cruises.comBewertungen 

I love booking my cruises with Terri Whitmire-Silver at cruises.com! She comes up with really good ideas to make it more fun and cost-saving.

Martini was knowledgeable, courteous and fun! I would highly recommend her to any of my family or friends!

My wife and I won a cruise through our boat club, and, unfortunately it was managed by cruises.com, which is owned by World Travel Holdings, so I assume their other cruise websites are just as awful (unless our totally useless agent, Tia Laywell was the problem). It happened that the cruise we won was our first cruise ever, a 5 day excursion, and happened to be on our 40th wedding anniversary. As such, we wanted to exchange the trip for a longer one, which, according to their paperwork was possible, as the cruise date was a year away. I called Ms Useless Laywell multiple times on multiple days for a number of weeks, left a message each time with my phone number, only to NEVER receive a call back.

So, we still wanted to go on this cruise, as we had never been on one before. We left on the cruise, and although all gratuities were SUPPOSED to be paid for, they only paid for the gratuities for the room. Drink gratuities and meal gratuities were NOT paid for. In addition, we were SUPPOSED to receive a $50 onboard credit the day after we started the cruise. NOT! I emailed Ms Useless, and I received a response that “she’s out of the office until the 15th,” which is when our trip ended. I emailed her again, on the 21st, and received the same message. FINALLY she called us, and said that “we will receive a $50 credit card in 6-8 weeks” because we didn’t specify that we wanted it on our cruise. We won’t hold our breath waiting for that…

I couldn’t have asked for a better representative than Ali. She made it the most satisfying vacation booking experience I have ever had. Thank you Ali, don’t ever stop being you. 10 stars plus if it’s possible.

Kelly, was wounderfull to work with and answered all our questions and worked to get the cabin close to our relatives. She went above and beyond just beeing a sales person. She made us completely comfortable with the process.

Very helpful

The girl Katie, who helped us, is the reason it was so good. It's our first cruise and we called for help, not wanting to make mistakes, and she was so helpful and knowledgeable. She got us better than we were hoping for. It's all so complicated that without her it would've been hard and miserable and we would have done it wrong.

Pamela answered all our questions perfectly and spent time explaining what we need to do next.

I booked this MSC cruise with an agent at cruises.com because I wanted to be sure it included a drink package and she assured me it did. It turns out it did not. After the cruise I contacted them to report this. They contacted MSC and told me I would receive an onboard credit for future cruise. I did find that they were interested in helping to make things right but would not have the problem if the agent had verified that the drink package was included. My thoughts are to book directly with the cruise line. I have found a great agent at Norwegian. From what I can tell MSC does not have good understandable customer service.

Booking the trip was good. I specifically requested a suite with access to the Haven. Turns out the suite they sold did not have access.

Shelly was wonderful taking the time and attention I needed to help me understand all the information I needed to get my cruise booked. She went beyond all my expectations.

We have worked with Kelsey Meyers on 2 different cruises. She has been very professional, courteous and continues to answer all of our questions for our upcoming cruise. Will definitely use her in the future (as we plan our cruise for next year).

Agent was very patient and worked well with me, very friendly as we were going through multiple changes

It was my first experience booking a cruise. It was easy with Mike’s help. They helped me link to my friends and helped me book a cruise that met all my needs. Thank you! Can’t wait to travel!!

The agent was knowledgeable and honest and she followed thru quickly on every aspect of our trip. Every time we have left a message with a question she has answered very timely. She was a joy to work with.

Me and my husband had a wonderful time however the food could have been better we got so tired of the same stuff all the time and the quality of it and the ship could use a makeover she looked rough in several places that we seen she really needs some tender loving care but other than that we did have a good time.

This is not a bargain. When you get to the end they will hit you with the taxes and fees . Also you don't get to choose your cabin and there's no deck maps so you can't get familiar with the ship.

All info is clearly displayed on website. Easy to review among many choices. Prices good. Extra benefits appreciated. Easy to complete application. If you need to call the 800 number, a real person answers who is knowledgable.