cruises.comBewertungen 

My two kids and I went on a cruise out of Hawaii in 2025 summer. I allowed my two teenagers to go up to the spa for some treatments. Unannounced to me or to my two teenagers they gave products to them without telling them what they were charging. They thought they were getting left over treatment items, and that's how they represented it to me. After we got off the ship they sent the statement where I noticed about $1000 in different products that they were given. When I question the kids, they told me that they gave them two receipts and they asked why there was two receipts and they said oh don't worry about it just sign and keep them. It turns out the second receipt was the items that they put into the bags for the kids. When I complain to the company, their response was we don't manage the spa. It's a separate company and that you'd have to contact them directly. This was the only communication I received from the cruise line. When I contacted the spa operator, they never responded. This is obviously a method for them to run up the profits on their spa. To do this to kids knowingly is a violation of the trust that we put into the company. I've been on three different cruise lines several times and two now with NCL. The one thing that is clear is after Covid the service is not the same. There are individual Service members that stand out as being a good representative of the company, but I believe there's more that don't care about the service. I asked something of my cabin Stewart that was never done throughout my cruise. This has solidified for me that cruising is the last choice of travel for me. The only time I would think that the cruise would be the only way to go would be in a situation like the Panama Canal or I'm too old to get around on a land tour. Every time I've cruised, I have the feeling of being part of an ant farm. People everywhere pushing to get into the events or food options. Just take the fun out of travel. It's so much more pleasurable to be on land visiting the local tourist sites and staying in the community that you're visiting. Being around the locals and going to the most popular spots for entertainment and food is much more desirable for me.

Cruises.com has excellent associates who work tirelessly to get you the best rate and when being loyal you receive rewards in the form of on board credit to spend on the cruise you booked. We have been using cruises.com for many many of our cruise bookings.

Booking was same price and same perks as with cruiseline but allowed $25 deposit, instead of $500 with cruiseline, which allowed me t get a 3 day limited discount of $900. Also, their search feature allowed me to compare most cruiselines to find the best option for very specific requirements I needed for a cruise in 9 months. I may also get an additional $50 for spending on the cruise. Definitely worth going through them, although as always, you have to read the fine print and compare with booking through the cruise line directly

We have booked with cruises.com for our last vacation, and the one coming up. We feel really comfortable with Eric Compton our agent, even though we spoke to two other highly skilled agents. Cruises works hard to get you the best fare, but Eric seems to work that much harder to explain things to us.

We enjoyed having a bit of fun during the booking process, which makes this transaction, although an expense, seem enjoyable.

We are looking forward to future bookings with Eric and Cruises.com

Im really mad to realize when my friend asked my husband and I to go on this cruise that it is a GEN X cruise and cost 600$ more than booking directly through Royal Caribbean. Im not even interested in being a part of this "group event " and now with the hurricane hitting I don't even want to go. I've sent an email but haven't heard back about cancelling. Cruise is starting Nov 8th. They need to explain in greater detail how their special event ties into the normal cruise as I would've just booked directly with the ship.

William explained the cruise options very well. Made it easy to book. He did a great job.

It was just easy to get all four of us booked for our cruise! No problems so far!

Got just what I wanted. Doc was a great customer service guy.

I was ready to pay for the trip (3 attempts)but your website is try to sell me the travel insurance $89 for each person and without kicking the purchase insurance button my payment is incomplete this is very frustrating.
Causing me to wonder are you a cruise company or an insurance company?

The agent, vivian, was helpful and patient as I try to make sense of a lot of information at one time since this was the first time I was signing up for this particular cruise line.

Excellent customer service, great prices and wonderful perks. Agent was knowledgeable and respectful with a lot of patience.

Julie provided me with a smooth booking process and answered all of my questions. This will be my first cruise.

Cruises.com are the best! They always have the best prices and have add-ons at no cost. Every time I cruise I call them! Last cruise was in Alaska and next cruise is in the Southern Caribbean. Julie Winsjansen is an excellent travel agent and always a pleasure to do business with. I highly recommend cruises.com and Julie W!!

I booked a 20 day Meditterranian cruise with Cruises.com under the understanding that I would recieve 3% of the purchase price of about $4800 back via my Rakuten account. I took the cruise in April 2025. They are still advertising cash back via Rakuten but I have been unable to get them to honor this despite reaching out to them. Rakuten have made several attempts to reach out to them to no avail. Dishonest company, do not trust!

Within 10 minutes of booking, I realized I had erroneously booked a cruise for Nov 2026, instead of 2025. (I didn't even know it was possible to book a cruise 16 months in advance!) I immediately called them, but they refused to waive the $100 cancellation fee. Yes, I know it's in the fine print I agreed to, bit given the immediacy with which I caught my error, I thought they could have cut me some slack. So they get a big F.U. from me and will never get my business now. Don't give then yours either!

My agent was very knowledgeable, helpful, pleasant, friendly and very thorough. She gave a detailed explanation and encouraged me to open an account to get points and other perks. She is outstanding. I highly recommend her and Cruises.

I initially was booking my cruise on-line on Cruises.com's self service site. I had some questions so I ended up calling. My agent, Rachel, was very helpful and was able to address all of my questions and concerns. She was a delight to talk to and made my booking easy and stress-free.

June Cook was so kind and knowledgeable about the cruises. She answered my questions, throughly.

Booked a “deal” with them and was promised $700 on board credits but only got the $300 as they claimed I owed Princess cruise line. Our agent was always MIA and they sent constant emails threatening that our cruise would be cancelled for this money that they claimed in error was still owed. Worst experience ever! Would rather get rectal surgery rather than book using them again.