We used Downend in Bristol I can't praise them enough excellent friendly service took the stress out of arranging the sevice and the actual day . Maddie and Mike was so informative,compassionate and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Called into Gilesgate funeral care for the Macmillan coffee morning met a lovely friendly lady called Kay The reception area was spotless. Enjoyed coffee and cake and picked up a brochure ...found... Mehr ansehen
Unternehmen hat geantwortet
Leanne, Victoria, Tracey and Staff at your Wellingborough branch my Family and I are eternally grateful to you all for taking such good care of Francis. The thoughtful touches when visiting him, g... Mehr ansehen
Unternehmen hat geantwortet
Professionally greeted at the door on my arrival to discuss my funeral plan by Alisha who offered me a cup of tea/coffee early on, which was very welcoming. The discussion regarding my plan took... Mehr ansehen
Unternehmen hat geantwortet
4.7
Hervorragend
6430 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We tried three times to get a…
We tried three times to get a appointment had to put in a complaint to get one after 6weeks we was aknowledged finaly got one but we missed out on the deal and it had gone up paid a extra £400 which we was not happy with we was happy with Pauline who finaly manage it for us
21. Oktober 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Funeral plan
Everything was explained to us went through all the options to us very informative very helpful would recommend
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Ann Marie, thank you for taking the time to leave us a review. I'm glad to hear you had a positive experience with our team 💙 ^Take care, Michelle.
The staff were very helpful and polite.
The staff were very helpful and polite.
Explained everything in full detail.
Highly recommend them
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Brenda, I'm pleased to hear you found our staff to be helpful and polite, and that they explained everything in full detail. Thank you for leaving us a review 💙 ^Take care, Michelle.
Calm and Sensitive Service
Nice and straightforward, I was arranging a pre-paid plan for my Mum and the agent walked me through proving my LPA and the options available.
A sensitive subject handled with dignitiy.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Ian, thank you so much for leaving us a review. I'm happy to hear you had a positive experience 💙 ^Take care, Michelle.
No hassle.
I spoke to Emma who was lovely. It was a little daunting at first as it is a huge thing to do. However she explained to me exactly what the plan contained and answered any questions that I had. The overall visit was first class and I would recommend them.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Lynn, I'm so glad to hear you had a positive experience with Emma and our team. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
The adviser Sarah was professional…
The adviser Sarah was professional friendly humerus explained everything. Price good just take good care of me don't knock me about 🤓😆😸🤣😁😁
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Toni, Thank you for sharing your feedback. We're pleased to hear that Sarah was so professional, friendly and humorous, and that she explained everything clearly. It's great to know you felt well looked after and were happy with the price.
Take care, ^Elan
Staff were extremely helpful without…
Staff were extremely helpful without being pushy. Kept me at ease all the time especially since my wife had passed away in May. Answered all my questions and got me to the plan I was looking for
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello George, thank you for your review. I’m very sorry for the loss of your wife. I’m pleased to hear the team made you feel at ease, answered all your questions and helped you find the right plan without any pressure.
^Best Wishes, Simon
Poor recall phone follow up and…
Poor recall phone follow up and documentation follow up
Can’t get anyone on the phone when I want
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Christal, thank you for taking the time to leave a review.
I'm sorry to hear that you've been disappointed with the follow-up communication and that you've found it difficult to get through to someone by phone when needed. I appreciate how frustrating this can be when you're looking for support or information.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
The lady that came to the house…
The lady that came to the house was pleasant and kind and put us all at ease at a difficult time. We were told of different plans and what they entailed in words we understood. Was so easy to decide what was wanted and understand the procedure thanks to the lady (Donna).
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Raymond, thank you for your review. I’m pleased to hear Donna was so kind and considerate, putting you at ease and explaining the plans clearly to help you make the right decision.
^Best Wishes, Simon
Not quite straightforward but recommended
It was straightforward enough making the plans and our questions were all answered to our satisfaction. However, I would have liked to know in advance that we would be expected to pay on the day, although in fact this did not present a problem. After making the plans, one set of documents was sent by email and one set by post! I think hardcopies should always be provided as these can be filed in one place with wills and LPAs for executors' use.
On the plus side it is good to know that we can use any Co-op funeral care facility in the country. The service offered for direct cremation is just what we want. We would recommend using the Co-op.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Anne, thank you for taking the time to leave a review.
I'm pleased to hear that arranging your funeral plans was straightforward and that all of your questions were answered to your satisfaction. It's also reassuring to know that the direct cremation plan offers exactly what you were looking for.
Thank you as well for your feedback regarding payment expectations and the format of the documents provided. I appreciate you taking the time to share your thoughts, and I've noted your comments about receiving hard copies for future reference alongside important documents.
Thank you for your recommendation and for choosing Co-op Funeralcare.
^Take care, Michelle.
James is a consummate professional!
Very efficient service. James was the consummate professional, explaining everything in detail and was more than happy to answer any further questions. especially given we had a Court of Protection Deputyship Court Order. James is an asset to the team. Many thanks.
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello and thank you for your review. I’m pleased to hear James explained everything in detail and was so helpful in answering your questions. It’s great to know you found his service so professional.
^Best Wishes, Simon
Very helpful co op representative
Very helpful co op representative. All very clearly explained.
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Anton, thank you for your review. I’m pleased to hear the Co-op representative was so helpful and explained everything clearly.
^Best Wishes, Simon
Polite professional helpful call…
Polite professional helpful call handling, listened to what i wanted and was empathetic to my reasons
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Philip, thank you for your review. I’m pleased to hear your call was handled with such professionalism, care and empathy, and that you felt listened to.
^Best Wishes, Simon
Home visit from Coop Funerals.
The lady from the Coop funerals came to visit my mum at her home and went through all the details for her funeral. She explained things well. All details and information were emailed to me. Lovely lady who understood that it was a long way for my mum to go to the nearest Coop funeral centre and arrived promptly. Can't praise her enough. Its not a pleasant thing to discuss.
I would recommend Coop funerals.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello and thank you for your review. I’m pleased to hear the lady who visited your mum was so understanding, explained everything clearly and made the process easier by visiting her at home. I understand these conversations aren’t easy, so it’s lovely to hear how much you appreciated her care and professionalism.
^Best Wishes, Simon
Co-op funeral care was so seamless
Co-op funeral care was so seamless
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Joseph, thank you for your review. I’m pleased to hear everything went so smoothly.
^Best Wishes, Simon
Very thoughtful
Very caring and thoughtful made a really difficult moment easy and very professional
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Kevin, thank you for your review. I’m pleased to hear you were treated with such care and thoughtfulness during a difficult time, and that everything was handled so professionally.
^Best Wishes, Simon
Easy to use the website
Easy to use the website, instructions clear, no awkward telephone conversations, competitive prices.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Jane, thank you for your review. I’m pleased to hear you found the website easy to use, the instructions clear and the prices competitive, making the process straightforward.
^Best Wishes, Simon
I would like to thank Emma Kitcher for her excellent service
I would like to thank Emma Kitcher for her thoughtful and caring manner whilst she carefully guided me through the procedure of dealing with my pre-paid direct cremation. I would highly recommend the Co-Op Funeralcare. Thanks a lot, Emma.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thank you so much for taking the time to share such kind feedback. I'm pleased Emma could provide you with a thoughtful and caring service. Your recommendation means a great deal to us 💙
^Mike
Outstanding
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thank you very much for your feedback, Ken. ^Aidan
Coop funeral plan We recently purchased a funeral plan…
We recently purchased a funeral plan from the Coop , we felt the price was good and the plan fitted our needs . The gentleman we dealt with was very professional , polite and kind . We would definately recommend the Coop funeral services .
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Shirley, thank you for your review. I’m pleased to hear you found a plan that suited your needs and that the gentleman who helped you was professional, polite and kind. Thank you for recommending us.
^Best Wishes, Simon
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.