Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a coupon code that didn't work so i called in to ask if there was another i could use since we were placing a good sized order. The gentleman on the phone was very polite, helpful and qu... Mehr ansehen
Unternehmen hat geantwortet
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Mehr ansehen
Unternehmen hat geantwortet
I had troubles ordering a new badge as we've done in the past. Was told via email to do a re-order and put the new and different employee name in the "special instructions". But when the new badge cam... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Customgenie
Vom Unternehmen geschrieben
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Kontaktinformationen
Vereinigte Staaten
- customgenie.com
3.5
Akzeptabel
134 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer Service
Being able to speak to a customer service agent when needing assistance that wasn't AI.
22. Juli 2026
Antwort von Customgenie
Hi Lucile, thank you so much for your feedback!
We're so glad you had the chance to speak directly with a member of our Customer Service team. Providing real, human support is something we truly value, and we're happy to know it made a difference in your experience.
Thank you for choosing Custom Genie!
The customer service I had on July 14…
The customer service I had on July 14 was great.
16. Juli 2026
Antwort von Customgenie
Hi Margaret,
Thank you so much for the great feedback!
We're glad our team could take good care of you, and we'll be sure to pass along the kudos.
Thanks for choosing Custom Genie.
Labelgedon
I have been struggling for months with chat gpt to create my labels. Corrupted files..not quite right, almost there..done, save ..cant print. It's been a nightmare..I finally get a good PNG file..send it to you..and got back gorgeous perfect labels!! Thank you!!
5. Juli 2026
Antwort von Customgenie
Hi Laura!
Thank you so much for this review — we're glad we could finally get you to the finish line!
After all that back and forth, it's so good to hear the labels came out gorgeous.
Thanks for trusting us to get it right, and we're here whenever you need more.
your website is horrible to use
your website is horrible to use. it was so much better when it was stickers international. also i've been getting wrong shapes printed and even the replacements were messed up.
20. Juni 2026
Antwort von Customgenie
Hi,
We're really sorry to hear about this experience — that's not the standard we hold ourselves to, and we understand the frustration with getting the wrong shapes twice.
A member of our customer service team will be reaching out directly to get all the details and make this right.
Thank you for your patience, and for the honest feedback on the website too — it helps us keep improving.
Extra effort with customer service makes this an A+
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I would get my items "just so". I'm not normally so extra, but after a different company lost my order, delayed my order, then went out of business before providing my order, I owed my team members a superior product. Jessica ensured they'd be happy despite the long wait caused by a former player in the market. I'll be using Custom Genie from here on out.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Customgenie
Thank you for this great review, and for sharing the full story.
We're glad Jessica could help make the process easy, especially after such a frustrating experience elsewhere.
Welcome to Custom Genie — we're happy to have earned your business and look forward to working with you again.
GOOD JOB TEAM
14. Juli 2026
Antwort von Customgenie
Thank you so much for this awesome feedback!
We're thrilled to hear our team hit the mark for you. Thanks for choosing Custom Genie!
Antwort von Customgenie
Hi Kitt,
Thank you for sharing this! Supporting our customers well is exactly what we strive for on every order, and we're so glad Fernanda delivered that experience for you.
Thank you for trusting us with your order
Need to bae able to add additional names without recreating the entire setup
I don't like that you cannot preview badges when you order more than one. I liked namebadgeinternational interface where I could design a badge, then add additional names/titles without recreating a whole new badge.
8. Juli 2026
Antwort von Customgenie
Hi Holly, thank you so much for taking the time to share this feedback with us — comments like yours are highly appreciated and help us keep improving.
We hear you on the badge preview and the ability to add names/titles without starting over, and we're actively working on making the ordering experience better.
Someone from our customer service team will be reaching out to help improve your experience on the website.
Thanks again for helping us grow!
Antwort von Customgenie
Hi Andrea,
Thank you so much for taking the time to share this with us! Glad the ordering process was quick and easy for you. Looking forward to your next order!
My stickers came fast and the actual…
My stickers came fast and the actual design process was pretty straight forward and easy!
6. Juli 2026
Antwort von Customgenie
Thanks so much for sharing this!
Fast turnaround and an easy design process are exactly what we aim for at Custom Genie — We can't wait to work with you again!
Worst company I have ever dealt with
Worst company I have ever dealt with. Lied and fraudulent!
29. Juni 2026
Antwort von Customgenie
Hi Kim,
We're truly sorry to hear about your experience — this isn't the kind of service we want you to associate with us, and we appreciate you letting us know.
We've already looked into your case, and someone from our Customer Service team will personally reach out to you very soon with a solution.
Thank you for your patience and for giving us the chance to make this right.
You're putting the cart before the horse.
I gave you a 1 because you asked me to fill this out before I got a product.
So I haven't had a good experience yet.
My opinion of you may improve after I have a finished product in my hand.
If you wanna send me a survey then.
Can't believe you sent this out before the product was delivered.
You're a mistake is asking me to judge my experience before i've actually had it.
Edit: received my product today the large stickers were waded up in the shipping envelope and are damaged and useless. I need a refund.
23. Juni 2026
Antwort von Customgenie
Hello Dana,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concern about receiving a survey before your order was delivered, and we appreciate you bringing this to our attention. We'll take your comments into consideration as we continue working to improve our customer experience.
We're also very sorry to hear that your stickers arrived damaged. A member of our Customer Service team will be reaching out to assist you and address your concerns.
Thank you again for your feedback and for giving us the opportunity to make things right.
Revised rating : Where is my order placed on 6-24
Revised rating for my review:
Where is my order placed on 6-24? Order number 8014
My order had stayed “in fulfillment “ since I placed it. After asking for a status I received an update quickly that it was ready to be shipped. Hopefully the company can update status with expected ship dates on future orders.
23. Juni 2026
Antwort von Customgenie
Hi Ro,
Thank you for reaching out. We're happy to let you know that your order has been shipped on time and is on its way!
A member of our Customer Service team will be reaching out shortly with your tracking number so you can follow its journey.
We appreciate your patience!
Fulfillment time
Ordered on June 21, 2026. Today is June 30, 2026. Tracking still shows the package in Georgia. Tracking says package will be delivered on July 2, 2026. If I knew it would take this long to print and receive 100 2inch stickers, I would not have placed my order. Suffice it to say, we did not receive the stickers in time for a catering order. Will not order again.
22. Juni 2026
Antwort von Customgenie
Hi Gian!
Thank you for taking the time to share your feedback — it really matters to us.
While your order was processed and shipped within our standard production and shipping timeframes, we completely understand how frustrating it is when timing doesn't align with your needs, and that's why our Customer Service team will be in touch shortly to see how we can best support you.
We appreciate your patience and hope to make your next experience a great one!
I ordered a couple weeks ago still…
I ordered a couple weeks ago still haven’t even got my order the website says still awaiting so yeah
22. Juni 2026
Antwort von Customgenie
Hi Sebastian,
We're sorry to hear about your concern and truly appreciate your patience. Great news — your order is on track and scheduled to ship today!
A member of our Customer Service team will be reaching out shortly with all the details.
Thank you for choosing Custom Genie!
Online chat help was great
Online chat help was great! I struggled at first with the order process, but chat cleared things up quickly.
24. Juni 2026
Antwort von Customgenie
Hi Susie
That's what we're here for! Our chat team at Custom Genie is always ready to jump in and make things click — fast. Glad we could turn that confusion into confidence. See you on your next order!
Very easy template to set up :)
17. Juni 2026
Antwort von Customgenie
Hi Lisa,
Thank you for your review! We're glad to hear you had a great experience. We appreciate your support and look forward to serving you again.
Great customer service.
11. Juni 2026
Antwort von Customgenie
Thank you for your review! We're happy to hear you had a great customer service experience. We appreciate your feedback and the opportunity to assist you. We look forward to serving you again in the future!
Good customer service from Jessica Jara…
Good customer service from Jessica Jara to help me find my old order.
9. Juni 2026
Antwort von Customgenie
Thank you for your review! We're glad Jessica Jara was able to help you find your previous order. We appreciate your feedback and look forward to assisting you again in the future.
Antwort von Customgenie
Thank you for the kind words! We're glad our team was able to help you quickly and professionally. We appreciate you choosing Custom Genie, and we can't wait to work with you again.
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