cruises.com Bewertungen 564

I am extremely disappointed with my first experience booking through Cruises.com. I booked a guaranteed Oceanview room over the phone, trusting that I was being taken care of, but the experience afterward was frustrating and upsetting.

When I reached out for help, I spoke with customer service and was eventually transferred to a supervisor, Waykelya. Unfortunately, the conversation was extremely disappointing. I felt like I was not being listened to, was repeatedly spoken over, and was treated as if my concerns did not matter. Instead of taking the time to understand my situation and work toward a solution, I was repeatedly given the same response and left feeling dismissed.

I have been a loyal Royal Caribbean cruiser for years, cruising annually and spending thousands of dollars onboard, so this experience was especially disappointing. I expected better communication, customer service, and support from a company handling such an important vacation.

I hope Cruises.com takes this feedback seriously and focuses on improving how customers are treated when they have legitimate concerns. A customer should feel heard and valued, not talked over and dismissed.

Barbara spent an inordinate amount of time to set me up for the right cruise for the right price. She was highly professional, patient and accommodating. She even looked up details on what was above and below me to avoid undue noise. She's very much appreciated!

Shari H was excellent and highly professional. It is a pleasure working with her. Eloquent, dedicated, knowledgeable and kind. Thank you Shary !

Christine helped us book a great trip to the Virgin Islands on the Royal Caribbean allure of the sea. It was really good because she had been on that shit before and knew all the benefits and best places. She also managed to get us an absolutely beautiful room just at the bow of the ship with a huge window. Now we are booking a ship a year ahead of time and she has also helped us with that I really appreciate the time she takes, and she truly looks out for the benefit of her guests. I hope she stays with Cruises.com forever so I can book all my future cruises through her.

We have been working with Agent William Glisson recently, and found him to be very knowledgeable, patient and professional. I never felt like he was trying to push me into anything I really did not want. He is a good listener, and we worked well together exchanging ideas, as we are very experienced, cruisers, therefore we are also very experienced with the booking process. I would recommend William to anyone looking to book either your first cruise, or 50th.

My travel agent Eileen Cardova, was amazing great customer skills very informative. It was a pleasure speaking with her as well booking a cruise.

The experience was great once I understood what I was doing. Reading is fundamental!😂

I wanted to book a good cruise for me. Customer Service Rep Offered me no advice. she just wanted to sell me most expensive cruise & extra's.

Agent was very kind and helpful

Cheryl is an excellent agent and always goes the extra mile to ensure that my travel is completed correctly and with my desires in mind.

Cruises.com was happy to take the booking but completely unwilling to help with a simple customer service issue afterward. My father accidentally selected excursion credit instead of onboard spending credit, and we contacted them right away asking for a simple transfer of the SAME promotional value.

My parents are elderly and will not even be using excursions, meaning the credit will likely go to waste entirely. Despite explaining this multiple times, customer service kept repeating “nothing can be done” with zero effort to help or escalate the issue.

Policies are one thing, but good companies also use common sense and basic customer care. This experience left a very negative impression.

Tara at extension 35964 was unbelievably helpful! She found the best rate for us and adjoining rooms for me and my kids. I can't thank her enough. She also had knowledge of everything else that I asked her. It was almost a She also had knowledge of everything else I that I asked her. It was almost a two hour conversation and she was patient with me the entire time. and I will definitely call her again to book my next cruise through cruises.com. Thank you Tara for all of your insight, tips, and expertise!

Easy to use and saved me over a hundred dollars versus booking directly with the cruise line.

Awesome It was a great experience

Ana was wonderful and patient. She is also a delight to work with.

We have used Cruises.com for many years. They always take care of us, answering questions and meeting our needs. The booking process is great. The travel agents are well trained and awesome. The reward points is a great bonus. Our travel agent, Jessica Ellis, is the best. Professional, personal and knowledgeable.

It was really easy to work with Cruises.com. I ended up calling and talking to a travel agent, and with her help, we got the best deal possible. A deal that I wouldn't have gotten without her assistance. I'll use them again in the future, and I would recommend them..

I have used Linda Ledbetter for several cfruises. She is absolutely the best and always gets me the best. Cruises.com ad a whole is also very good company. Their point system has been very helpful. There is always someone there to answer any questions

My phone agent went above and beyond making sure we got the cabin we wanted and at a great price!