cruises.comBewertungen 

Great customer service . The trip advisor was able to accommodate my time constraints for the cruise.

Courtney Donovan was a pleasure to work with. She was very helpful and knowledgeable.
She went above and beyond to answer all of my questions.

First cruise and it was fantastic already booked another trip. 🙌

Really easy to understand the booking process online.

My representative Susan helped me with the entire process. Any questions I had she immediately answered.

Had no problem finding a great deal. The agent Diane was excellent. Wasn’t planning on booking anything, since I was just looking. Ended up getting a vacation package in the time frame I wanted with one call.

The lady that helped us was very helpful and kind

Fast knowledge friendly people

The young woman who helped me change my cruise was kind and very helpful. I’m sure others have told you, she is an expert at what she does. She deserves special recognition and a probably a raise and a promotion. Her name is Denni , make sure you don’t lose her.

Gerald Wallace
Satisfied Customer

Was very easy to sign up

Sean was awesome with Cruises.com. Very informative about the cruises and answered all our questions. I will definitely use them again

Good website for booking cruises. Simple and easy to navigate.

Had the BEST cruise assistant!! Ali was so patient & worked to find the best deals for us!!!

The website is designed easy to use.

Booked a cruise almost 2 years in advance on Cruises.com & when on my reservation with Royal Carribean it showed rate dropped $100 pp. I called right away & lady at Cruises.com said she checked with Royal Carribean & rate was actually higher. I double checked again & still said same cruise same time in same room was $100 pp cheaper. Lady wouldn’t give me reduced rate. I don’t even think she called. Terrible customer service!!!! Company doesn’t standing by what they say if rate drops will always get lower rate.

They night offer some decent incentives but they charge a $24.99 junk fee and also charge you $100 cancellation even before final payment is due when there is no cruise line cancellation penalty at that point. Not sure if I will book any further cruises with them. Incentives improved on my cruise but I can not cancel and rebook without being screwed with a $100 fee. So just proceed with caution if you decide to book through them

Monique is a great agent...she was so helpful, very knowledgeable and patient with all my questions. Best of all...I know she is available to call if anything comes up during my travels...Thank you.

Lisa was so helpful and knowledgeable! She took the time we needed to help us find the right cruise and get three rooms close to each other for our family. She was awesome and happy to get some small perks by booking with cruises.com!!

Cruises.com provided great cruise deals that are cheaper than booking directly through the cruise lines, depending on time of booking. Having said that, booking through a third party like cruises.com makes the customer ineligible for deals through the cruise company (in my case, I cannot book the drink and wifi package from the cruise line.) Another con: this was my first time booking through the site and the first five times I tried booking and entered my credit card number, it errors out causing me worry that it was not legit. However, I ended up trying again the following day and everything looks good so far. My booking appeared on Celebrity Cruise lines's website.

I had called and asked about promotion and was told that it applied to my booking. When my cruise was actually booked and I looked at confirmation it did not include gratuities like I was told it would. When questioned why it was not included was told it didn’t apply to my booking even though earlier in the day was told it would. I was then told for $558 more I could move to a balcony and the gratuities would be included, so I called to upgrade to a balcony and then was told it would be and additional $900 and some odd dollars and another $250 for the deposit. Will never book with this Company again. Just out to rip you off with false advertising and advice.