We used Downend in Bristol I can't praise them enough excellent friendly service took the stress out of arranging the sevice and the actual day . Maddie and Mike was so informative,compassionate and... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Called into Gilesgate funeral care for the Macmillan coffee morning met a lovely friendly lady called Kay The reception area was spotless. Enjoyed coffee and cake and picked up a brochure ...found... Mehr ansehen
Unternehmen hat geantwortet
Leanne, Victoria, Tracey and Staff at your Wellingborough branch my Family and I are eternally grateful to you all for taking such good care of Francis. The thoughtful touches when visiting him, g... Mehr ansehen
Unternehmen hat geantwortet
Professionally greeted at the door on my arrival to discuss my funeral plan by Alisha who offered me a cup of tea/coffee early on, which was very welcoming. The discussion regarding my plan took... Mehr ansehen
Unternehmen hat geantwortet
4.7
Hervorragend
6430 Bewertungen
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Non payment of burial Fee to Cemetery from 13th August 2026
I am one of a group of trustees with the Charity Commissioners who run, on a voluntary basis, a small private cemetery which is a registered charity on Manor Road, South Wingfield. I invoiced this company for the burial fee of £250 iro a gentleman on the 13th August and to date I am not aware that has been paid despite the family having paid the fee to the funeral company for this gentleman. I cannot get a reply from anyone as they say that the payment office is run by AI at Litchfield and they are not allowed to telephone them. Ridiculous. I have emailed the payment office at Litchfield who's info says they will reply in 5 days but no reply has been sent to me. I am about to refer this to the Funeral Association standards and make an official complaint.
Eileen M Turner, Secretary, Hambleton, Memorial and Garden of Rest Manor Road South Wingfield. De55 7NH
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Eileen, thank you for taking the time to leave a review.
I'm sorry to hear about the concerns you've raised. However, the funeral home involved appears to be part of Central Co-op, which is a separate organisation from Co-op Funeralcare (Co-op Group) and operates independently from us.
As we're unable to investigate or respond on their behalf, I'd recommend contacting Central Co-op directly so they can look into this matter for you.
^Take care, Becs
Phoned Co-op funeral services in Lake
Phoned Co-op funeral services in Lake, Isle of Wight as they are dealing with my Mothers funeral! Said they can’t tell me when my own Mothers funeral is because of Data Protection! There is no Data Protection if your dead but apparently if some else is arranging the funeral despite paying with my mothers money they can’t tell you when your own Mother is being buried! Says it all about that Company & wont be ever be using them! If you read this and still use them don’t complain!
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello, thank you for taking the time to leave a review.
I'm sorry to hear about your experience. The funeral home you've referenced, Lake Funeralcare on the Isle of Wight, is part of Southern Co-op and operates separately from Co-op Funeralcare (Co-op Group). As a result, we're unable to investigate or comment on the circumstances you've described.
I'd encourage you to contact Southern Co-op directly so they can look into your concerns and support you further.
^Take care, Becs
Catford office busy then put through to another London office who just didn't appear to be interested in what I said
Wow !
Tried to contact their Catford branch to get a price,but was passed on to another London branch who just appeared to be totally disinterested based on the manners and attitude of the person I spoke to.
"Oh Catford branch is busy now "(erm I know that because I was passed on from their branch to yours )!
"Try phoning them up again later "...this co-op employee said to me without a please,thank you or any degree of politeness or manners.
They sounded totally uninterested or bothered in what they could do to help me ,but their tone was so cold and unhelpful I doubt I'll be using them again.
Dreadful way of talking to potential customers in my experience.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Herbie, thank you for taking the time to leave a review.
I'm sorry to hear about your experience when contacting us. I appreciate how disappointing it must have been to feel that your enquiry wasn't met with the level of helpfulness and care you expected.
We'd like every interaction with Co-op Funeralcare to be professional, respectful and supportive, so I'm sorry to hear that this wasn't reflected in your experience. If you'd like us to look into your concerns further and discuss your experience, please contact us at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Like pulling teeth…
Trying to arrange three prepaid direct cremations with Co-op has been like pulling teeth. All we wanted to know was whether there were any discounts available through Co-op membership or for family members of Co-op employees.Instead, I’ve been passed from one person to another and eventually left trying to contact Maria, who neither answers her phone nor responds to messages, despite having read them.Given that we're looking to spend over £5,500, I find the lack of communication and customer service quite astonishing. It's hard not to conclude that Co-op simply isn't interested in the business.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Richard, thank you for taking the time to leave a review.
I'm sorry to hear about your experience while trying to arrange funeral plans with us. I appreciate how frustrating it must have been to be passed between different people and to feel that your enquiries weren't being responded to, particularly when you're looking to make arrangements for multiple plans.
I've shared your feedback with the relevant team so they can review the concerns you've raised.If you'd like us to look into your concerns further and discuss your experience, please contact us at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Funeral plan meeting
I found the experience to be very well organised, simple and efficient.
The person I dealt with was very good, pleasant, polite and the whole process only took 30 minutes
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Mr Winkley, Thank you for taking the time to share your feedback. We're pleased to hear that you found the process well organised, simple and efficient. It's great to know that our colleague was pleasant and polite, and that everything was completed so smoothly within 30 minutes.
Best, ^Elan
Clearly explained funeral plans at…
Clearly explained funeral plans at every price range and absolutely no pressure at all to purchase.It really was so easy and reassuring to know that it is now all arranged and paid for.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Peter, thank you for your kind review. I’m glad everything was clearly explained and you felt reassured with everything now in place.
^Best Wishes, Simon
Good experience
Good experience . Exactly what I was looking for .
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Richard, thank you for your review. I’m pleased to hear you had a good experience and found exactly what you were looking for.
^Best Wishes, Simon
Reliable real-world & trusted funeral…
Reliable real-world & trusted funeral plan.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thank you for your review, Kym. I’m pleased you see Co-op Funeralcare as a trusted and reliable choice for your funeral plan.
^Best Wishes, Simon
Smooth, easy and wonderful
The customer services (Annu) and sales Matilda were very helpful and made life very smooth and easy. Thank you
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Vida, thank you for your review. I’m so pleased Annu and Matilda made everything smooth and easy with their helpful service.
^Best Wishes, Simon
staff very profetional
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Amanda, thank you for your review. I’m pleased to hear you found the staff so professional.
^Best Wishes, Simon
Purchased my funeral plan with Co-op
Purchased my funeral plan with Co-op, which was really easy to do.
My Funeral pack arrived quickly, containing all the details needed for myself and my family members.
I've previously used them for my sister's Cremation a few years ago and the lady at Camborne Co-op Funeral Care was so helpful at such a hard time.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Catherine, Thank you for sharing your feedback. We're pleased to hear that arranging your Funeral Plan was so easy and that your information pack arrived quickly with everything you and your family need. We're also sorry for the loss of your sister, and glad to hear that our colleague at the Camborne Branch provided such helpful support during that difficult time. Thank you for choosing Co-op Funeralcare again.
Best, ^Elan
Easy process
The process was easy once we established that the £1399 fee was for people who were deceased and the fee for pre death plans was £1800. We spoke to a co-op rep by phone who was very helpful.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Michael, Thank you for sharing your feedback. We're pleased to hear that our colleague was helpful over the phone and that you were able to complete the process with their support. We appreciate your comments regarding the different fees and the importance of having these clearly explained. Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
I would like to express my sincere…
I would like to express my sincere thanks to Nooreza, George, and all the staff at The Co-op Funeral Service on Hertford Road. From start to finish, they were patient, professional, understanding, and exceptionally well organised.
They made the difficult and emotional experience of arranging my mother's funeral much more bearable, providing support and guidance every step of the way. Their compassion and professionalism gave our family great comfort during a very sad time.
I would highly recommend The Co-op on Hertford Road to anyone needing funeral services. A big thank you to the entire team for all your help and kindness.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Tom, Thank you for sharing such heartfelt feedback. We're very sorry for the loss of your mum. We're pleased to hear that Nooreza, George and the team at our Hertford Road Branch provided such patient, compassionate and professional support throughout the arrangements. It's lovely to know that their care and guidance helped make such a difficult time more bearable and brought comfort to your family. Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Oh that young lady was brilliant she…
Oh that young lady was brilliant she was such a help, she advised us on quite a few thing that we wasn’t sure about, but not pushy about anything
So pleasant and well mannered if you can say this in the circumstances that she was here for she made it so easy bless her her name was Emma
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Maggie,
Thank you for taking the time to share your feedback. We're very sorry for your loss. We're pleased to hear that Emma was so helpful, offering thoughtful advice and answering your questions without any pressure. It's lovely to know that her pleasant and considerate manner helped make a difficult experience that little bit easier for you and your family.
Take care, ^Elan
Very good Explained everything well
Very good Explained everything well
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Maria, Thank you for taking the time to leave us a review. We're pleased to hear that you received good service and that everything was explained clearly. It's important to us that you feel informed and comfortable throughout the process.
Best, ^Elan
I completed my application for a direct…
I completed my application for a direct cremation over the phone. This proved to be a very quick, efficient service. 20 minutes and everything was finalised. Peace of mind now for my family
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Carole,
Thank you for sharing your feedback. We're pleased to hear that arranging your direct cremation over the phone was such a quick and efficient process. It's wonderful to know that everything was finalised with ease and that you've gained peace of mind for yourself and your family.
Take care, ^Elan
Arranging a funeral plan
I spoke with David who explained everything fully and considerately.
Very warm welcome and efficient service.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Thanks so much, Jane. I'm really pleased to hear David was able explain everything well and you were given a warm welcome. Take care,
^Mike
Wanted to arrange a funeral plan and…
Wanted to arrange a funeral plan and the whole on line process ws very easy and quick
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
I'm happy you found the online process easy and quick, Derek. Thanks for taking the time to share your feedback
^Mike
Antwort von Co-op Funeralcare
I'm glad you found everything quick and easy, Karen. Do let us know if there's anything else we can assist with
^Mike
Funeral plan
I found the people very friendly & helpful & it was very relaxing
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
This is pleasing to hear, Rosie. Thanks for letting us know. I'm glad you found our team friendly and helpful. Take care,
^Mike
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