Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I had a coupon code that didn't work so i called in to ask if there was another i could use since we were placing a good sized order. The gentleman on the phone was very polite, helpful and qu... Mehr ansehen
Unternehmen hat geantwortet
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Mehr ansehen
Unternehmen hat geantwortet
I had troubles ordering a new badge as we've done in the past. Was told via email to do a re-order and put the new and different employee name in the "special instructions". But when the new badge cam... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Customgenie
Vom Unternehmen geschrieben
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Kontaktinformationen
Vereinigte Staaten
- customgenie.com
3.5
Akzeptabel
134 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I reached out to Ollie to place my…
I reached out to Ollie to place my order. I signed into the account and paid. He had everything ready to go.
6. September 2026
Terrible Customer Service.
Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I also did not receive a reply to my email inquiry regarding this issue. I have been using NBI for my company's name tags for years, but will not be ordering from Custom Genie again.
11. August 2026
I never received my product and need a…
I never received my product and need a refund.
24. August 2026
Antwort von Customgenie
Hi Bradley, thank you for your feedback.
We checked our records and confirmed that your order is on its way, a member of our customer service team will reach out to you shortly with more details, the tracking information, and to answer any questions you may have.
Great customer service
Excellent customer service and quick to answer any questions.
My only concern was I didn't receive any information on the status of my order, but once I reached out I was quickly updated.
23. August 2026
Antwort von Customgenie
Hi Angel,
We're sorry to hear about this experience — this isn't the level of service we aim to provide. Someone from our customer service team will be reaching out to you directly to discuss the details of your order and get this resolved as quickly as possible.
Thank you for your patience.
So Helpful and Polite
I had a coupon code that didn't work so i called in to ask if there was another i could use since we were placing a good sized order. The gentleman on the phone was very polite, helpful and quick.
I will definitely continue to do business here.
Thank You
26. August 2026
Antwort von Customgenie
Thank you so much for taking the time to share this! We're thrilled to hear our team was able to help you find a solution quickly and courteously. We really appreciate your business and look forward to working with you on future orders. Thank you for choosing Custom Genie!
NBI's form was easier to navigate
NBI's form was easier to navigate. This form had error after error and no easy option to change the font to a basic white, even with using #ffffff. I ordered the badge, asked them to change the font color and we'll see how it looks.
21. August 2026
Antwort von Customgenie
Hi Shari,
Thank you for your feedback.
We appreciate you taking the time to share your experience. Those issues are not the standard we hold ourselves to, and we are reviewing this with our team to make sure it doesn't happen again. We'll make sure your order goes smoothly from here.
If you have any further issues, please don't hesitate to reach out to our customer service team so we can assist you.
Thank you for choosing Custom Genie!
I had troubles ordering a new badge as…
I had troubles ordering a new badge as we've done in the past. Was told via email to do a re-order and put the new and different employee name in the "special instructions". But when the new badge came it still had the old name on it. No one paid attention to the special instructions.
28. Juli 2026
Antwort von Customgenie
Hello Thomas,
Thank you for taking the time to share this, and we're really sorry to hear the reorder didn't come out right, especially since it was meant to fix an issue from your original order. We understand how frustrating it is to go through that process again only to receive a badge with the wrong name still on it.
We take feedback like this seriously, and it's clear we fell short here. We'd like to make this right. A member of our customer service team will be reaching out to you shortly to get this sorted.
We appreciate you letting us know, and we're committed to turning this into a better experience for you.
Product stickers where way too small
Product stickers where way too small. I was not able to use them. Paid extra for shipping and didn’t receive them in a fast manner.
6. August 2026
Antwort von Customgenie
Hi Brittany,
Thank you for taking the time to share your feedback, and we're sorry to hear the stickers didn't turn out the size you needed. We'd really like to make this right — a member of our customer service team will be reaching out to you shortly to understand what happened.
We appreciate you letting us know, and we hope to turn this into a better experience for you.
IT is unbelievable that there is no…
IT is unbelievable that there is no history of past orders on the site. we are hoping through the information we got from Gloria in CS that the order is processed correctly
12. August 2026
Antwort von Customgenie
Hi Martin,
Thank you so much for taking the time to share this feedback with us — we take it very seriously.
We're glad to hear Gloria was able to assist and we understand your frustration. Someone from our team will follow up to make sure everything is on track and confirm your order is being processed correctly. We'd also love to hear more about your experience if you're open to sharing further details, as it helps us continue improving.
Thank you for shopping with Custom Genie!
The last company we used
The last company we used, I believe it was Name Badge International, had an excellent website. They saved our badge design, so whenever we needed to reorder, it was quick and easy to do.
With this company, I have to go back in and recreate the badge from scratch every time, which is very cumbersome and time-consuming.
11. August 2026
Antwort von Customgenie
Hi, thank you so much for this feedback — we take it very seriously, and we're sorry to hear this was your experience.
Someone from our Customer Service team will be reaching out to support you with anything you may need regarding this.
Thank you for shopping with Custom Genie!
I'm not great with technology
I'm not great with technology, so it probably took longer than it should to design my stickers. But I found the process to be user friendly and I got it done pretty easily. When the stickers arrived they were exactly as I hoped.
2. August 2026
Antwort von Customgenie
Thank you for taking the time to leave us this review!
We know technology isn't everyone's favorite thing, so it means a lot that the design process still felt user friendly and easy to get through.
And hearing that your stickers arrived exactly as you hoped is the best part — that's what we're always aiming for.
Thank you for shopping with Custom Genie, and we look forward to your next order!
This was an easy site to use
This was an easy site to use. I only wish I could see the final product a little larger and I would have liked to see the color imprint I chose. But it was easy to operate
7. August 2026
Antwort von Customgenie
Thank you for taking the time to leave us this review!
We're so glad the site made it easy for you to design your order.
That's really helpful feedback about wanting a larger preview and seeing the color imprint before finalizing — we'll be sure to pass that along to our team as we keep improving the experience.
Thank you for shopping with Custom Genie, and we look forward to your next order!
This is our first time ordering since Name Badges Int.
This is our first time ordering since you took over Name Badges International. I included in the notes that I wanted to order name badges exactly like the previous but I did not see the option. The name badges I got were NOT like the previous. They are smaller and the font was not what I wanted.
23. Juli 2026
Antwort von Customgenie
Hi Joan,
Thank you for taking the time to share this with us!
We're sorry to hear the name badges didn't match what you were expecting in size and font — that's definitely not the experience we want to give you.
We want to make sure your order arrives exactly as it should, and our customer service team will be reaching out to make this right and get you badges that match what you had before.
Thanks for your patience!
Great name tags
27. Juli 2026
Antwort von Customgenie
Thank you so much, Laura!
We're so glad you're happy with your Custom Genie name tags.
See you again on your next order!
Was sent the wrong shape and tried to…
Was sent the wrong shape and tried to contact the company and they never responded.
11. Juli 2026
Antwort von Customgenie
Hi Cassidy,
Thank you for reaching out and letting us know about this — that's not the standard we hold ourselves to at Custom Genie, and we're sorry for the mix-up with your order. Our customer service team has already been in touch to get this sorted out and make sure you receive the correct order.
Thanks for your patience!
Antwort von Customgenie
Hey, thank you so much for taking the time to write this!
We're so glad Custom Genie could get this to you quickly and that you're happy with the quality.
See you again on your next order!
The website is not user friendly and I…
The website is not user friendly and I can ever seen to reorder a badge to match!
28. Juli 2026
Antwort von Customgenie
Hi Theresa,
Thank you for taking the time to share this feedback, and we're sorry to hear the website made it difficult to reorder a badge to match your previous order! That's definitely not the experience we want for you. The good news is there are a few ways we can make this easier on our end.
Our Custom Genie customer service team will be reaching out to you directly to help get this sorted and make sure your reorder matches exactly what you need.
Excellent customer support
was looking on name badges international for my previous order. system kept sending me to custom genie. called support, Diego explained what happened and, was able to find my last order.. GREAT job, thanks!
24. Juli 2026
Antwort von Customgenie
Hi Jack,
Thank you for sharing this!
We're so glad Diego was able to track down your previous order and get things sorted quickly. We'll be sure to pass along your kind words to him — great customer service is what we strive for.
Thanks for your patience, and we look forward to serving you again!
Antwort von Customgenie
Thank you for the feedback!
We're so glad you found the website easy to use and thorough — that's exactly the experience we aim to provide.
Thanks for choosing Custom Genie!
Thank you, Terra!
Thank you to our rep, Terra, for jumping in and assisting us with this tight timeline! The hats look great!
16. Juli 2026
Antwort von Customgenie
Thank you so much for the kind words!
We're thrilled the hats turned out great and that our team could help you meet such a tight timeline. Thanks for choosing Custom Genie!
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