Crown Gas & Power Bewertungen 

210
TrustScore 5 von 5

4.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent customer service from billing & credit control departments. Single point of contact for each dept with prompt helpful responses. Problem resolved quickly, with no issues.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent customer service received from Lucy Bird. Lucy is friendly, polite and extremely knowledgeable and has helped me with billing queries on many occasions. Highly recommended. Thank you Lucy!

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The team went above and beyond in every regard with setting up my account, answering queries, meter upgrades and were a pleasure to deal with every step of the way. Special mention to Charlotte for he... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I sent in a wrong meter reading and received an enormous bill. CG&P dealt with the issue quickly and with no issues. They are very polite and great to deal with. I would highly recommend this company.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Energieversorger
  2. Gasversorgungsunternehmen
  3. Ökostromanbieter

Vom Unternehmen geschrieben

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

210 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.9

Alle Bewertungen

(210)

73 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Top Utility Provider

We have been using Crown for a while now and find them to be one of the best utility providers with outstanding customer service.

Helen Pritchard who is our customer credit controller is always responsive and helpful.

Highly recommend.

20. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Bewertet mit 5 von 5 Sternen

Inherited Crown Gas & Power from a site…

Inherited Crown Gas & Power from a site we purchased and Helen from Credit control was excellent throughout the transitioning period and resolved any issues we had promptly and kept us updated.

19. August 2024
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Antwort von Crown Gas & Power

Thank you for sharing your experience! We’re grateful to have you as a valued customer. Please don’t hesitate to reach out if there’s anything else we can assist you with.

Bewertet mit 5 von 5 Sternen

Great Service from Natalie

Natalie at Crown has always been the most helpful with quick and efficient responses which is massively appreciated. Thank you.

15. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority!

Bewertet mit 1 von 5 Sternen

Avoid

We inhertited Crown Gas & Power via a property purchase. I elected to chage supplier and before I even received their final invoices I received two very aggressive chasing letters - one of which was threatening me with court action. Thank goodness we are leaving them immediately.

5. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Dear Eimear Maguire,

Thank you for your feedback. I am sorry you have had cause for concern.

As a gas supplier, it is essential that in the event of non-payment, we follow a strict process in order to set customer expectations. This includes, Invoice issue, Notification of non-payment, Final reminder letter and notice to prevent disconnection. Further information can be found via the following link: www.crowngas.co.uk/customer-support/worried-about-your-bills.

Alternatively, if you would like us to investigate the matter, please email our dedicated Complaints department via the following email address, who will complete a thorough investigation: complaints@crowngas.co.uk

Please include any of the following:
Site name:
Site reference:
Postcode:
Meter Point Reference Number (MPRN):

Kind regards,
Crown Gas & Power

Bewertet mit 5 von 5 Sternen

Great service

Great service, incredibly friendly and helpful team! I have been working alongside Helen Pritchard for a while now and cannot fault her time and dedication to helping, not only myself but also my team with any queries we have had!
Helen is a credit to the company 🏆

19. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority!

Bewertet mit 5 von 5 Sternen

Credit Control Review

I am new to role and needed support. Helen from Credit Control, was amazing. Polite, friendly, patient and extremely supportive.

Wouldn't normally leave a review but credit where credit is due.

18. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us!

Bewertet mit 5 von 5 Sternen

Always a great experience dealing with Crown

Always a great experience dealing with the team at Crown Gas & Power.

They always take a proactive approach to understand if we have issues.

Emma Clark​​​​ is our dedicated Credit Controller and is a pleasure to deal with. Also Ocean as our Account Manager who is brilliant.

Big thank you from the team at Signature Energy

17. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Wow! We are blown away by your review! Thank you for your kind words and support. We’re grateful to have you as a valued customer.

Bewertet mit 5 von 5 Sternen

Emma Clark - Thanks for all your hard work as always!

Emma Clark is great to work with. She is our credit controller for our consultancy. She is extremely helpful and is there for anything we need at all times.

Keep up the great work Emma! As I always say, your a star!

16. Juli 2024
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Antwort von Crown Gas & Power

Your feedback made our day! We are ecstatic to hear that you had a great experience with us.

Bewertet mit 5 von 5 Sternen

Helen Pritchard - Credit Control

Big thank you to Helen Pritchard in Credit Control who has helped me sort out and set up our new Direct Debit Mandate. Very helpful, professional and easy to talk to. Thank you again.

16. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Bewertet mit 5 von 5 Sternen

Super Efficient

Super Efficient

Melanie T was on it from the minute she picked up the phone, Knowledgeable, efficient and answered all my queries
Great job CG&P!

11. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service.

Bewertet mit 5 von 5 Sternen

Mohammed Sajid was very helpful in…

Mohammed Sajid was very helpful in helping us with gaining access to the portal and putting our account on hold while we process the missing invoices. We deal with a lot of utility companies who are mostly unhelpful so it is very pleasing to get someone who was so helpful.

8. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Bewertet mit 5 von 5 Sternen

Julie Neary - Star Employee

Julie Neary has helped with our account since the beginning and is always the most helpful.
Keeps you informed during the process of any request and has infinite patience for all my emails!
Thanks Julie

4. Juli 2024
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Antwort von Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Bewertet mit 5 von 5 Sternen

Exceptional service - Natalie Knight

I recently received exceptional service from Natalie Knight, who is friendly and very helpful. Natalie assisted us for creating an online account, setting up all the payments to be taken by direct debit and everything that we needed was sorted so quickly. Her professionalism and helpfulness made us more convenient in dealing with Crown Gas; not only with this experience but also in previous occasions too.

24. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Thank you very much for your feedback. It is greatly appreciated. We are delighted to know you are enjoying our service. Your satisfaction is our top priority.

Bewertet mit 5 von 5 Sternen

New supplier

We have recently swapped our multiple gas contracts to Crown. Helen was very helpful today helping to sort out the invoices and setting up the direct debit. Very professional. Thank you!

17. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service.

Bewertet mit 5 von 5 Sternen

Emailed my request for copy invoices for a new account.

Emailed my request for copy invoices and DD mandate and Helen immediately telephoned me and then sent what i required and linked my new account to my other accounts in the portal.
Very good, no hassle service given by Helen Pritchard.
Great communication. Thank you

11. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service! Your satisfaction is our top priority.

Bewertet mit 5 von 5 Sternen

Afternoon

Afternoon

Natalie Knight has provided RMG with exceptional service, she is always eager to help with any query's we have raised with her. I look forward working with her for the foreseeable future.

Many Thanks Onur.

6. Juni 2024
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Antwort von Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Bewertet mit 5 von 5 Sternen

Thank You, Helen!

Helen has been a great help, always gets back to me the same day regarding queries and never makes a mistake, which is extremely rare from my experience! Bills are always on time and correct, we've just switched our electricity provider to Crown as a result of the experience we've had on the gas account. Thank you!

29. Mai 2024
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Antwort von Crown Gas & Power

Thank you for sharing your experience with us! We are thrilled to hear that you had a great experience with us.

Bewertet mit 5 von 5 Sternen

Mohammed Sajid was extremely helpful…

Mohammed Sajid was extremely helpful today and very efficient. A real credit to the Crown Team, great customer service.

29. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience.

Bewertet mit 5 von 5 Sternen

Customer Service

Very responsive customer service from Natalie - highly recommend.

22. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Bewertet mit 5 von 5 Sternen

Mo was very helpful in providing…

Mo was very helpful in providing missing invoices and provided with any explanation needed, he is very professional and quick at responding to queries. Wish all the credit controllers were as efficient as Mo.

Raj Shrestha

17. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Crown Gas & Power

We are thrilled to hear that you had a great experience with us! Thank you for the amazing review.

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