought recommend them.

Ordered a a reloop DJ package took 3 weeks and constant hassling before they delivered it, when it arrived one stylus was broken and both time code records were warped. Could not get through on the phone. emailed at least 10 times to return faulty items. Wasn't until I went to the department of fair trading and opened a PayPal complaint that they finally got back to me.

Trust me and don't buy online, they don't send at any reasonable time and don't answer phones.

16 June - ordered a mixer, got an e-mail (we've got your money, hold tight; card balance decreased)

... silence..

23 June - started to worry. Tried to phone them, noone picked a phone. E-mailed: silence.

24 June - used the chat on their website, mentioned a Fair Trade complain, received a reply that they did't have the item in stock now and suggested to send a refund. Agreed.

silence

3 July - emailed them; wrote to the chat - no reply. Phones were not answering too

6 July - received an e-mail that my item was dispatched.

Seriously? I already bought the damn mixer from another company (which was dispatched next day and delivered in a week) once I agreed on the refund! Why on Earth do I need the 2nd one?!? OMG.

Stay away from these people if you want to remain sane!

Same experience as many others. Phone calls are ignored and one month passed without any product being delivered. Do not shop at DJ City.

I don't think there's much point in repeating reviews on here but my experience is the same. Ordered a product which was in stock (amplifier - #617640) over 2 weeks ago promising 2 day shipping. 2 weeks later still not shipped although they billed my card instantly. Phones unanswered, live chat unanswered. I will not shop here again - if you value your sanity or want the product you ordered, I advise that you do not either.

They didn't replied to my email. Did not even pickup calls. I couldn't believe they could be this ignorant. Never going to buy anything from them again.

Purchased an item a month ago. Requested a refund. I've received NO reply to any emails (Ive sent 4), NO refund & NO product. Worst customer service ever. Will never deal with again. Disgusting!

This company is a scam. They take your money for an on line order and when you are expecting the next transit email it never comes and then do not reply to emails nor do they pick up the phone from all numbers given on the initial invoice. This is definately a scam. Pay pal should drop them off their creditors. Beware everyone!!

Pathetic customer service. Ordered months ago. No contact, can’t get through. Just like everyone else it seems according to the reviews. Except their own website which has 5 star reviews. Shonky business!

emailed them about some gear! Thomas replied done me a good deal awesome postage happy with the end products.

Thanks Thomas

I would have given no stars if it were an option. Like most people who have rated DJ City on this website, I have had a mystifying experience ordering online with this company. They took my money and then couldn't ship due to a claimed extraordinary demand in their warehouse. I had neglected to check Trust Pilot because I thought a business with six bricks and mortar stores would have to be ok. Silly me....

Once I read the reviews on this site, I tried to contact them to push my order. I rang the 1300 phone number dozens of times over multiple days and never had an answer. I rang every store in Victoria multiple times and never got an answer although I did get the after hours answering machine at Oakleigh around midday one day. I emailed both the sales and support email addresses and did get some sporadic responses telling me that the demand they were experiencing meant that they couldn't tell me when my order would ship. These responses were from three random people who also work in the Victorian stores and I was never able to speak to any of them. I did manage to have someone pick up the phone in the NSW store, but that person couldn't do anything but send an email to the same place that I had.

There was no co-ordination in the responses I received. It was Groundhog day a number of times, where I was told the same thing by different people. Apparently the staffing is such that all the store employees are charged with monitoring the sales and support email boxes. They respond but don't do anything. There is absolutely no customer support workflow in this company.

After 8 days of no indication as to when my order would ship, I notified them by email that I wanted my order cancelled and my money refunded. Again I was told by email that they would do this, but again nothing happened. I then noticed that the status of my order was moved from "Paid Processing" to "On Hold". At this point they could have just cancelled and refunded.

I then started a dispute with my credit card provider and PayPal, and eventually received notification that they had done a PayPal refund. The reason given for the refund was that they didn't have sufficient stock to ship my order. This had NEVER been mentioned at any time, and indeed looking on the DJ City website at the time I received the refund notice, it claims that there are 23 items in stock across their warehouse and physical shops. Someone is telling porkies....

Some other observations include the fact that DJ City has a 5 star review badge on the front page of the website saying that there are 16K certified reviews of the company. That badge is not a hyperlink so the 16K certified reviews are not reachable that way. By googling "DJ City review" you can find a url to reviews are which obviously is hosted by djcity. There are at least 30 very positive reviews there praising the timely delivery of online orders in the same time frame that I placed my order, and where I was being told that they were unable to ship because of huge demand...

Again someone is telling porkies.

There is currently a "special offer" still on the website offering a "free gift" for orders over $300. In my first email to DJ City I questioned why I wasn't offered the opportunity to select a gift as my purchase clearly qualified. I was told that it was a promotion while gift stocks lasted and that they must have just run out. They must have just received more gift stock or...

again someone is telling porkies.

Once I started the dispute with PayPal, I decided to order the kit with StoreDJ. It took two days to have my order processed and delivered.

Do yourself a favour and go elsewhere.

Purchased a Gemini AS-215BLU-LT from them. Did not last 9 months, contacted for warranty and had to post at my own expense. Coincidence it arrived damaged and they wont touch it. Terrible customer service. Would not recommend purchasing anything from them.