cruises.comBewertungen 

All info is clearly displayed on website. Easy to review among many choices. Prices good. Extra benefits appreciated. Easy to complete application. If you need to call the 800 number, a real person answers who is knowledgable.

Friendly, expert advice and help.

the agent was knowledgeable and very helpful

Kevin Davis has booked over 15 cruises for us and he is FABULOUS! Answers our calls, finds the deals, gets the perfect staterooms and has an awesome personality to boot. He is why we book with cruises.com.

Great place to book. Easy. Same price is everywhere else.

I had to use this site because my parents were using it to plan a group vacation. It was okay at best. The pricing differentials were extremely unclear.

Very misleading advertising! States one thing in their specials but doesn't apply when actually book. They have a lot of gotchas.

We wanted a cruise, but feared it was sold out, bc we were having trouble processing the purchase online. We called. Tianna solved all of our problems!

The website is easy to use and when necessary, calling is always a nice experience because they are super nice and helpful.

The value they offer is on the very low end of what is offered by other agents. On top of that, as another reviewer said, their value is also watered down even more by charging $25 upfront just to book the cruise through them. I usually use another agent but thought I would give cruises.com an opportunity to earn my business. This will be the first and last time I use them based strictly on value. The agent was nice and helpful, but the company policies are not client friendly. I booked multiple cabins and had one that required cancellation due to cruise line policy regarding pregnancy. There was nothing I could do about the cancellation. The cruise line gave me a full refund, cruises.com charged me $100. At this point, I have $0.00 value offered after all the charges to book 3 cabins and then cancel 1. Heck, I could just go through Costco with no charges to book or cancel and get a couple hundred dollars in Costco rewards. Looks like I'm going back with my other agent, should have never changed in the first place based on the fees I'm having to pay to book our cruise.

Worked with Taylor. She was very knowledgeable with all the options and answers to all my questions and concerns. Booking didn't take long.

Was able to book exactly what I needed and the online information was always correct. Their support, both before and after purchase was really good and knowledgeable

Working with Yolanda was great. She took her time and explained everything as we are first timers. She was very patient and answered all our questions by having extensive knowledge on cruises.

Tiffany was knowledgeable, helpful, and explained that she would submit requests for a code that wasn't being taken in the reservation.

Robin Schafer at Cruises.com is now our go to person when we want to book a cruise. He is very pleasant and thorough and has surpassed our expectations each time. We often compare *many* cruises and he happily helps us with that, whereas agents with a different website often got grumpy during our past booking attempts.

I called Cruises.com, my TRAVEL AGENT to get assistance with buying a transfer from the airport to the pier and back again. Was not offered an opportunity to buy the transfer at the time of booking on their website. I couldn't login (scary, no?) and got a message to call. The rep told me to take an Uber because he could not sell me a transfer. What use is a travel agent if I have to call the cruise line myself for everything?

We had to cancel due to a child illness. I spoke to one representative that told me they have the ability to waive the cancelation fee since I'd been a previous customer and had never canceled before. Since the cruise was booked by my husband, I was told he'd have to call back and complete the cancelation....when he did the representative would not honor the waiver request stating we should have bought the insurance. We will never book through this company again.

Kiki was very helpful in setting up a cruise for some first time cruisers with budget and scheduling limitations. She was very friendly and professional and got it all set up.

Sara was extremely helpful and helped me book my trip. Period

I’ve used cruise.com for a few years now and just easy to use and good service.