Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a coupon code that didn't work so i called in to ask if there was another i could use since we were placing a good sized order. The gentleman on the phone was very polite, helpful and qu... Mehr ansehen
Unternehmen hat geantwortet
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Mehr ansehen
Unternehmen hat geantwortet
I had troubles ordering a new badge as we've done in the past. Was told via email to do a re-order and put the new and different employee name in the "special instructions". But when the new badge cam... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Customgenie
Vom Unternehmen geschrieben
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Kontaktinformationen
Vereinigte Staaten
- customgenie.com
3.5
Akzeptabel
134 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast reponse
23. April 2026
Antwort von Customgenie
Hi Karen, thanks for the feedback!
We're committed to getting back to you quickly, and we're glad we delivered on that. We can't wait to work with you again!
Antwort von Customgenie
Hi, thanks so much for the feedback!
We're really glad we got your order to you quickly. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Ok product
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on one side than the other. They are not quite as solid, they feel lighter and almost hollow. The colors aren't as bright. Would have liked add'l font choices. But the service and shipping were fine, a little faster than before.
4. April 2026
Antwort von Customgenie
Hey Carolyn,
Thanks so much for your feedback—we really appreciate you taking the time to share it. Your comments on the printing alignment and material quality are valuable to us, and we’re already looking into them.
We’re glad to hear you had a great experience with our service and shipping. Your feedback helps us keep raising the bar.
Thanks again for choosing Custom Genie!
Antwort von Customgenie
Hey Michael, thanks so much for the feedback! We're really glad the product exceeded your expectations—that's awesome to hear. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Best. Stickers. Ever.
Everyone that has seen the stickers has been super happy. Will be ordering more and different designs in the future. New faithful customer.
3. April 2026
Antwort von Customgenie
Hey Everett, thanks so much for the feedback!
We're absolutely thrilled that everyone loves the stickers—that means everything to us. We can't wait to help you with those new designs whenever you're ready.
Thanks for becoming a loyal Custom Genie customer!
Easy, but complicated
Ordering was easy! I simply uploaded our image and picked the sizes and it was good to go. The problem was the tracking. After 7 days, there was no update. I think there should be a record every time my order is touched. I am still waiting for an update and hoping it arrives on time.
9. April 2026
Antwort von Customgenie
Hey Doreen,
Thanks so much for your feedback! We’re really glad to hear the ordering process felt easy and straightforward—that’s exactly what we aim for.
Regarding the tracking, you’re absolutely right, and we appreciate you pointing that out. Our team has shared a personalized tracking update with you via email so you can stay informed every step of the way. We’re also currently working on improving tracking visibility across our new platform.
Thanks again for choosing Custom Genie—we look forward to getting your order to you!
Customer service resolved the problem
Updated: Within 24 hours of posting this review the Custom Genie team reached out. They sent my order right away and gave me a credit toward a future order. Though the initial experience was disappointing, I am open to trying again given how responsive they were to my feedback. If you have an urgent order, I wouldn't wait to contact them for updates.
Original: I never got my order, no updates on the order. It's still awaiting fulfillment. It's been over 3 weeks. It's hilarious that this is the second time I've gotten an email asking for my feedback on something that I never even got.
20. März 2026
Antwort von Customgenie
Hey Danielle, we sincerely apologize for what happened. That shouldn't happen. We're going to make this right for you.
We're looking into your order right now. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
Great Quality!
It was easy, received them quickly, and they are great quality at a great price.
29. März 2026
Antwort von Customgenie
Hey Vicky,
Thanks so much for the feedback!
We're really glad the process was easy, delivery was quick, and the quality and pricing hit the mark for you.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Excellent!
11. April 2026
Antwort von Customgenie
Hey Juan, thanks so much for the feedback!
We're really glad everything came together perfectly for you.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Antwort von Customgenie
Hi! Thanks so much for the feedback!
We're really glad you got exactly what you ordered!
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Poor print quality on stickers
The time and price were reasonable. Not happy with the product.
27. März 2026
Antwort von Customgenie
Hey Scoot,
We apologize that the print quality didn't meet your expectations on the stickers. We're looking into this right now and our team will contact you directly to resolve this and get you what you need.
We appreciate you sharing this with us.
It was a "Meh" experience.
It was a "Meh" experience.
I wasn't crazy about the 4 stickers per sheet, especially since each of the graphic designs touched each other making cutting them apart less than easy.
I also wasn't happy at all with the flimsy vinyl material. It was difficult to work with when trying to apply one of the stickers. If there is a light breeze they will flap around while you are trying to put it on the surface AND the material stretched a bit. This makes applying the sticker difficult in that you really have to work it to get all the creases and bubbles out.
Meanwhile I ordered stickers from another company at the same time and the quality is much better. We'll see how long they last out in the weather.
25. März 2026
Antwort von Customgenie
Hello,
Appreciate you taking the time to share this. This is exactly the kind of feedback we need.
Sorry to hear the sheet layout and material made things harder than they should be. The designs touching and the vinyl feeling too light is not the experience we want you to have. Applying a sticker should be simple, not something you have to fight with.
Keep an eye on your inbox for an email from our team!
The interface is so easy to work with
The interface is so easy to work with. They have great product offerings and the customer service was also spot on. Definitely will be back for all my business needs.
7. April 2026
Antwort von Customgenie
Hey Carolyn,
Thanks so much for the feedback!
We're really glad the interface felt smooth, our product offerings resonated with you, and our team delivered on the customer service front. That's what we're all about.
We can't wait to support all your business needs going forward!
Loving our stickers!
I recently ordered custom stickers from Custom Genie and had a genuinely great experience from start to finish.
The quality of the stickers exceeded my expectations — vibrant colors, clean detail, and really durable material that holds up well. You can tell they take pride in what they produce.
Shipping was quick, everything arrived in perfect condition, and the final product looked even better than I imagined.
If you’re looking for high-quality custom stickers and a smooth, reliable experience, I’d absolutely recommend Custom Genie. Will definitely be ordering again.
7. April 2026
Antwort von Customgenie
Hey Steven
Wow, thank you so much for this! We're thrilled you loved the stickers—vibrant colors, clean detail, and durability is exactly what we aim for. Hearing that shipping was quick and everything arrived in perfect condition makes this even better.
We really appreciate you noticing the care we put into every order.
Can't wait to work with you again!
Antwort von Customgenie
Hey Todd,
Thanks for the feedback!
We love hearing that the product and process both hit the mark for you. That's what we're all about.
Can't wait to help you next time!
The quality of the badge I ordered was…
The quality of the badge I ordered was above what I even expected. Great job.
24. März 2026
Antwort von Customgenie
Hey Michael,
Thanks so much!
We're really glad the badge exceeded your expectations. That's awesome to hear, and we appreciate the love.
We can't wait to work with you again
I’m very happy with it
The sticker was perfect and arrived in a perfect timely manner. Only drawback was I never received tracking although it did say shipped on my account, was a bit in the dark on that but I did only order one sticker so maybe that’s why haha. Still a 5 star experience for me thanks guys!
23. März 2026
Antwort von Customgenie
Hi,
Thanks so much for the feedback!
We're glad the sticker arrived in good condition and on time. We appreciate you mentioning the tracking experience. We love hearing about your experience.
Thanks for choosing Custom Genie!
Antwort von Customgenie
Hey Michael, we're so glad the product turned out great for you! That's exactly what we're here for. Thanks for choosing Custom Genie. We can't wait to work with you again!
I paid for a pin and was sent a magnet…
I paid for a pin and was sent a magnet 2x’s then no response as to why I haven’t gotten what I paid for - I’m done doing business with them & will dispute this transaction. I paid for what I wanted NOT what they chose to give me- I sent another email NO RESPONSE 😡😡
11. März 2026
Antwort von Customgenie
Hey Erica, we sincerely apologize for the mix-up with your order and for not responding to your concerns. We're going to make this right for you.
We're looking into this right now. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
TOP NOTCH CUSTOMER SERVICE AND PRODUCT SUPPORT
Best customer service ever! They helped me locate and produce an old order and the price and quality was fantastic! Will definitely be coming back for more decals soon! Thank you!
9. März 2026
Antwort von Customgenie
Hello William, thank you for your kind words! We’re so glad we could help bring your previous order back and that everything met your expectations.
We’ll be happy to assist you again anytime.
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