Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a coupon code that didn't work so i called in to ask if there was another i could use since we were placing a good sized order. The gentleman on the phone was very polite, helpful and qu... Mehr ansehen
Unternehmen hat geantwortet
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Mehr ansehen
Unternehmen hat geantwortet
I had troubles ordering a new badge as we've done in the past. Was told via email to do a re-order and put the new and different employee name in the "special instructions". But when the new badge cam... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Customgenie
Vom Unternehmen geschrieben
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Kontaktinformationen
Vereinigte Staaten
- customgenie.com
3.5
Akzeptabel
134 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Customgenie
Shannon, thank you for your feedback. We’re pleased to know your experience with our platform and product met your expectations. Thank you for your business.
Antwort von Customgenie
Hello Bill, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon
I still haven't received my product and…
I still haven't received my product and it was a time sensitive order. I also never received an actual proof or a reply about a proof. Assuming this group has purchased Name Badges International, but all of our company history is gone and we have no way of ensuring the products match what we've had in the past - very disappointing
23. Februar 2026
Antwort von Customgenie
Hi Janel, we sincerely apologize for the inconvenience caused. We understand how important your timeline, proofs, and company history are to you. We're committed to resolving this and understanding your concerns in detail.
We're investigating this. Our team will reach out to you directly to get this sorted and make things right for you.
We appreciate you sharing your feedback with us.
Great custom pens
Pens work well! The custom logo looks exactly as it did when I designed it on the site. I was a bit worried at first because they don't give an estimate arrival for shipping. But it arrived very timely.
20. Februar 2026
Antwort von Customgenie
Hello Mario, Thank you for your feedback. We’re pleased to hear that your order met your expectations.
We also appreciate your comments and will continue working to enhance the overall response.
Quality control is non existent.
I made sure all my decals are perfectly aligned. They all came misaligned. I put in a remake request, they came back on the wrong stock and they were misaligned yet again. I ordered multiple sheets of the same decal, they are aligned differently on each sheet. Some of them float on the same sheet. This has been an ongoing issue. Extremely frustrated, and done ordering from these guys.
*Update*
I was contacted in reference to my review. Jessica from Custom Genie asked if I would like a refund or decals. She assured me they would be looked over to ensure they are centered as I laid them out. Once again they came misaligned. Decals on the same sheet were misaligned differently too. The decals in the vertical center of the sheet were perfectly centered, the ones on the right float to the left and the ones on the left float to the right. I ordered two sheet of ybis particular design. On the second sheet none were centered and they all floated down. Definitely a them problem and they can't fix it. Stickers International was an infinitely better company. I would give 0 stars if I could.
29. Januar 2026
Antwort von Customgenie
Hi Robert, we sincerely apologize for the alignment issues with your decals. We understand your frustration after multiple remake requests and inconsistent quality across your order.
We're investigating this immediately. Our team will reach out to you directly to resolve this and ensure we get this right for you this time.
We appreciate you sharing your feedback with us.
Antwort von Customgenie
Hello Andrew, thank you for your kind feedback. We’re glad to hear you enjoyed your order.
Antwort von Customgenie
Hello Bryan, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon
Transition from NBI to Customgenie not smooth!
I'm not particularly happy with the transfer of process from Name Badges International to Customgenie. We had dozens of templates that we ordered from and they were all lost. Also there was no clear crosswalk betwen the NBI offerings and the Customgenie offerings. I think this could have been done a lot better. I know it should have been done a lot better.
18. Februar 2026
Antwort von Customgenie
Hi Maude, we sincerely apologize for the inconvenience with the transition from NBI to Custom Genie and the loss of your templates. We understand this has been frustrating. We're committed to making your experience better.
We're looking into this. Our team will reach out to you directly to understand your needs and find solutions.
We appreciate you sharing your feedback with us.
Poor Print Quality
Print quality came out very poor for the domed stickers despite my high-resolution art file.
17. Februar 2026
Antwort von Customgenie
Hi, we sincerely apologize for the poor print quality on your domed stickers. We're committed to making your experience better.
We're looking into this immediately. Our team will reach out to you directly to resolve this.
We appreciate you sharing your feedback with us.
Stay Away
Issues uploading art online. Phone calls w/ their reps would give us conflicting information that no one could back up in an email as we tried to place orders online & email artwork. After reading reviews, I think we avoided a HUGE MESS!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Customgenie
Hi Kimberly, we sincerely apologize for the issues with the upload process and the conflicting information from our team. We understand your concerns.
We're looking into this to improve our process and communication. We hope you'll give us another chance to show you our standards are much higher than what you experienced. We appreciate you taking the time to share your feedback with us.
Antwort von Customgenie
Suzanne, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
The new website took a few minutes to…
The new website took a few minutes to get used to, as artwork is handled differently.
Love that the discount is automatic for our wholesale account.
2. Februar 2026
Antwort von Customgenie
Hey Linda, thanks so much for the feedback! We're glad the automatic wholesale discount is working smoothly for you. We know the new website took some getting used to with how artwork is handled, but we're really happy you're finding your way around.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
It's always a MESS
4 of 5 orders were messed up. and had to submit each time pics and go back and forth to get each corrected
4. Februar 2026
Antwort von Customgenie
Hi Sam, we sincerely apologize for the issues with your orders. We understand how frustrating it must be to have multiple orders require corrections.
We're looking into this immediately. These are not the quality standards we hold ourselves to. Our team will reach out to you directly to resolve this and ensure we get it right moving forward.
We appreciate you sharing your feedback with us.
Great Experience
We had a unique situation ordering name badges. Everyone was very helpful and responsive!
3. Februar 2026
Antwort von Customgenie
Hi Julia, thank you so much for taking the time to share your experience. We're really glad we could help with your order—that's the standard we strive to maintain.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
Never received item
2. Februar 2026
Antwort von Customgenie
Hi Travis, we sincerely apologize for the missing item. We understand how frustrating that must be.
We're looking into this immediately. Our team will reach out to you directly to resolve this and ensure you receive your order.
We appreciate you sharing your feedback with us.
Antwort von Customgenie
Hey Michael, we sincerely apologize for what happened. Our standards don't match the experience you had, and we want to make sure we get this right for you.
We're looking into your order right now. Our team will contact you directly to get this sorted and get you exactly what you ordered.
We appreciate you sharing this with us.
The client was extremely happy with the…
The client was extremely happy with the quality and look of the name badges. She was also amazed at the speed at which she placed the order, and the product was received. Thank you for making me look like a hero.
4. Februar 2026
Antwort von Customgenie
Hey Barbara, thank you so much for this! That's exactly what we aim for. You're awesome for letting us know, and we can't wait to work with you again! Thanks for choosing Custom Genie!
We had an issue but they corrected it…
We had an issue but they corrected it and got a replacement to us very quickly.
3. Februar 2026
We don't like exporting and uploading…
We don't like exporting and uploading an Excel file for the names! Please bring back the old way of inputting names
2. Februar 2026
The order arrived in good condition.
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good condition.
The ordering process for 'custom' stickers is a little more complicated than I would hope given that successive orders of the same item should simply draw from the details already on record. Having the opportunity to select formats already on file with Custom Genie would alleviate issues that arose after attaching a copy of the image I kept on file from a previous order. The issue was resolved after several email exchanges, however.
30. Januar 2026
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