Coffee52 Bewertungen 100

Antwort von Coffee52

2. Apr. 2026

Hi Jay. Thank you for your review. I completely understand your concern when you see a roasting date that’s a few days old, especially when some speciality coffee companies emphasise very quick turnaround times. I just wanted to reassure you that, in our case, this doesn’t mean the coffee is any less fresh.

When we package our coffee, each bag is nitrogen flushed. This process removes oxygen from inside the bag, which is one of the main factors that causes coffee to lose its freshness over time. Many smaller-batch or hand-packed coffees don’t use this method, meaning there is still oxygen present in the bag, so they’re often shipped as quickly as possible after roasting.

In addition, our bags are fitted with a one-way valve. This allows any gases released naturally by the coffee after roasting to escape, while preventing oxygen from getting back in. Together, these steps help protect the coffee from oxidation and preserve its flavour and aroma from the moment it’s packed to when you open it.

We put a lot of care into ensuring our coffee reaches you in the best possible condition, and we hope you enjoy every cup as much as we do.

If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Antwort von Coffee52

2. Apr. 2026

Hi Daniel. Thank you for your feedback. We are so pleased you enjoyed our coffee.

If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Antwort von Coffee52

2. Apr. 2026

Hi Terry. Thank you so much for your lovely feedback. We are so pleased you enjoyed our coffee.

Thanks Coffee52

Antwort von Coffee52

2. Apr. 2026

Hi Benjamin. Thank you for your review. I can assure you that our reviews are not fake. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that from time to time you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.

We are sorry if you experienced difficulties cancelling your subscription. When customers do contact us we do occasionally have deals to offer and so, where possible we mention these offers if a customer is thinking of leaving us, requesting to change an element of their subscription or simply asking to pause their account for personal circumstances. We also ask a few questions from the customer so that we see any areas for improvement. Our agents are trained to recognise the very best way to support our customers, whether that be to tweak a subscription payment date, upgrade or downgrade a plan or if a customer is simply asking to pause for a while - we just simply want our customers to enjoy our product and experience a service and plan that works for them.

If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Antwort von Coffee52

2. Apr. 2026

Hi Caleb. Thank you so much for your wonderful feedback for our coffee and our customer service agent, Steven. We are so pleased you enjoyed our coffee.

Thanks Coffee52

Antwort von Coffee52

30. März 2026

Hi There. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Antwort von Coffee52

27. März 2026

Hi James. Thank you for your review and for taking such a close interest in the freshness of our coffee; it’s something we care deeply about, too.

I completely understand your concern when you see a roasting date that’s a few days old, especially when some speciality coffee companies emphasise very quick turnaround times. I just wanted to reassure you that, in our case, this doesn’t mean the coffee is any less fresh.

When we package our coffee, each bag is nitrogen flushed. This process removes oxygen from inside the bag, which is one of the main factors that causes coffee to lose its freshness over time. Many smaller-batch or hand-packed coffees don’t use this method, meaning there is still oxygen present in the bag, so they’re often shipped as quickly as possible after roasting.

In addition, our bags are fitted with a one-way valve. This allows any gases released naturally by the coffee after roasting to escape, while preventing oxygen from getting back in. Together, these steps help protect the coffee from oxidation and preserve its flavour and aroma from the moment it’s packed to when you open it.

We put a lot of care into ensuring our coffee reaches you in the best possible condition.

Thanks Coffee52

Antwort von Coffee52

25. März 2026

Hi There. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Antwort von Coffee52

25. März 2026

Hi Sharon. Thanks a lot for your great feedback.

Cheers Coffee52

Antwort von Coffee52

25. März 2026

Hi Aswin. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Antwort von Coffee52

25. März 2026

Hi Owen. Thank you for your review. I am unable to see your details here to find your account. Could you please email us via our support desk https://www.beer52.com/helpCentre/home as we would like to investigate what you received in your box, in reference to any missing tasting notes.

Thanks Coffee52

Antwort von Coffee52

24. März 2026

Hi Anabel. Thank you for taking the time to leave us such a great review.

Cheers Coffee52

Antwort von Coffee52

23. März 2026

Hi Andy, Thank you for your review. We are sorry that you were unaware of our subscription element. As part of your becoming a member of this exclusive club, the information detailing the subscription element was provided to you at each stage during sign-up. We also sent you our "Welcome to the Club" email immediately after completing your purchase. This email was sent to your registered email address and detailed your next billing date and cost. Additionally, your billing information and renewal date are always accessible at any time through the ‘Manage My Subscription’ section of your online account.

We are sorry if you experienced difficulties cancelling your account with us. We offer a range of ways to contact us, including our help portal. Like all help portals, a series of questions are asked so that we can direct you to the right online flow to assist you. You can pause your account via this portal or by going directly to the section needed via your online account. The portal is there as a guide through our cancellation process and while calling is an option, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.

Thanks Coffee52

Antwort von Coffee52

23. März 2026

Hi Bryan. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.

Thanks Coffee52

Antwort von Coffee52

Aktualisiert am 20. März 2026

Hi James. Thank you for your review. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that from time to time you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.

We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process.

Our processes align and comply with all current regulations for online subscriptions. We are aware of upcoming changes and as always, we'll ensure to adhere to all that is required. We do ask customers to give us a quick call if they want to cancel, not to make it difficult, but to make sure they haven’t missed anything special included in their first box, what's coming next, or that there isn’t an easier option for them. Often it’s just a matter of timing or frequency, and a quick chat can sort it out. And if it’s still not right for them, we’re always happy to cancel.

If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.

Thanks Coffee52

Antwort von Coffee52

19. März 2026

Hi Lyndsay. Thank you for your review. Do let us know how you get on with your coffee. Feedback is much appreciated.

Thanks Coffee52